I stayed for 1 Sunday night almost $250 USD in this so called 4 stars business hotel. NOT WORTH IT!
After noticing the AC in my room isn't cooling the room down after having it in for 4 hrs in a 34C evening in Sapporo, I called front desk. The lady came up and asked me "Do you feel hot?" I said no, but the AC clearly doesn't do it job well at all. She pulled out her phone, use a translation app and showed me this "The AC in this hotel is not designed to blow out a lot of air, it is cooling slowly". OK, I know but it's been 4 hrs already and I can't sleep in this temperature, so she offered me an electric fan. Needless to say a 34C night in Sapporo with the room temp approximately 28-29 C, I woke up several times with wet clothes and sheets from sweating. I tried to clean the AC filter myself using a toothbrush as the hotel staff was not being helpful at all, however it didn't do the trick. After a sleepless night, the next 2 days a caught a cold and ruined my entire Japan trip after. :(
Very sad for a 4 stars hotel with a nice location. Bad service, musty smelly carpets, hallway filled with the smell of smoke. This place needs a new management.