Ratings based on 639 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent Hotel that exceeds expectations

Posted May 14, 2017
Pros: Very spacious room. Staff has good english.
Cons: Amenities such as shampoo and soap can be better in quality.
Location: Location is a little far from attractions but alright if you have a car. Otaru canal, Letao, Music Box Museum are must sees.
Very grand looking hotel that has a very spacious room. Staff has good English.
Comment from Hotel Management
May 16, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you hand an enjoyable stay with us. We look forward to welcoming you again soon in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Otaru

Very grand hotel

Posted May 11, 2017
The hotel is grand with very nice lobby and staffs. They were very welcoming and helpful. The room was spacious and clean. We had a comfortable stay.
Comment from Hotel Management
May 14, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We look forward to welcoming you again soon in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice hotel in Jeon shopping

Posted May 3, 2017
Fantastic stay, just a long walk to tourist spots.
Comment from Hotel Management
May 7, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice view, big rooms

Posted May 1, 2017
Room is big and clean. Modernize design Took the ocean view room and it was great. Hotel staff are friendly, speaks good English. Parking 1,000yen / night- reasonable price.
Comment from Hotel Management
May 4, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
Recommended
for Families
by A verified traveler from HKSAR

Nice, clean and comfort.

Posted Apr 27, 2017
Good, excellent breakfast, many choices for food, nice view.
Comment from Hotel Management
Apr 29, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good hotel with many comforts of big chains

Posted Apr 23, 2017
The hotel had a good price-to-benefit ratio, with very solid, decent hotel facilities. The hotel was clean, though slightly dated, but offered good service and attention to customer satisfaction. Considering that this is not Tokyo, the staff were reasonably proficient in English and many of the materials in the hotel room were likewise in English!
Comment from Hotel Management
Apr 25, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel connected to train station.

Posted Apr 14, 2017
Nice hotel with spacious rooms (in Japan standard). The hotel is connected to one of the train stations of Otaru via an indoor pathway. It is a pity that the indoor pathwway is closed from late evening to late morning so we need to walk outside in the cold for ~5 to 10 mins with our baggages to reach the hotel. The rest is fine and good breakfast with plenty of choices.
Comment from Hotel Management
Apr 16, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Hotel next to a huge mall

Posted Apr 12, 2017
Pros: Next to a huge mall
Cons: Parking could be made free for hotel guests.
Location: Not in city centre, next to a huge mall
Relatively decent hotel which was quite spacious. Good thing was that it was next to a huge mall despite not being in the city centre. The mall had almost everything except the sights. Good if you want to go there to shop.
Comment from Hotel Management
Apr 15, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from SG

Hotel near train station & within a shopping mall

Posted Mar 22, 2017
Complimentary shuttle bus service to Kiroro Resort from train station is the main reason for staying at Grand Park Otaru
Comment from Hotel Management
Mar 24, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from sibgapore

Very near otaru canal

Posted Mar 21, 2017
Very nice hotel. Big and roomy. Sea view is great. Friendly front desk
Comment from Hotel Management
Mar 24, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.