Although i made my payment via expedia, stuff tried to charge me at first. Then they took us to the worst room where there is no light or fresh air and when i asked for a better room they told me that all the rooms are full but it was not and they finally change our room. Stuff at the restaurant are also rude and the meal was not good at all. Finally in the morning there was a poor breakfast and the first moments we were happy was when we checked out. Hotel with good ammenities but the worst service.
Comment from Hotel Management
Aug 30, 2016 by GENERAL MANAGER, Hotel Management
First of all, we would like to thank you for choosing Richmond Nua Wellness – Spa and share your experiences.
In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views.
Your valuable ideas provide us with high motivation to reach excellence in our service level.
We would like to inform you that our staff are well informed about the subject you pointed and we are concerning meticulously with your opinions.
As the Richmond Nua Wellness – Spa team, we are very happy to have met you and thank you once again for your views that help us improve our services.
We look forward to meeting again at Nua, one of the best equipped SPA’s of Europe and to sharing the discovery of your inner life energy…