Reception

Reviews of APA Hotel Sapporo Susukino Station

3 out of 5
APA Hotel Sapporo Susukino Station
Nishi 2-2, Minami 4 Chuou-ku, Sapporo, Hokkaido

Reviews

8.4

Very Good

Rating 10 - Excellent. 400 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from front Endo on Feb 28, 2024
Thank you very much for using APA Hotel Sapporo Susukino Ekimae.We are very honored to receive your review and high rating.We will strive to be a service factory that will further satisfy our customers.Thank you for taking the time out of your busy schedule to post a review.We look forward to seeing you again.

8/10 Good

Bradley

Liked: Staff & service, amenities, property conditions & facilities
As advertised, nice room, great location.
Stayed 2 nights in Feb 2024
Response from フロント坂本 on Feb 18, 2024
Thank you for choosing APA Hotel Sapporo Susukino Ekimae. We are relieved to hear that you were satisfied with our hotel. Many of our guests appreciate the location of our hotel. We will continue to make every effort to ensure that our guests have a pleasant stay. We look forward to serving you again.

6/10 Okay

Thomas

Room never got warm despite thermostat set on 30.
Stayed 3 nights in Feb 2024
Response from フロント 坂本 on Feb 13, 2024
Thank you very much for choosing APA Hotel Sapporo Susukino Ekimae. We would also like to take this opportunity to thank you for taking the time to write a word-of-mouth review of our hotel. Your feedback will be used as a reference for future hotel management and service improvement, and all of us at APA Hotel Sapporo Susukino Ekimae will do our utmost to provide you with even better service.

6/10 Okay

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Sugae on Dec 31, 2023
Thank you very much for using APA Hotel Sapporo Susukino Ekimae. Were you satisfied with your stay? We strive every day to create a hotel where you can enjoy a comfortable stay. We look forward to seeing you again.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from reception Shiina on Dec 21, 2023
Thank you for using APA HOTEL〈Sapporo Susukino Eki Mae〉.We are glad you satisfied with your stay.We look forward welcoming you again.

4/10 Poor

joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They had place hangers in front of the heating panel so for most of my trip i didnt know there was heating and i was freezing in my room. The pillows were hard ans uncomfortable. Also i went to their buffet which i paid 1700 yen for and it was nothing like the photos they advertised. I feel i wasted my money on the buffet and this hotel stay
Stayed 4 nights in Nov 2023
Response from Receptionist Kobayashi on Nov 19, 2023
Thank you for staying with us.We apologize for any discomfort this may have caused you.We will make every effort to improve the points pointed out by our customers.Thank you

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apa is fantastic in japan, always placed nesr a station
Stayed 4 nights in Oct 2023
Response from フロント 松村 on Nov 2, 2023
Thank you for staying at APA Hotel.I am very happy to receive your compliments.APA hotels are available all over the country, but many are close to stations or the city center.If you have a chance, please come and stay again.We look forward to seeing you again.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient since it’s a block away from the Susukino station. Great for its price~
Stayed 1 night in Oct 2023
Response from reception Matsumura on Oct 16, 2023
Thank you very much for using APA Hotel Sapporo Susukino Ekimae.We are very happy to hear that you were satisfied with your stay.We look forward to seeing you again if you have the opportunity.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from フロント 菅江 on Sep 20, 2023
この度はアパホテル〈札幌すすきの駅前〉をご利用いただきまして誠にありがとうございます。高評価を賜りましたこと重ねてお礼申し上げます。これからもより良いサービスを提供できるよう、日々精進してまいります。機会がございまいしたらぜひまた当ホテルへお越し下さいませ。お客様にお会いできるのを楽しみにしております。

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
No ac!
Stayed 4 nights in Aug 2023
Response from Front Sugae on Aug 30, 2023
Thank you very much for using APA Hotel Sapporo Susukino Ekimae. Were you satisfied with your stay? We will continue to work hard every day to provide better service. We are looking forward to seeing you again.

8/10 Good

Eng lock

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hard working staff in a bad situation
I ask for a non smoking room but the hotel give me a very smoky room in a smoking floor, the front desk says all room are taken, to be fair they give me a air purifier so the stay after the first day is ok
Stayed 3 nights in Aug 2023
Response from Front Sugae on Aug 30, 2023
Thank you very much for using APA Hotel Sapporo Susukino Ekimae. Were you satisfied with your stay? We will continue to work hard every day to provide better service. We are looking forward to seeing you again.

10/10 Excellent

Thea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was more spacious than most hotels in Japan that we had. The toilet and the shower had a door in between, so it was more spacious and even convenient so that two people do not have to wait for the other to use a facility. The bed was comfortable and clean. It was just a bit dusty on the headboard and table, and some doors and walls need to be updated. The floor we were on was apparently a smoking floor too, so entering the hallway means inhaling secondhand smoke.
Stayed 6 nights in Aug 2023
Response from フロント 小林 on Aug 13, 2023
Thank you for staying with us.We are glad you said about a room.However we are really sorry that our cleaning and smell of cigarettes.We will improve these things from now on.

2/10 Terrible

Tao

Disliked: Property conditions & facilities
was put in a room with no window. It had not been clearly stated in the description.
Stayed 3 nights in Jul 2023
Response from Front Sugae on Aug 6, 2023
Thank you for using APA Hotel Sapporo Susukino Ekimae. We apologize for the lack of explanation regarding the windows in your room. Thank you for posting while you are busy.

8/10 Good

Anthony

Stayed 3 nights in May 2023
Response from フロント 奥谷 on May 25, 2023
この度はアパホテル〈札幌すすきの駅前〉をご利用いただき誠にありがとうございます。また高評価をつけて頂き大変嬉しく思います。これからもお客様に快適にお過ごしいただけるホテルづくりに邁進いたします。お忙しい中ご投稿いただき誠にありがとうございます。お客様のまたのご利用お待ち申し上げております。

10/10 Excellent

Rebecca, Aurora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful properties!!! on the smaller side. Perfect for trips where you will be on the go. Great about communication in english as well.
Stayed 1 night in Feb 2023
Response from front okutani on Feb 18, 2023
Thank you for using APA Hotel Sapporo Susukino Ekimae. We are very happy to hear that you were satisfied with your stay. We will continue to do our best to make our guests feel comfortable. We look forward to seeing you again.

8/10 Good

MOSHE

Stayed 2 nights in Feb 2023
Response from フロント 奥谷 on Feb 11, 2023
この度はアパホテル〈札幌すすきの駅前〉をご利用いただき誠にありがとうございます。また高評価をいただき大変嬉しく思います。お客様のまたのご利用お待ち申し上げております。

6/10 Okay

Cuong

Stayed 3 nights in Jul 2022
Response from フロント on Nov 20, 2023
評価ありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Evan

Liked: Cleanliness, amenities, property conditions & facilities
It's an APA business hotel. You don't go in expecting oppulence but it always gets the job done and does it well.
Stayed 1 night in Mar 2022
Response from Okutani/Receptionist on Mar 17, 2022
Thank you satying with us here APA HOTEL〈sapporosusukinoekimae〉and your kind review.We are very pleased to be satisfied with our customers. We look forward to welcoming you back soon.

10/10 Excellent

Kieran

Stayed 3 nights in Dec 2021
Response from フロント on Nov 20, 2023
評価ありがとうございます。またのご利用をお待ちしております。

6/10 Okay

Kurian, Yachiyo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location with access to shopping area, train station etc. Poor WiFi in room - barely stays connected for 5 mins consistently. Rooms are tiny. Can't control temperature in rooms.
Stayed 2 nights in Oct 2021
Response from Okutani/Receptionist on Nov 1, 2021
Thank you for staying with us here at APA HOTEL〈sapporosusukinoekimae〉and your kind review.We look forward to welcoming you back soon.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good stay overall
Check in was smooth and staff was efficient. But the room was slightly dusty, we had runny nose next morning, that was only negative point. Otherwise overall stay was good!
Stayed 1 night in Aug 2021
Response from Koyama/Recepionist on Aug 15, 2021
Thank you for staying with us here APA HOTEL〈Sapporo Sukino Ekimae〉and your kind review. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and well-maintained. Located near the station, so less walking. The staff were kind. It was a good stay.
Stayed 14 nights in Feb 2021
Response from Reception Matsumura on Mar 12, 2021
Thank you for your stay. I am very happy that you are satisfied. Thank you for your review. I'm looking forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near restaurants, public transportation and convenient stores, overall a very practical and strategic place to stay in Sapporo
Stayed 4 nights in Dec 2020
Response from Reception Matumura on Dec 29, 2020
Thank you for staying at APA HOTEL. I am glad that you are satisfied with your stay at our hotel. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from フロント on Nov 20, 2023
評価ありがとうございます。またのご利用をお待ちしております。

8/10 Good

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from フロント 藤田 on Sep 2, 2020
この度は、アパホテル〈札幌すすきの駅前〉をご利用いただきまして、誠にありがとうございます。 お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

8/10 Good

CHULAKAN, Khon Kaen, Thailand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, subway station right at the hotel door!
Stayed 3 nights in Dec 2019
Response from フロント on Nov 20, 2023
評価ありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from フロント on Nov 20, 2023
評価ありがとうございます。またのご利用をお待ちしております。

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Double bed Room is too small for two persons. Bed is a bit too soft. Baggage is not allowed to keep Overnight after checkout even though you have reservation the day after next day. Staff is a bit cool without any smile, but overall services acceptable. Worth money anyway.
Stayed 2 nights in Feb 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location in the Center of sapporo
Stayed 2 nights in Feb 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from フロント on Nov 20, 2023
評価ありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Les, Honolulu, Hawaii

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is perfect right in Susukino within a couple blocks of Tanikukoji shopping arcade and tons of other places. The only thing I didn't like was the size of the room. I understand hotel rooms in Japan are small but this one was micro-sized...and we're not big people. If you're planning on booking this place, get the bigger room as this one was pretty small.
Stayed 4 nights in Feb 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

K, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room door hasn't sealed and easy hear sound from the hallway. It's slightly noisy.
Stayed 4 nights in Feb 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

G

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

6/10 Okay

Bonifacio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad bad bad....never again in this hotel
Staff members in morning shift (3 women) are unpleasant to guest!,,, terrible service.... Japanese people are use to be polite and professional, but this morning staff are horrible. We ask for an early check in and without any kind or showing good explanation. Just want to charge ¥1,000 per hour. It’s clearly a money making.
Stayed 1 night in Feb 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Location was great. There wasn’t a lot of room for luggage though but the room was generally fine.
Stayed 3 nights in Feb 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

kai, thailand

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
near subway hosuisuzukino exit 3 and near shopping street
Stayed 4 nights in Jan 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to book on this famous hotel chain in japan. My expectations are so high. Prices range from middle to high. Our room was quite bigger than all the previous hotels we booked in japan. Very clean surroundings from main lobby to rooms. Staff are friendly with some english speaking. Location was excellent, within walking distance from Susukino, Tanukikoji & even Odori Park. Easily accessible from subway Toho Line. This is a great hotel to book when planning to see the Sapporo Snow Festival. Highly recommended.
Stayed 14 nights in Dec 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Desthio

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location, will come back at next visit
Stayed 4 nights in Dec 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Close to susukino, Nanda Buffet, Nijo Market, Tanukikoji Street. you can pay for breakfast 1,430 yen/person if you need.
Stayed 5 nights in Dec 2019

8/10 Good

Sik Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

MICHIYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how close the property was to amenitites. Did not like the super soft bed and flat pillows. coin laundry was abit old school but did the job well. probably should invest more coin laundries in hotel.
Stayed 6 nights in Nov 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient!
Check in time is a little late but you can leave your luggage at front desk and come back for check in later. The location is right next to subway station. Not far from tram and city center. There’s LAWSON at the ground floor so it’s very convenient to buy things whenever you want. The room is very clean.
Stayed 2 nights in Nov 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

A, Aichi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel in a good location
Stayed 3 nights in Jul 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good, just next to a train station, near to an airport bus stop and walking distance to Odori and even Sapporo station.
Stayed 4 nights in Nov 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Susukino Ekimae station is right next to the hotel, great location and just 2 stops from Sapporo station, a lot of good eateries around. The only drawback of the hotel is railway track noise especially in the early morning when everything is so quiet, but it is not serious as far as I was concerned although I stayed on the 3rd floor. Room maybe a bit small for a couple of big people, it’s perfect for a 6’4” 120 lbs like me.
Stayed 3 nights in Nov 2019
Response from フロント on Nov 20, 2023
クチコミありがとうございます。またのご利用をお待ちしております。