Ratings based on 273 Verified Reviews

3.6 out of 5
71% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good location - that's about all

Posted Sep 21, 2017
Pros: Convenient location, had convenience stores right outside
Cons: A big sign in the entry level saying that reception is on level two would be helpful.
Nothing overly amazing about this hotel. It's close to Sapporo Station (Exit 22 is the closest or 23? for a lift) Reception is oddly on the 2nd floor. Besides that, can't complain, room wasn't huge but not tiny either. All the standard amenities, lots of convenience stores close by. No complaints.
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Need more English-speaking staff.

Posted Jul 23, 2017
Bad English-speaking staff at reception and breakfast rooms. Not in line with Japan's national policy in promoting international tourists. Japan is also striving to promote halal tourism. Ana Hotel should thus indicate presence of pork in soups etc. Cleaning staff should not have taken away our personal spoon and fork.
5 out of 5
by CHERIE

Satisfied & happy

Posted Jun 17, 2017 on Hotels
Walking to Sapporo station. Very new
4 out of 5
by Yap

Good stay

Posted May 11, 2017 on Hotels
Good stay and convenient place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and very close to train station

Posted Apr 12, 2017
The convenience of public transport, especially the bus from the airport stops right at the hotel.
5 out of 5
by A verified traveler

Nice Sapporo area hotel

Posted Mar 22, 2017 on Hotels
Everything was clean and nice, staffs were friendly and warm. Easy to have taxi service in and out. We enjoyed our stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Good location

Posted Feb 2, 2017
No porter or staff offer to bring our luggages up to our rooms when we arrive. We had 4 luggages and a pram that me and my wife had to push ourselves. Excellent location for moving around and clean rooms
5 out of 5
by Ken

This traveler left a rating score only Posted Jan 8, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham UK

Very good hotel - wonderful convenient location

Posted Dec 24, 2016
Pros: Location is great
Excellent staff good stay back in a few days for a further 8 nights