Public bath

Reviews of Cross Hotel Sapporo

4 out of 5
Cross Hotel Sapporo
2-23 Kita 2-jo Nishi Chuo-ku, Sapporo, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mylene

Traveled with partner
Liked: Cleanliness, staff & service
Rooms are spacious. We were assigned a room on higher floor as requested. Lounge access is a plus. However, no fitness center or laundry facility where you can do your own laundry. They offer laundry service but you need to pick up laundry bags and forms from the front desk. Housekeeping is excellent! Air conditioning during the day is very weak.
Stayed 4 nights in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen area, open air onsen is a bit small but nice. Very nice rooms and I enjoyed my stay
Stayed 2 nights in Apr 2024
Response from クロスホテル札幌 on Apr 11, 2024
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation. We hope you had a relaxing stay with us. We will continue to improve our services so that you can enjoy an extraordinary and relaxing time at Cross Hotel Sapporo. If you have any suggestions or comments, please do not hesitate to contact us. We look forward to welcoming you again.

10/10 Excellent

Maria, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic public Japanese bath
Stayed 2 nights in Mar 2024
Response from クロスホテル札幌 on Apr 11, 2024
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation of our hotel. We are proud of our large public bath on the top floor, where you can bathe while enjoying a panoramic view of the four seasons in Sapporo. We hope that the fatigue of your trip will be eased and that you will leave our hotel refreshed. We will continue to strive to improve our services so that everyone can enjoy a comfortable stay. We all look forward to welcoming you again.

6/10 Okay

Wayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Average hotel with decent free drink and snacks. AC in room is terrible.
Stayed 2 nights in Mar 2024
Response from クロスホテル札幌 on Apr 11, 2024
Thank you very much for choosing Cross Hotel Sapporo. We would also like to thank you again for taking time out of your busy schedule to write this message. The air conditioning in your room is centrally controlled, and we apologize for any inconvenience this may have caused. We look forward to welcoming you again.

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at this hotel and they were kind to upgrade us to a cross room for our 25th anniversary celebration 😬…love the quiet atmosphere and walkable distance to sapporo station, odori park & susukino.
Stayed 6 nights in Feb 2024
Response from クロスホテル札幌 on Mar 10, 2024
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation of our hotel. We hope that we were able to leave you with wonderful memories of your important anniversary. All of us at Cross Hotel Sapporo look forward to seeing you again.

10/10 Excellent

Yeshi

Super nice hotel and staff. Loved the outdoor bath
Stayed 1 night in Mar 2024
Response from クロスホテル札幌 on Mar 10, 2024
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation of our hotel. We are proud of our large public bath on the top floor, where you can bathe while enjoying a panoramic view of the four seasons in Sapporo. We hope that the fatigue of your trip will be eased and that you will leave our hotel refreshed. We will continue to strive to improve our services so that everyone can enjoy a comfortable stay. We all look forward to welcoming you again.Translated with DeepL.com (free version)

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff & very comfortable hotel in a great area walking distance to all attractions and the station.
Stayed 3 nights in Mar 2024
Response from クロスホテル札幌 on Mar 10, 2024
Thank you very much for choosing Cross Hotel Sapporo. We are located within easy access from JR Sapporo Station and Odori Subway Station, and within walking distance of tourist attractions such as Clock Tower, TV Tower and Odori Park, so you can enjoy walking around the streets of Sapporo and eating out. We hope you will stay at our hotel when you visit Sapporo. We look forward to welcoming you again.Translated with DeepL.com (free version)

8/10 Good

MAJID

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I loved it , i wanna stay again next year , but when im cheked is fullybooked :(
Stayed 5 nights in Feb 2024
Response from クロスホテル札幌 on Mar 10, 2024
Thank you very much for choosing Cross Hotel Sapporo. We are glad to hear that you enjoyed your stay with us. We may have next year's plan available in a little while, so we hope you will check it out when you have time. We all look forward to welcoming you again.

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay so far with my Expedia bookings, the hotel was nothing shy of accommodating to everything!
Stayed 3 nights in Feb 2024
Response from クロスホテル札幌 on Feb 26, 2024
Thank you for choosing Cross Hotel Sapporo. We thank you again for your high evaluation. We will do our best to provide you with even more impressive service in the future, and we look forward to welcoming you again.

