Cafe

Reviews of Chau Long Sapa 2 Hotel

3.5 out of 5
Chau Long Sapa 2 Hotel
24 Dong Loi Street, Sa Pa, Lao Cai

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 12 out of 39 reviews" "
Rating 6 - Okay. 7 out of 39 reviews" "
Rating 4 - Poor. 2 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staff was very attentive and helpful with tours and restaurants.
Stayed 1 night in Nov 2023

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Staff was very pleasant and helpful.
Stayed 3 nights in Jan 2023

10/10 Excellent

Phedra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is so beautiful with amazing view.. room is big and we'll decor on local style, Private balcony is good place to see sapa landscape, breakfast is plenty of choice .. local and western food also.. we had dinner on sapa sky view that locates on seventh floor of hotel.. this may be one of the most beautiful restaurant of this area.. our dinner was too tasty. We really love our stay here
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Jackiejonathan, California , NY

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived early to the hotel and the staff made it a priority to get my room ready so I could get settled in. They were so accommodating. The room was very clean, cozy and comfortable. The staffs very helpful and friendly. I spent my evening at the rooftop restaurant with friends and thoroughly enjoyed myself. Highly recommend this place for all my friends. Thank so much !
Stayed 1 night in Mar 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Brian, Vietnam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel with cheap rate, Chau long hotel locates on Sapa centre, just some minutes to get to main street.. very convenient for shopping, the room is nice decorated with balcony to view Muong hoa valley and fansipan mountain, breakfast's excellent with many of choice .. highly recommend.
Stayed 1 night in Mar 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front staff are very freindly with a service mind. Good breakfast with a very nice veiw.
Stayed 2 nights in Feb 2019
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff are very freindly. Good mind service. Facility and breakfast is good with a very very nice view.
Stayed 2 nights in Feb 2019
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

6/10 Okay

Yong, Bangkok, Thailand

Liked: Staff & service, property conditions & facilities, room comfort
Book extra bed but hotel told us when check in that they not provide extra bed. Road construction in front of hotel make a bit difficult to access. Overall is ok to stay
Stayed 1 night in Dec 2018

6/10 Okay

Le Toan

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Erik, Montreal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, poor customer service.
Stayed here for 1 night and made a late booking. Hotel took 2 hours to confirm booking after showing them confirmation. My confirmation was not good enough. Made me call and message booking agent to gain access. Poor customer service. Lesser hotels showed better accommodation. Not 4 star. Would not recommend to anyone booking last minute. Served hot tea on check in which was nice. Overall room was nice with nice view of mountains.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Slightly dated but nice & great staff.
Nice hotel with lovely views from the bedroom balcony so long as you have good weather otherwise you will just see fog. Staff are very helpful. It's located very close to main road which you can walk to for food, massages etc. Good size room..spacious and bed very comfy.

8/10 Good

xxxx, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Sapa amazing scenery. Friendly locals some hassling from sellers

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Family Stay
We stayed 3 nights in this hotel with extra bed for family. Room condition is quite old with dusty wooden cabinet & mirror frame. Shower tap water temperature is sometimes hot then cold. Front desk reception speaks limited English. Hotel buffet breakfast is reasonable quality.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
View was great but the service was poor
I generally liked staying at Chau Long Sapa. The hotel was an antique architecture and the terrace looks over a beautiful scenery. Breakfast was okay. It served pho and some bread&fruits. During our stay in Sapa, the rain poured and we had to request a laundry service. That's when I started to doubt about the hotel service. I had to depart in the early morning to catch the bus back to hanoi, so I asked it to be done before 6 am. They haven't got back to me till 6:30am. After waiting, I had to ask them whether the laundry is ready since I was in a hurry. Also, I requested to arrange a taxi at 6:45am the night before and reminded the front desk workers when I picked up the laundry in the morning. I waited at the lobby for about 15 minutes and still the taxi didn't come. I finally had to ask the front desk when the taxi will arrive. They only said "I called the taxi 15 minutes ago." and did not assist me further or showed any willingness to help me with. I walked out the hotel and grabbed a taxi after being sick of waiting. If you don't expect a good hotel service, but just hope to enjoy the view and relax this is the place. At least it got a cozy room.

8/10 Good

TANG, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in town
Great location. Within walking distance to restaurants in town. Breakfast can be better.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not centrally heated so extremely cold in December
Overall visit very average. English a problem and hotel was very cold because of no central heating. Hotel room very dark even though we had a suite; didn't accommodate with a later check out.

10/10 Excellent

Paula, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We had a lovely 2 day experience. Our room (deluxe) had a wonderful view of the mountains of Sapa. Room was big and comfortable, hotel staff really friendly and helpful. Breakfast was superb!! totally recommend it.
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Nikki, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not have wished for a nicer place to stay
This is one of the nicest hotels we have stayed in during our time in Vietnam and for the price it is Amazing, our only regret is that we couldn't stay longer. The rooms are lovely with great views of the mountains, we were in a deluxe room on the third floor which we thought was better than the sixth floor as the balconies are bigger and you don't have a tin roof if it rains! The breakfast is awesome too, again the best we have had but I would recommend eating out in the evening.

