Ratings based on 619 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jan 15, 2017 on Hotels
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
5 out of 5
by Lay Pheng

Great in every way

Posted Jan 3, 2017 on Hotels
It's connected to train station via shopping mall, this helps when it's really cold in the winter. Hotel doors to mall open at 10am. Mall has lots of things to buy & lots of food. Will stay again if in otaru area
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
by KWUN FAI

Posted Jan 3, 2017 on Hotels
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.
3 out of 5
by A verified traveler

Good location.

Posted Dec 19, 2016
Good location. There is an AEON Mall just next door connected through an inside passage way. But access is blocked in the morning and only opened from 10am, even though AEON Mall opens at 9am. To access to the Mall before 10am, need to come out from the hotel, into the snow, and make entrance at another end.
Comment from Hotel Management
Dec 21, 2016 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru. Our hotel is connected to the largest shopping mole in Otaru therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
by A verified traveler

Posted Dec 11, 2016 on Hotels
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you very much for staying at Grand Park Otaru. We truly look forward to welcoming you again when you come back to Otaru next time.
5 out of 5
by A verified traveler

Posted Dec 10, 2016 on Hotels
A good hotel to stay.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

Within shopping mall

Posted Dec 3, 2016
Near to train station which makes travelling to other places very convenient.
Comment from Hotel Management
Dec 6, 2016 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
5 out of 5
by A verified traveler

My stay at Grand Park Otaru

Posted Nov 28, 2016 on Hotels
Hotel is not too far drive from town and is conveniently located. Room looks new, is spacious and well equipped. The hotel tied up with a fitness club for use of the spa but this is located at the shopping centre next to the hotel. I did not visit that as I find it a bit inconvenient. The shopping centre is rather quiet but can have a leisurely stroll and pick up some supermarket items or have a meal. Plenty of parking at the basement of the hotel and those who drive should look out for it. Entrance is via the dropoff at the hotel down the ramp. The hotel charged a flat rate of 1000yen for parking (you need to exchange your parking ticket at the front desk for another ticket and you can make multiple entries/exits). There is also a huge multi storey carpark at the shopping centre.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments. All the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
5 out of 5
by A verified traveler

Great Hotel

Posted Nov 4, 2016 on Hotels
Hotel is located at quite a distance from the main city center. It is link to another building with eatery shops, though not many and Aeon supermarket. The hotel in generally is clean, pleasant, rooms are comfortable and nice ocean view from my room looking into the marina. Parking is in the hotel basement car park and they charge 1000 Yen for overnight parking.
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We truly look forward to welcoming you again when you come back to Otaru next time.