8/10 Good

Kwong Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from クロスホテル札幌 on Feb 26, 2024
Thank you for choosing Cross Hotel Sapporo. We thank you again for your high evaluation. We will do our best to provide you with even more impressive service in the future, and we look forward to welcoming you again.

4/10 Poor

Elisa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was very clean and safe. However, the rooms were very basic, especially for the price. The staff wasn’t particularly helpful (such as unable to help us get a cab to the airport) and were sometimes actually rude. Overall, adequate but not particularly nice, certainly not worth the cost, least enjoyable place during our Japan stay.
Stayed 2 nights in Feb 2024
Response from クロスホテル札幌 on Feb 26, 2024
Thank you for choosing Cross Hotel Sapporo. It is not that we do not help. During the winter season, there are many guests throughout Sapporo who use cabs, and cabs are often fully booked and refused.We apologize for any discomfort this may cause you.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from クロスホテル札幌 on Mar 26, 2024
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Nhieu, Yorba Linda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience for the meeting lounge.
Stayed 3 nights in Feb 2024
Response from クロスホテル札幌 on Feb 8, 2024
Thank you very much for staying at Cross Hotel Sapporo.The Meat Lounge is a special service that is available free of charge to guests who have reserved the Cross Floor.We are pleased to hear that you were satisfied with our service.We will continue to make every effort to ensure that you enjoy an extraordinary and relaxing stay with us.We all look forward to welcoming you again.

10/10 Excellent

Edward, altadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was almost perfect. Only negative was the cooling system was not accessible.
Stayed 4 nights in Jan 2024
Response from クロスホテル札幌 on Feb 1, 2024
Thank you very much for staying at Cross Hotel Sapporo. We apologize for any inconvenience caused by the air conditioning in your room. The air conditioning in our hotel is managed centrally, so it is not possible to switch between individual heating and cooling systems. We sincerely apologize for the inconvenience caused by the lack of comfort on the day of your stay. We are very honored to hear that your room was almost perfect despite the inconvenience we caused you. If you ever have the opportunity to visit us again, please do not hesitate to use our hotel. We sincerely look forward to seeing you again.

10/10 Excellent

DOHEE

Stayed 1 night in Jan 2024
Response from クロスホテル札幌 on Jan 18, 2024
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation. We hope you had a relaxing stay with us. We will continue to improve our services so that you can enjoy an extraordinary and relaxing time at Cross Hotel Sapporo. If you have any suggestions or comments, please do not hesitate to contact us. We look forward to welcoming you again.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night in sapporo. The only negative is I can hear the next door people using the washroom and blow drier.
Stayed 1 night in Jan 2024
Response from クロスホテル札幌 on Jan 18, 2024
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation. We hope you had a relaxing stay with us. We will continue to improve our services so that you can enjoy an extraordinary and relaxing time at Cross Hotel Sapporo. If you have any suggestions or comments, please do not hesitate to contact us. We look forward to welcoming you again.

8/10 Good

Norazimah

Liked: Cleanliness, staff & service, property conditions & facilities
Immaculately clean
Stayed 1 night in Dec 2023
Response from クロスホテル札幌 on Jan 18, 2024
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation. We hope you had a relaxing stay with us. We will continue to improve our services so that you can enjoy an extraordinary and relaxing time at Cross Hotel Sapporo. If you have any suggestions or comments, please do not hesitate to contact us. We look forward to welcoming you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 좋은데 대욕장이 탕이 두개밖에 없어서 아쉬웠어요.위치도 이정도면 괜찮고 했지만요. ㅠㅜ조식도 뭔가 아쉽고ㅠㅠ뷰도문도 못 열고 벽뷰이고ㅠ조금 조금 아쉬움이 많은 호텔입니다
Stayed 2 nights in Dec 2023
Response from クロスホテル札幌 on Jan 6, 2024
Thank you very much for staying at Cross Hotel Sapporo. However, we are very sorry that we could not provide you with a satisfactory experience in the public bath and breakfast. We will take your comments into consideration for future improvements and look forward to welcoming you again. Thank you again for taking time out of your busy schedule to write us.

10/10 Excellent

Angelina

Stayed 1 night in Dec 2023
Response from クロスホテル札幌 on Dec 30, 2023
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Heng Heng

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from クロスホテル札幌 on Dec 11, 2023
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo.We look forward to your next stay with us.

10/10 Excellent

Swee Ling

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful and even help book app at a nearby clinic before check in. The staffs were friendly and approachable. The hotel is within walking distance of station and near alot of eating places. Hotel room is sizeable and comfortable. Got lounge access so went a few nights. Loved the place, will consider book there if go Sapporo again.
Stayed 3 nights in Nov 2023
Response from クロスホテル札幌 on Nov 29, 2023
Thank you very much for staying at Cross Hotel Sapporo. We would also like to thank you again for your compliments on our staff's service. We are glad that we were able to assist you with your reservation. If you ever have the opportunity to visit Sapporo again, please do not hesitate to stop by our hotel. We look forward to seeing you again.

10/10 Excellent

Wai Man

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
We stayed in Cross Hotel for 3 nights and it was a wonderful experience. The room is spacious for 3 persons, the beds are super comfortable and the amenities provided are nice. It meets all the needs of travellers! The only flaw is the water of the shower is a bit weak. We highly appreciated the friendliness of the reception staff. They are fluent in English and provided outstanding service and help. The last day we booked a taxi to the airport and the staff assisted us with the baggage. It made our stay a very nice one!
Stayed 3 nights in Oct 2023
Response from クロスホテル札幌 on Nov 29, 2023
Thank you very much for staying at Cross Hotel Sapporo. Thank you again for your many compliments on our staff and rooms. We hope that your stay with us was more comfortable and memorable. We will continue to strive to improve our services based on your comments. We look forward to welcoming you to our hotel again when you have a chance to visit Sapporo. We look forward to welcoming you again.

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from クロスホテル札幌 on Nov 29, 2023
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo. We look forward to your next stay with us.

8/10 Good

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable stay. Amenities provided in lobby so guests take only what they need. Reasonable walk from underground exit that connects to/from both Sapporo and Odori Park train stations. Staff are friendly and they try to help. Hotel has strict rigid policies on check in and check out time. Unlike Cross Hotel in Kyoto, there isn't a beverage station in the lobby. We also experienced inconsistencies across how staff manage requests for more bottled water. Would still recommend the hotel on the whole but just don't expect too high a level of service.
Stayed 4 nights in Oct 2023
Response from クロスホテル札幌 on Nov 29, 2023
Thank you very much for staying at Cross Hotel Sapporo. We are very pleased to hear that you had a pleasant stay with us. However, we are very sorry for the confusion caused by our staff's guidance to our guests. Our entire staff will continue to strive to improve our services so that all guests can spend a pleasant stay with us. Thank you again for taking time out of your busy schedule to write us.

6/10 Okay

Norie

Traveled with family
Stayed 1 night in Oct 2023
Response from クロスホテル札幌 on Oct 31, 2023
クロスホテル札幌にご宿泊いただきまして誠にありがとうございます。またこの度はクチコミのご投稿ありがとうございました。クロスホテル札幌はお客様からのお声を、とても大切なものと考えています。今回ご不快な点や、お気づきの点などございましたら是非お聞かせいただけますと幸いです。今後もお越しいただく皆様に、ご満足していただけるホテルを目指しスタッフ一同精進してまいります。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed our stay there. Short visit to Sapporo and the hotel a highlight of the trip. Will go back when we return to Sapporo.
Stayed 1 night in Oct 2023
Response from クロスホテル札幌 on Oct 29, 2023
Thank you very much for staying at Cross Hotel Sapporo. We would also like to thank you for your high evaluation and your warm words "I will come back again", and we are very proud of you. We know you were tired after a long journey, but we are very happy to read your comments that you enjoyed your trip to Sapporo to the fullest. We will continue to make every effort to provide you with a memorable hotel stay. We look forward to welcoming you to our hotel when you visit Sapporo. We look forward to seeing you soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location Convenient
Stayed 1 night in Oct 2023
Response from クロスホテル札幌 on Oct 29, 2023
Thank you very much for staying at Cross Hotel Sapporo. We would also like to thank you again for your high evaluation and words of praise. We hope you had a pleasant stay with us. We look forward to welcoming you again in the future with our warm hospitality and smiles. We hope you will have the opportunity to visit our hotel again. Thank you very much for your kind words.