10/10 Excellent

Lauren, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Lovely staff, great views and well priced. I would definitely stay here again. Being able to use the Waiting Room to shower before catching the train back to Ha Noi was also greatly appreciated.
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

8/10 Good

Tina

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Hotel med rogrog god service
Virkelig god service og sød personale, som hjalp med at arrangere ture. Værelset var ok, dog var afløbet i bruseren stoppet. Morgenmad var fin og med flot udsigt. Hotellet så lidt slidt ud men alt i alt et rigtig fint sted.
Stayed 2 nights in Oct 2022
Response from Customer Service Team on Nov 12, 2022
Dear Ms TinaThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. beside, we will telling our maintance engeener to fix the shower tape . thanks you so much !

8/10 Good

kiok

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chúng tôi nghỉ một đêm tại Châu Long, Phòng rộng và thoáng, có view nhìn ra hướng núi, ban công riêng, nội thất phòng mới, trang thiết bị trong phòng đạt tiêu chuẩn, bữa ăn sáng với nhiều món phục vụ tại nhà hàng tầng bẩy nơi có tầm nhìn và cảnh quan ra phía nui rất đẹp. Rất hài lòng với dịch vụ tại Châu Long
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just five minutes to get Chau Long hotel from sapa centre, hotel is big with seven floor, we are lucky for having roon on sixth floor with specular view. Room is well decorated with good equipment, a large private balcony for sightseeing, buffet breakfast is excellent, swimming pool with warm water is good to relax after full day trekking.. we had a lovely holiday. Thanks hotel staff so much !
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is very nice with mountain view, we booked one room on fourth floor, room is perfect with private balcony, new furniture and well equipped,
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had wonderful holiday at Chau Long hotel,we really enjoyed with hotel services, room is very nice with balcony that facing to valley and mountain, large size bed, clean and well decorated, we had lunch at roof top restaurant - sky view and that is perfect,
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Rosabella, America

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room on high floor and has a good view to Muong Hoa valley, room with large and comfortable bed, well equipped with bathtub, breakfast served on roof top restaurant is tasty, staffs is helpful and friendly, We really enjoyed our stay at Chau Long hotel.
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view with great location, this is first time we have traveled to Sapa town and we had a great holiday when stayed at Chau Long hotel and we really enjoyed, room, view, breakfast ... was perfect. Highly recommend this hotel
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with excellent service, we stayed just one night at Chau Long Sapa and we really satisfied, the room is clean and large, bathroom is well equipped with bathtub, breakfast is good with plenty of choice, late check out at 3:pm is free, We will book this hotel for next trip to Sapa.
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Peter, America

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time at Sapa and really love our stay at Chau Long hotel, room is so beautiful with stunning view, bed room is clean and comfortable, well equipped and decor.. breakfast served on roof top restaurant is so tasty with a lot of choice, hotel staffs is frendly and helpful, always with smile. Highly recommend !!!!
Stayed 1 night in Apr 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. We booked one room on high floor for one night, room is wonderful with mountain view, clean, modern.. breakfast is tasty with plenty of choice. We really love western food at Sky view restaurant on top floor of hotel.. Highly recommend !
Stayed 1 night in Mar 2020
Response from Customer Service Team on Dec 10, 2022
Dear Valued CustomerThank you for choosing to stay at Chau Long Sapa Hotel, I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Our team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely Yours,Customer Service TeamGiang Pham (Mr)

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hơi tệ, nhưng dịch vụ tốt

6/10 Okay

Verified traveler

Disliked: Room comfort
Hotel bon rapport quality prix
Hôtel agreable personnel agréable cependant point négatif et pas dès moindre une isolation passable qui empêche un bon repos

8/10 Good

nusra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nusra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
眺めの良いホテル
部屋からの眺めがよく,室内も快適でした。レストラン・マッサージ・雑貨屋・お土産屋さん街に非常に近くて良い場所でした。

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
good!
후기가 별로 없고 검색해도 나오지 않아 고민을 했었습니다. 주변 숙소에 비해 매우 저렴한 편은 아닙니다. 그리고 호텔스닷컴에서 제공하는 위치와도 다릅니다.(수정 요청할 예정) 위치는 아마? 사파에서 가장 좋을 것으로 생각되는 'amazing hotel' 바로 옆입니다. 길을 못찾겠으면 이 호텔 쪽으로 가면 될 것 같습니다. 산 쪽으로 창문이 나있고 테라스가 있어 뷰는 좋습니다. 룸 크기도 괜찮습니다. 광장과 5-6분 정도 거리이고 깟깟마을&라오차이 마을로 가기에도 좋습니다. 시트나 화장실도 청결했습니다. 체크아웃 후 짐을 맡겨주었고 조식도 꽤 좋았습니다. 직원들이 영어를 잘하는 편은 아니어서 조금 아쉬웠지만, 친절했습니다. 사파에 다시 방문한다면 또 이용할 생각이 있습니다!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족
만족합니다 친절하고 깨끗하고 좋았습니다.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler