Outdoor pool, open 9 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Richmond Nua Wellness -Spa - Adults Only

5 out of 5
Richmond Nua Wellness -Spa - Adults Only
Sahilyolu, Sapanca, Sakarya

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 341 reviews" "
Rating 8 - Good. 102 out of 341 reviews" "
Rating 6 - Okay. 24 out of 341 reviews" "
Rating 4 - Poor. 17 out of 341 reviews" "
Rating 2 - Terrible. 14 out of 341 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property. The location and the serenity of the resort is amazing. We were received by Ms Samia Mohamed at the reception desk. She took excellent care of our stay. She explained to us various touristic areas and transportation options. We will certainly come back.
Stayed 1 night in Feb 2024
Response from Richmond Nua Wellness-Spa on Mar 17, 2024
Dear Guest,Thank you for choosing Richmond Nua Wellness-Spa.We look forward to welcoming you back.Best regards,Erhan ÇetinGeneral Manager

6/10 Okay

Mamdooh, Riyadh

Traveled with partner, Traveled with family
Liked: Staff & service
Great place
Stayed 1 night in Oct 2023

10/10 Excellent

Hamdi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax and nice view and layout of the the property amazing The customer relation was very helpful
Stayed 1 night in Sep 2023
Response from Richmond Nua Wellness-Spa on Sep 24, 2023
Dear Mr. Hamdi, Thank you so much for sharing your feedback with us! We are thrilled to hear that you had such a wonderful experience at our hotel. Providing our guests with a truly opulent and memorable stay is always our top priority, and we are delighted that we were able to meet your expectations. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future for another unforgettable stay. Best regards, Erhan Çetin General Manager

10/10 Excellent

YUKA

Stayed 1 night in Jun 2023
Response from Richmond Nua Wellness-Spa on Jun 25, 2023
Dear Guest, Thank you for choosing Richmond Nua Wellness-Spa. We will be pleased to host you on your next stay. Best regards, Erhan Çetin General Manager

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa and breakfast
Very nice hotel. The rooms are nice but basic, but very comfortable bed and the spa is amazing! The breakfast was amazing as well - lots of choices
Stayed 2 nights in May 2023
Response from Richmond Nua Wellness-Spa on Jun 15, 2023
Dear Agnieszka,Thank you for choosing Richmond Nua Wellness-Spa and sharing your experience with us. We will be pleased to host you on your next stay.Best regards,Erhan ÇetinGeneral Manager

10/10 Excellent

Ahmet, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a weekend get away they got great spa facilities and good food. I would go again bit pricey though
Stayed 2 nights in Apr 2023
Response from Richmond Nua Wellness-Spa on Apr 22, 2023
Dear Guest,Thank you for choosing Richmond Nua Wellness-Spa and sharing your experience with us.We are very happy to read about the satisfaction you experienced during your stay.We will be pleased to host you on your next stay.Best regards,Erhan ÇetinGeneral Manager

10/10 Excellent

Stacey Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and friendly, excellent food
We really enjoyed our stay here, we stayed in the double deluxe room which had a good view of Sapanca lake. The food in the restaurant was delicious and the presentation was excellent. We also had great massages in the spa. The spa staff, one in particular, wasn't the most knowledgeable but the others were great.
Stayed 1 night in Mar 2023
Response from Richmond Nua Wellness-Spa on Mar 27, 2023
Dear Guest,We would like to thank you for your kind interest in Richmond Nua Wellness & SPA.We hope to welcome you at our hotel in the near future.Best Regards,Erhan Çetin,General Manager

10/10 Excellent

Muhyeddin mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and quiet
Stayed 3 nights in Jan 2023
Response from Richmond Nua Wellness-Spa on Jan 30, 2023
Dear Guest,We would like to thank you for your kind interest in Richmond Nua Wellness & SPA.We hope to welcome you at our hotel in the near future.Best Regards,Erhan Çetin,General Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Richmond Nua Wellness-Spa on Nov 10, 2023
Dear Ms. Janet,Thank you so much for your kind word and positive feedback!We look forward to welcoming you back and continuing to exceed your expectations on your next visit.Best regards,Erhan ÇetinGeneral Manager

6/10 Okay

BAHAUDDIN

Traveled with family
Disliked: Property conditions & facilities, room comfort
It doesn't worth the prices I paid for my stay
Stayed 3 nights in Oct 2022
Response from Richmond Nua Wellness-Spa on Nov 26, 2022
Dear Guest,Thank you for your interest in Richmond Nua Wellness-Spa. May you send an email to guestrelations.nua%richmondnua.com so we can get clearer information about your review, please?We hope to welcome you at our hotel in the near future.Best Regards,Hotel Management

6/10 Okay

Jamea

Liked: Cleanliness
موقع الفندق ممتاز بالنسبة لقربة من بحيرة صبنجا
Stayed 1 night in Aug 2022
Response from Richmond Nua on Aug 28, 2022
Dear Jamea, We would like to thank you for choosing Richmond Nua Wellness-Spa. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards, Hotel Management

4/10 Poor

Shania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad
It was not really good it was to expensive but the service was so bad. I would expect more service.
Stayed 1 night in Jul 2022

8/10 Good

Nour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Magical place . Worth it
Stayed 1 night in Dec 2021
Response from Richmond Nua Wellness Spa on Dec 13, 2021
Dear Nour, We would like to thank you for choosing Richmond Nua Wellness-Spa. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards; Hakan Balcan General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Will come back. Hotel is designed and operated to maximize guest satisfaction and comfort. Will definitely stay again.
Stayed 3 nights in Nov 2021
Response from Richmond Nua Wellness Spa on Dec 7, 2021
Dear Guest, We would like to thank you for choosing Richmond Nua Wellness-Spa. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards; Hakan Balcan - General Manager

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2021
Response from Richmond Nua Wellness Spa on Nov 23, 2021
Dear Anwar, We would like to thank you for choosing Richmond Nua Wellness-Spa. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards; Hakan Balcan - General Manager

10/10 Excellent

Mohammad Najeeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for piece of mind relaxing in hotel water facilities..gym okay..great breakfast
Stayed 2 nights in Nov 2021
Response from Richmond Nua Wellness Spa on Nov 11, 2021
Dear Mohammed Najeeb, We would like to thank you for choosing Richmond Nua Wellness-Spa. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards;

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Richmond Nua Wellness Spa on Oct 12, 2021
Dear Ahmad, Thank you for your positive review and kind interest in Richmond Nua Wellness & SPA. We hope to welcome you at our hotel in the near future. Best Regards, Hakan Balcan General Manager

8/10 Good

Zaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Richmond Nua Wellness Spa on Sep 25, 2021
Dear Zaid, Thank you for your positive review and kind interest in Richmond Nua Wellness & SPA. We hope to welcome you at our hotel in the near future. Best Regards, Hakan Balcan General Manager

8/10 Good

ALTAF

Stayed 3 nights in Sep 2021

10/10 Excellent

Rouda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2021
Response from Richmond Nua on Aug 10, 2021
Dear Rouda, We would like to thank you for your kind interest and valuable feedback about Richmond Nua Wellness-Spa. It will always be our pleasure to ensure your comfort and we look very much forward to welcoming you back at Richmond Nua Wellness-Spa each time you visit Sapanca. Best Regards, General Manager Hakan Balcan

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Hotel.
Quite and private hotel that understand guest needs.
Stayed 2 nights in Jul 2021
Response from Richmondnua on Jul 29, 2021
Dear Mubarek Thank you for your positive review and kind interest in Richmond Nua Wellness & SPA. We hope to welcome you at our hotel in the near future. Best Regards, Hakan Balcan General Manager

4/10 Poor

William

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Rooms not as shown
The price for the rooms was horrible, checked into room, believed pics and it was a box. Had a 5 day stay planned, had to pay more than twice the price for barely an upgrade. Staff were excellent , food was terrible, really terrible. Property is beautiful, view is amazing. Read reviews of others before booking seems like they were somewhere else. BTW, shower flooded room first day, because it was not prepped for someone to stay, no shower walls and a drain outside that was on the highest point in room. BTW, we rented 2 rooms on Q level there both had same issue.
Stayed 5 nights in Jun 2021
Response from Richmondnua on Jun 24, 2021
Dear William Graser, First of all, we would like to thank you for your notable review about your stay in our hotel. Reviews of our guests shape our goals and give us motivation to reach excellence in our service. In Aqua Restaurant where our guests may have delicious food, we serve food from different cuisines of the world. In the view of your comment, we will be working to improve variety and taste of food. We would like to remark that in case of complaints about room and bathroom, we get in contact with our technical department and find a solution to provide a good vacation to our guests. Secondly,we feel happy and thank you about your comment for the staff service quality and view of our hotel. As Richmond Nua Wellness Spa family, We look forward to welcoming you again in the very near future. Kind Regards, Hakan Balcan General Manager

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was extremely disappointed by the person at the front desk she was cold and an happy person The person that’s giving massage are unprofessional I don’t have to go to Richmond for that’s. Simply and poor disappointment
Stayed 1 night in Apr 2021
Response from Hakan Balcan - Genel Müdür on May 2, 2021
Dear Guest, We would like to thank you for choosing Richmond Nua Wellness & Spa. We are sorry that you have left our hotel with dissapointment. Your comments have been noted and passed onto related departments. We can assure you that our first goal is to achieve guest satisfaction to ensure our guests are taken care of. We are looking forward to welcoming you again in the near future. Best Regards;

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the hotel and the breakfast was amazing
Stayed 4 nights in Mar 2021
Response from Hakan Balcan - Genel Müdür on Apr 4, 2021
Dear Guest, We would like to thank you for choosing Richmond Nua Wellness-Spa. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards;

10/10 Excellent

Serdar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Hakan Balcan - Genel Müdür on Mar 24, 2021
Değerli Misafirimiz, Richmond Nua Wellness-Spa’ya gösterdiğiniz nazik ilgiden ve olumlu geri dönüşünüzden dolayı teşekkür ederiz. Sizleri en kısa sürede tekrar ağırlamak dileğiyle. Saygılarımızla,

6/10 Okay

Emrah

Stayed 1 night in Oct 2020
Response from Hakan Balcan - Genel Müdür on Oct 27, 2020
Değerli Misafirimiz, Richmond Nua Wellness-Spa’ya gösterdiğiniz nazik ilgiden ve geri dönüşünüzden dolayı teşekkür ederiz. Sizleri en kısa sürede tekrar ağırlamak dileğiyle. Saygılarımızla,

8/10 Good

Alhindi, Kuwait

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very nice Good hospitality Clean
Stayed 2 nights in Sep 2020
Response from Hakan Balcan - General Manager on Sep 9, 2020
Dear Guest, We would like to thank you for choosing Richmond Nua Wellness-Spa. All good reviews which are written by our guests encourage us to work better and improve our services in general. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards,

10/10 Excellent

Orit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hakan Balcan on Mar 1, 2020
Dear Guest, We would like to thank you for choosing Richmond Nua Wellness-Spa. All good reviews which are written by our guests encourage us to work better and improve our services in general. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards, General Manager Hakan Balcan

8/10 Good

Khalidsa, Riyadh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good hotel but when I make check out no buddy help me to take luggage to put in car
Stayed 1 night in Jan 2020
Response from Hakan Balcan on Jan 19, 2020
Dear Guest, We kindly thank you for your review after your stay in Richmond Nua Wellness Spa. In addition we would like to remark that owing to reviews which are written for Richmond Nua Wellness-Spa show us the way we try to reach excellence in general. We sincerely apologise for the unfortunate situation you had mentioned on your review. The matter has been investigated and necessary steps have been taken accordingly. We look forward to meeting at Richmond Nua Wellness-Spa to share the discovery of your inner life energy again. Best Regards, General Manager Hakan Balcan

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hakan Balcan on Dec 10, 2019
Dear Guest, We would like to thank you for choosing Richmond Nua Wellness-Spa. All good reviews which are written by our guests encourage us to work better and improve our services in general. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards, General Manager Hakan Balcan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oldukça iyi
Restoran fiyatlarındaki bir-iki tık abartı dışında her şey çok iyiydi. Otelden çıkmadan günlerce vakit geçirebilirsiniz. Kahvaltı açık büfesi çok geniş ve spa harika. Spa'daki çeşitlilik özellikle büyüledi. Masajdan da memnun kaldık.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Hakan Balcan on Oct 14, 2019
Dear Guest, We would like to thank you for choosing Richmond Nua Wellness-Spa. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. We are looking forward to welcoming you again in the near future. Best Regards, General Manager Hakan Balcan

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Pool is nice, spa is perfect. Well organized good service.
Stayed 2 nights in Sep 2019
Response from Hakan Balcan on Sep 15, 2019
Dear Guest, First of all many thanks for your lovely review and for the compliments you have made to our hotel and its services. All good reviews which are written by our guests encourage us to work better and improve our services in general. We are so happy to read you have enjoyed your stay and that we satisfied your expectations. In addition we sincerely thank you for your kind remarks regarding our collegues and SPA. We look forward to meeting at Richmond Nua Wellness-Spa to share the discovery of your inner life energy again. Best Regards, General Manager Hakan Balcan

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness
Good location and nice view in the room. The cleanliness was not so good also the staff
Stayed 2 nights in Jul 2019
Response from Hakan Balcan on Jul 26, 2019
Dear Guest, We would like to thank you for your kind review after your stay in Richmond Nua Wellness-Spa. Since we value guest satisfaction above anything, we would like to inform you that your remarks concerning cleanliness and staff has been shared with our related department. In addition we would like to thank you for your remarks on room and location. On your next vacation in Sapanca, we look forward to welcoming you and providing a better service with you. Best Regards, General Manager Hakan Balcan

10/10 Excellent

ABDULAZIZ, Saudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, helpful staff , nice building , massage is good also
Stayed 1 night in May 2019
Response from Hakan Balcan / General Manager on May 21, 2019
Dear Guest, Thank you for your considerate review after your stay in Richmond Nua Wellness Spa. All good reviews which are written by our guests encourage us to work better and improve our services in general. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. In addition we sincerely thank you for your kind remarks regarding our collegues and SPA services in general. Since we would like to welcome you and provide a better service with you in the future, We look forward to meeting at Richmond Nua Wellness-Spa again. Kind Regards, General Manager Hakan Balcan

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the spa. Hotel is nice. Staff is friendly.
Stayed 1 night in Apr 2019
Response from Hakan Balcan / General Manager on May 7, 2019
Dear Guest, We would like to thank you for sharing your thoughts about our hotel. Thoughts of our guests help us to improve our services to reach excellence in our hotel. Since we would like to welcome you and provide a better service with you in the future, We look forward to meeting at Richmond Nua Wellness-Spa again. Kind Regards, General Manager Hakan Balcan

6/10 Okay

Mohammed musa ali

Liked: Cleanliness, property conditions & facilities
AC problem
Its nice hotel but i think its my right to open the AC because in the day period its hot and they control the AC from their side so i was jot able to switch it on
Stayed 2 nights in Apr 2019
Response from Hakan Balcan / General Manager on May 18, 2019
Dear Guest, First of all we would like to thank you for your kind interest and sharing your thoughts after your stay in Richmond Nua Wellness - Spa. We would like to remark that we have a central air conditioning system which could be adjusted according to requests of our guests. For this reason we kindly ask our guests to inform us in case they have problems about air conditioning system. Yet we could state that your thoughts will be shared and necessary improvements will be made by our technical department. Once more we sincerely thank you for your kind interest in Richmond Nua Wellness-Spa. On your next vacation we hope to welcome you and provide a better service with you. Kind Regards, General Manager Hakan Balcan

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel need to act on the bad smell of the lobby
Stayed 3 nights in Apr 2019
Response from Hakan Balcan / General Manager on Apr 9, 2019
Dear Guest, We would like to thank you for your review and kind interest in Richmond Nua Wellness-Spa. Concerning your remarks about the odour of the lobby area, we would like to remark that we will be checking the matter with the relating department. Since we would like to welcome you and provide a better service with you in the future, We look forward to meeting at Richmond Nua Wellness-Spa again. Kind Regards, General Manager Hakan Balcan

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location on sea direct , lobby design is nice too.
Stayed 1 night in Mar 2019
Response from Hakan Balcan / General Manager on Apr 30, 2019
Dear Guest, Thank you for your considerate review after your stay in Richmond Nua Wellness Spa. All good reviews which are written by our guests encourage us to work better and improve our services in general. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. Since we would like to welcome you and provide a better service with you in the future, We look forward to meeting at Richmond Nua Wellness-Spa again. Kind Regards, General Manager Hakan Balcan

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Hakan Balcan / General Manager on Apr 3, 2019
Dear Guest, We would like to thank you for sharing your thoughts about our hotel. Thoughts of our guests help us to improve our services to reach excellence in our hotel. We look forward to meeting again at Nua, one of the best equipped Spa of Europe. Kind Regards, General Manager Hakan Balcan

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Stayed 1 night in Feb 2019
Response from Hakan Balcan / General Manager on Feb 13, 2019
Dear Guest, We would like to thank you for sharing your thoughts after your stay in our hotel. Thoughts of our guests help us to improve our services to reach excellence in our hotel. We look forward to meeting again at Nua, one of the best equipped Spa of Europe. Kind Regards General Manager Hakan Balcan

8/10 Good

orkun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Hakan Balcan / General Manager on Dec 9, 2018
Değerli Misafirimiz, Öncelikle ilginizden ve otelimizde bulunmanız sonucunda yapmış olduğunuz değerlendirmeden ötürü içtenlikle teşekkür etmek isteriz. Misafirlerimizin tüm düşüncelerine önem vererek hizmetlerimizi geliştirme yolunda adımlar atmaktayız. Richmond Nua Wellness-Spa olarak, sizlere en yakın zamanda bir kez daha hizmet verebilmek adına yakın gelecekte de aramızda görmeyi umut ederiz. Saygılarımızla, Genel Müdür Hakan Balcan

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Hakan Balcan / General Manager on Nov 11, 2018
Dear Guest, We would like to thank you for sharing your thoughts about our hotel. Thoughts of our guests help us to improve our services to reach excellence in our hotel. Since we would like to welcome you and provide a better service with you in the future, We look forward to meeting at Richmond Nua Wellness-Spa again. Kind Regards, General Manager Hakan Balcan

8/10 Good

Ozlem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spa hotel
We had two rooms next to each other, which was facing the restaurant; both rooms were comfortable and we were not bothered by the live music that was taking place downstairs. Hotel has a short walkway by the lake, a good garden, a nice outside pool and the spa is very nice. Overall clean and calm place. 1 hour and 45 min drive from european side of istanbul. Would stay again.
Stayed 1 night in Nov 2018
Response from Hakan Balcan / General Manager on Nov 8, 2018
Dear Guest, We would like to thank you for your kind review after your stay in Richmond Nua Wellness-Spa. We kindly remark, good reviews written by our guests who enjoy their vacations in Richmond Nua Wellness-Spa encourage us to work better and improve our services in the way we try to reach excellence in general. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa. In addition we sincerely thank you for your kind remarks regarding our hotel in general. Since we would like to welcome you and provide a better service with you in the future, We look forward to meeting at Richmond Nua Wellness-Spa again. Kind Regards, General Manager Hakan Balcan

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2018
Response from Hakan Balcan / General Manager on Nov 2, 2018
Dear Guest, We would like to thank you for sharing your thoughts about our hotel. Thoughts of our guests help us to improve our services to reach excellence in our hotel. Since we would like to welcome you and provide a better service with you in the future, We look forward to meeting at Richmond Nua Wellness-Spa again. Kind Regards, General Manager Hakan Balcan

10/10 Excellent

MOHAMMEDSAEED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and lovely Visit
Richmond Nua wellness-Spa is One of the best Hotels all over the world. The location is overwhelming it is a very safe place to stay located at the coast of the Sapanca lake and has a very relaxing atmosphere. The hotel allowed adults only that why I liked. Housekeeping and Room service are great. The Reception of the hotel is excellent we had quick check in, there is One Person in the reception Whom I must admire MR. OKAN. He was great Helpful, Humble with a Smiling face. Restaurants are rich and delicious food we had half board reservation, we had our dinner in the Aquacort Restaurant food was amazing and delicious and great service from both Mr. UMIT and Mr. TURAN they serve us with big smile and professionally way we really appreciate them. Congratulate you for having this great staff in this pleasant hotel, for sure I will come back again and recommend to every body.
Stayed 3 nights in Sep 2018
Response from Hakan Balcan / General Manager on Oct 10, 2018
Dear Guest, We would like to thank you for your kind review after your stay in Richmond Nua Wellness-Spa. We kindly remark, good reviews written by our guests who enjoy their vacations in Richmond Nua Wellness-Spa encourage us to work better and improve our services in the way we try to reach excellence. It is a pleasure to know that you have enjoyed your time in Richmond Nua Wellness Spa in general. In addition we sincerely thank you for your kind remarks regarding our collegues. We would like to assure that all of them will be shared with our staff. Since we would like to welcome you and provide a better service with you in the future, We look forward to meeting at Richmond Nua Wellness-Spa again. Kind Regards, General Manager Hakan Balcan

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable weekend
It was rewind two days break. We enjoyed the atmosphere and all the facilities. I suggest to extend the hours of the span and treatments. Also it is recommended to change the breakfast place to outdoor area.
Stayed 2 nights in Jul 2018
Response from Hakan Balcan / General Manager on Aug 4, 2018
Dear Guest, We would like to thank you for your kind review after your stay in Richmond Nua Wellness-Spa. We kindly remark, good reviews that are written by our guests who enjoy their vacations in Richmond Nua Wellness-Spa encourage us to work better and improve our services in the way we try to reach excellence in general. It is a pleasure to know you have enjoyed your time in our spa center and the view of Sapanca Lake where our guests could enjoy their time by watching its beauty during their stays. In addition we would like to state that your thoughts regarding our breakfast service will be considered. For your next vacation, we look forward to meeting at Nua, one of the best equipped centers of Europe, to share the discovery of your inner life energy again. Kind Regards, General Manager Hakan Balcan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good spa facilities Nice location facing the lake of Sapanca
Stayed 1 night in Jul 2018
Response from Hakan Balcan / General Manager on Jul 13, 2018
Dear Guest, We kindly thank you for your kind review after your stay in Richmond Nua Wellness Spa. In addition we would like to remark that we take encouragement to reach excellence in our services owing to good reviews. It is a pleasure to know that you have enjoyed your time during your stay in Richmond Nua Wellness Spa which is located by Sapanca Lake where one could enjoy the unique beauty of nature. We look forward to meeting at Nua, one of the best equipped centers of Europe, to share the discovery of your inner life energy again. Kind Regards, General Manager Hakan Balcan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for couples in honeymoon
Nice location. My wife liked it tooooo much. She wanted ti extend our stay and promised to return. Lake view is exceptional
Stayed 3 nights in Jun 2018
Response from Hakan Balcan / General Manager on Jul 7, 2018
Dear Guest, We kindly thank you for your kind review after your stay in Richmond Nua Wellness Spa. In addition we would like to remark that we take encouragement to reach excellence in our services owing to good reviews. It is a pleasure to know that you have enjoyed your time during your stay in Richmond Nua Wellness Spa which is located by Sapanca Lake where one could enjoy the unique beauty of nature. On your next vacation, we look forward to meeting at Nua, one of the best equipped centers of Europe, to share the discovery of your inner life energy again. In addition, we would like to remark that you could get in contact with our front office department in case you have special requests or questions. Kind Regards, General Manager Hakan Balcan

10/10 Excellent

Meshal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hakan Balcan / General Manager on May 2, 2018
Dear Guest, We would like to thank you for sharing your thoughts about our hotel. Thoughts of our guests help us to improve our services to reach excellence in our hotel. We look forward to meeting again at Nua, one of the best equipped Spa of Europe. Kind Regards, General Manager Hakan Balcan