8/10 Good

Colleen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Near Sapporo Train Station and major tourist attractions like TV Tower, Clock Tower, Odori Park, and shopping malls. Easy check in and check out process. Staff is not very good in English so requesting for assistance is a bit of a challenge. Overall good hotel and would consider staying again.
Stayed 7 nights in Oct 2023
Response from クロスホテル札幌 on Oct 25, 2023
Thank you very much for staying at Cross Hotel Sapporo. As you mentioned, our hotel is located in an easy access to sightseeing and restaurants. We hope you enjoyed your stay in Sapporo. However, we apologize for the inconvenience caused to our guests by the staff's English language skills. We will do our best to make everyone's stay as comfortable as possible. Thank you very much for taking the time to write to us. We sincerely hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally pleasant stay although there were some upgrading works being carried out
Stayed 1 night in Oct 2023
Response from クロスホテル札幌 on Oct 13, 2023
Thank you very much for staying at Cross Hotel Sapporo. We are relieved to read your comment that you had a pleasant stay despite the construction of the exterior wall. We hope that you will have another opportunity to visit Sapporo and stay with us again. We will welcome you with our warm hospitality and smiles. Thank you very much for your kind contribution.

8/10 Good

Hiroshi, Rowland Heights

Traveled with partner
Liked: Cleanliness, staff & service
Everything was good except our floor’s whole way smelled cigarette all the time.
Stayed 3 nights in Sep 2023
Response from クロスホテル札幌 on Oct 2, 2023
Thank you very much for staying at Cross Hotel Sapporo. We are very sorry that we could make you feel uncomfortable, despite the fact that you chose our hotel out of many hotels. We will work on improving the odor on the guest room floor as an issue that needs to be addressed immediately. Our entire staff will continue to make every effort to improve our services so that all of our guests can enjoy a pleasant stay at our hotel. We are very sorry for any shortcomings in our service, and we hope that you will consider staying with us again when you have a chance to visit Sapporo. Thank you very much for taking time out of your busy schedule to give us your valuable feedback.

10/10 Excellent

Bee Hui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from Sapporo station (east gate), easy to locate. Comfortable and clean.
Stayed 6 nights in Aug 2023
Response from クロスホテル札幌 on Sep 4, 2023
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

2/10 Terrible

Usanus

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed for 1 Sunday night almost $250 USD in this so called 4 stars business hotel. NOT WORTH IT! After noticing the AC in my room isn't cooling the room down after having it in for 4 hrs in a 34C evening in Sapporo, I called front desk. The lady came up and asked me "Do you feel hot?" I said no, but the AC clearly doesn't do it job well at all. She pulled out her phone, use a translation app and showed me this "The AC in this hotel is not designed to blow out a lot of air, it is cooling slowly". OK, I know but it's been 4 hrs already and I can't sleep in this temperature, so she offered me an electric fan. Needless to say a 34C night in Sapporo with the room temp approximately 28-29 C, I woke up several times with wet clothes and sheets from sweating. I tried to clean the AC filter myself using a toothbrush as the hotel staff was not being helpful at all, however it didn't do the trick. After a sleepless night, the next 2 days a caught a cold and ruined my entire Japan trip after. :( Very sad for a 4 stars hotel with a nice location. Bad service, musty smelly carpets, hallway filled with the smell of smoke. This place needs a new management.
Stayed 1 night in Jul 2023
Response from クロスホテル札幌 on Aug 15, 2023
Thank you very much for choosing to stay at Cross Hotel Sapporo. Regarding the air conditioning matter you brought to our attention, we have reviewed the situation and confirmed that the air conditioning in your room was indeed set to its maximum cooling capacity on the day of your stay. At our hotel, we centrally manage the air conditioning to ensure a comfortable environment for all our guests, and our specialized staff adjust the settings accordingly. However, further lowering the temperature could have affected other guests' rooms, which is why we provided a fan as an alternative solution. We sincerely apologize for any inconvenience this may have caused you.We will continue to dedicate ourselves to improving our services and ensuring the comfort of all our guests. Once again, we sincerely appreciate you taking the time to provide your feedback, even amidst your busy schedule. We eagerly look forward to the opportunity to welcome you again.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from クロスホテル札幌 on Jul 29, 2023
Thank you very much for staying at Cross Hotel Sapporo. Thank you again for your high evaluation. All of our staff will continue to make every effort to improve our services so that all of our guests can enjoy a pleasant stay with us. We sincerely look forward to welcoming you again.

8/10 Good

Miyon

Stayed 2 nights in Jul 2023
Response from クロスホテル札幌 on Aug 9, 2023
Thank you very much for staying at Cross Hotel Sapporo. We sincerely appreciate your visit. We hope you had a relaxing and enjoyable time during your stay. Our staff is committed to enhancing our services to provide a unique and extraordinary experience for all our future guests at Cross Hotel Sapporo. We are looking forward to welcoming you back again.

8/10 Good

Evelyn

Traveled with group
Liked: Property conditions & facilities, room comfort
Check in was a breeze and the person serving us spoke reasonable English. We were given a pamphlet in English explaining the services available during our stay. One of it was assistance in booking restaurants but when we tried to ask for help to make a booking the next day, the answer we got was they only help to make booking of restaurants only for the days we stay at the hotel. We wanted help to booking a restaurant for our next destination. Communication with the 2 ladies in English was also difficult. Location of the hotel was excellent and we could walk to most places or take public transport easily. Room was comfortable and clean
Stayed 2 nights in Jun 2023
Response from クロスホテル札幌 on Jul 6, 2023
Thank you very much for choosing to stay at Cross Hotel Sapporo. However, we sincerely apologize for the inconvenience caused regarding your restaurant reservation. We regretfully were unable to assist with your reservation this time, considering the difficulty of contacting guests after check-out and the possibility of cancellation and associated cancellation fees. We deeply apologize for not being able to meet your request, as well as for the difficulty in English communication with our staff and insufficient guidance provided on the day. We will strive to improve our services to provide as much support as possible to our guests. We sincerely look forward to welcoming you back again in the future.

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from クロスホテル札幌 on Jul 7, 2023
Thank you very much for staying at Cross Hotel Sapporo.We also greatly appreciate your review and feedback.At Cross Hotel Sapporo, we value our customers' voices and opinions.If there were any discomforts or observations you had during your stay, we would be grateful if you could let us know . We look forward to hearing from you. We will continue to strive as a team to provide a hotel experience that satisfies all our future guests. We sincerely await your next visit.

10/10 Excellent

Miya

Stayed 2 nights in Jun 2023
Response from クロスホテル札幌 on Jul 6, 2023
この度はクロスホテル札幌をご利用いただき、誠にありがとうございます。満点の評価をいただき大変嬉しく思います。ご滞在中は快適にお過ごしいただけましたでしょうか。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Chao

Stayed 2 nights in Jun 2023
Response from クロスホテル札幌 on Jul 6, 2023
Thank you very much for choosing Cross Hotel Sapporo. We are very pleased to receive a perfect score from you. We hope you had a pleasant stay with us during your stay. We sincerely hope to see you again.

10/10 Excellent

Junichi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from クロスホテル札幌 on Jun 22, 2023
この度はクロスホテル札幌にご利用いただきまして誠にありがとうございます。また、高評価を賜りまして重ねてお礼申し上げます。ご滞在中はごゆっくりお寛ぎいただけましたでしょうか。今後もご利用いただく皆様にあたたかいおもてないの心でお迎えできますよう、スタッフ一同サービスの向上に努めて参ります。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

MAY

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was spacious and the staff were very friendly. The best part was the view from the public bath on the 18th floor.
Stayed 2 nights in Jun 2023
Response from クロスホテル札幌 on Jun 22, 2023
Thank you for choosing Cross Hotel Sapporo. Thank you again for your kind words of praise regarding our staff's service. We are very glad to hear that you enjoyed the large public bath on the top floor of the hotel. If you have a chance to visit Sapporo again, please come to our hotel and relax after your trip. We are looking forward to seeing you again.

10/10 Excellent

Min Li Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean hotel
No complains about this hotel . Clean, modern but pretty squeezy for 4.
Stayed 2 nights in May 2023
Response from クロスホテル札幌 on Jun 11, 2023
Thank you very much for staying at Cross Hotel Sapporo. We truly appreciate your kind review as well. We hope you had a relaxing time during your stay. Our staff will continue to strive to provides atisfactory service to all our future guests. We sincerely look forward to welcoming you back again.

10/10 Excellent

Catherine

Stayed 4 nights in May 2023
Response from クロスホテル札幌 on Jun 11, 2023
Thank you very much for staying at Cross Hotel Sapporo. We truly appreciate your kind review as well. We hope you had a relaxing time during your stay. Our staff will continue to strive to provides atisfactory service to all our future guests. We sincerely look forward to welcoming you back again.

10/10 Excellent

Sarah

Stayed 2 nights in May 2023
Response from クロスホテル札幌 on Jun 11, 2023
Thank you very much for staying at Cross Hotel Sapporo. We truly appreciate your kind review as well. We hope you had a relaxing time during your stay. Our staff will continue to strive to provides atisfactory service to all our future guests. We sincerely look forward to welcoming you back again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bathroom in Japan
Unbelievable room space. Great configuration and arrangement of furniture & placement of bathroom.
Stayed 8 nights in May 2023
Response from クロスホテル札幌 on May 26, 2023
Thank you very much for staying at Cross Hotel Sapporo. We truly appreciate your kind words regarding the guest rooms and bathrooms, and we are honored to receive such praise. It was a long hotel stay, and we sincerely hope that we were able to help you relax and unwind during your time with us. We will continue to strive to provide all of our guests with a wonderful atmosphere and experience. If you have another opportunity to visit Sapporo, we would be delighted if you could choose to stay at our hotel again. We eagerly await the chance to welcome you back.

10/10 Excellent

PARK

Stayed 1 night in May 2023
Response from クロスホテル札幌 on Jun 1, 2023
この度はクロスホテル札幌にご宿泊いただきまして誠にありがとうございます。ご滞在中は快適にお過ごしいただけましたでしょうか。これからも、お越しいただく皆様のご期待を超えるホテルステイをお届けできますよう、スタッフ一同サービスの向上に努めて参ります。お客様のまたのご来館をお待ちしております。

10/10 Excellent

sang hoon

Stayed 3 nights in May 2023
Response from クロスホテル札幌 on May 26, 2023
Thank you very much for choosing Cross Hotel Sapporo. We are very pleased to receive a perfect score from you. We hope you had a pleasant stay with us during your stay. If you have a chance to come back to Sapporo, please stop by Cross Hotel Sapporo. We sincerely hope to see you again.

10/10 Excellent

Stery

Stayed 7 nights in May 2023
Response from クロスホテル札幌 on May 24, 2023
Thank you very much for choosing Cross Hotel Sapporo. We are very pleased to receive a perfect score from you. We hope you had a pleasant stay with us during your stay. If you have a chance to come back to Sapporo, please stop by Cross Hotel Sapporo. We sincerely hope to see you again.

8/10 Good

Daiki

Stayed 1 night in May 2023
Response from クロスホテル札幌 on May 24, 2023
この度はクロスホテル札幌にご宿泊いただきまして誠にありがとうございます。ご滞在中、快適にお過ごしいただけておりましたら幸いでございます。これからもみなさまのご期待を上回るサービスのご提供を目指し日々精進してまいりますので、機会がございましたら是非、また当ホテルに足をお運びくださいませ。改めまして、この度はお忙しい中ご投稿いただきありがとうございました。

8/10 Good

SEAH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hotel staff, clean room & convenient location.
Stayed 1 night in May 2023
Response from クロスホテル札幌 on May 24, 2023
Thank you very much for staying at Cross Hotel Sapporo. We truly appreciate your kind words regarding the staff's service and the guest rooms. We are delighted to hear that you had a comfortable stay. We will continue to strive for improvement in our services to provide unique experiences that can only be found at Cross Hotel Sapporo. We look forward to welcoming you again in the future.

6/10 Okay

Yee Ting Euphemia

Stayed 9 nights in Apr 2023
Response from クロスホテル札幌 on May 24, 2023
Thank you for your feedback. We will make an effort to provide you more satisfied stay.We look forward to your next stay with us.