Front of property - evening/night

Reviews of Hotel Keihan Sapporo

3 out of 5
Hotel Keihan Sapporo
6-1-9 Kita-6-jyo-nisi kita-ku, Sapporo, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 366 out of 879 reviews" "
Rating 8 - Good. 402 out of 879 reviews" "
Rating 6 - Okay. 91 out of 879 reviews" "
Rating 4 - Poor. 15 out of 879 reviews" "
Rating 2 - Terrible. 5 out of 879 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

PAK KI

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Will come back again
Stayed 5 nights in Jan 2024
Response from Hotel Keihan Sapporo Suzuki on Jan 27, 2024
Thank you for staying at Hotel Keihan Sapporo this time.I am relieved to hear that you were satisfied with your stay.We hope that you will choose our hotel when you visit us again.Thank you very much for posting your review while you are busy.

8/10 Good

Lip Kian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except it takes a bit of walking (~8 mins) to the nearest train station entrance. The pathway to the station could be challenging during winter time as the pathway was covered with ice. The room was clean the staff was extremely friendly and helpful !!!
Stayed 4 nights in Dec 2023
Response from Hotel Keihan Sapporo Suzuki on Jan 9, 2024
Thank you for staying at Hotel Keihan Sapporo this time.I am relieved to hear that you were satisfied with your stay.We hope that you will choose our hotel when you visit us again.Thank you very much for posting your review while you are busy.Hotel Keihan Sapporo Suzuki

6/10 Okay

Henry

Traveled with partner
Liked: Staff & service
Room smelled like asphalt and it was loud because of train
Stayed 1 night in Dec 2023
Response from Hotel Keihan Sapporo Akiyama on Dec 22, 2023
Thank you for using our hotel.Our hotel is located facing the railroad tracks, so the sound of trains never disappears.As a precaution, earplugs are available on the first floor.I hope you understand.Thank you for letting us know about the smell in your room.We will check the cause and make improvements.Thank you for taking the time out of your busy schedule to post your review.

8/10 Good

Ong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 2 nights in Dec 2023
Response from Hotel Keihan Sapporo Suzuki on Dec 25, 2023
Thank you for staying at Hotel Keihan Sapporo this time.I am relieved to hear that you were satisfied with your stay.We hope that you will choose our hotel when you visit us again.Thank you very much for posting your review while you are busy.

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023
Response from Hotel Keihan Sapporo Akiyama on Oct 18, 2023
Thank you for using our hotel.We are very happy to receive your compliments towards our staff.We look forward to seeing you again.

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from Hotel Keihan Sapporo Akiyama on Oct 18, 2023
Thank you for using our hotel.I am relieved that you were satisfied with the location.We look forward to seeing you again.

10/10 Excellent

Reiko

Stayed 1 night in Oct 2023
Response from ホテル京阪札幌 秋山 on Oct 18, 2023
この度はホテル京阪札幌にご宿泊いただきまして、誠にありがとうございます。満点の評価をいただくことができ、嬉しく思います。また札幌にご宿泊の際は当ホテルをお選びいただけますと幸いでございます。スタッフ一同心よりお待ち申し上げております。

8/10 Good

Kevin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good and comfortable. First day we arrived, Google map detoured us around the block, but later we found out there is a shortcut walkway with rubber mats (for the luggage) to Sapporo JR. Overall good stay.
Response from HOTEL KEIHAN SAPPORO Tajima on Oct 2, 2023
Thank you very much for staying at Hotel Keihan Sapporo. I'm glad you enjoyed your stay.When you come to Sapporo again, please come to Hotel Keihan Sapporo.We look forward to seeing you again.

10/10 Excellent

Yiwei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast!
Brekkie was really nice. Much nicer than toyoko inn's brekkie offering.
Stayed 1 night in Aug 2023
Response from HOTELKEIHANSAPPORO Tajima on Sep 1, 2023
Thank you for staying at Hotel Keihan Sapporo.I am glad that you enjoyed the breakfast.We will continue to do our best to provide even better products.We look forward to seeing you again.thank you very much.

8/10 Good

Ren, Gilbert

Liked: Cleanliness, staff & service
Hotel was clean but walls scratched from luggage. Convenient to JR rail station and shopping center. Good value for price.
Stayed 1 night in Jul 2023
Response from Hotel Keihan Sapporo Akiyama on Aug 1, 2023
Thank you for using Hotel Keihan Sapporo this time.I am very sorry about your room.However, I was relieved to hear that it was convenient.We hope that you will choose our hotel when you stay in Sapporo.We look forward to seeing you again.

8/10 Good

Julia

Traveled with family
Liked: Cleanliness
Good quality convenient hotel
We booked rooms at this hotel primarily for the location - its proximity to Sapporo Station, as well as rental car return. In that aspect, it did not disappoint. In addition, the staff helped by providing instructions about how to access the station, which is affected by ongoing construction. Overall, the staff were very helpful throughout: check-in was a breeze; the cleaning staff were responsive, the wait staff at breakfast were kind. One cautionary comment, however. The rooms are very small relative to the number of beds packed into them. We reserved two rooms for three guests. We ended up with a total of five twin beds, two of which took up space that could have been put to better use. The limited space remaining is occupied by a large desk and chairs. If you need space, say to put your luggage or to access the closets, I recommend that you upgrade to larger rooms. However, overall we found the hotel very comfortable and convenient. And I recommend it to other travelers passing through Sapporo.
Stayed 2 nights in Jul 2023
Response from ホテル京阪札幌 営業課 堀部 on Jul 11, 2023
Thank you for staying at Hotel Keihan Sapporo this time.We are grateful to receive many compliments not only on the rooms, but also on the service of our staff.Among them, regarding the room, I am sorry to receive accurate advice.I will use it for hotel management in the future.We hope that you will choose our hotel when you come to Sapporo.We are looking forward to seeing you from all the staff.Horibe

8/10 Good

Kenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We stayed for 2 nights. Booked a 3 bedder. We are used to the cramp space. It was a comfortable stay and we enjoyed the onsen facility. It is near the south exit of the underground mall or the JR train station.
Stayed 2 nights in Jun 2023
Response from Hotel Keihan Sapporo Suzuki on Jun 22, 2023
Thank you for staying at Hotel Keihan Sapporo this time.I am relieved to hear that you were satisfied with your stay.We look forward to seeing you again.Thank you.

10/10 Excellent

Pei Qi

Stayed 6 nights in May 2023
Response from ホテル京阪札幌 営業課 鈴木 on Jun 22, 2023
この度はホテル京阪札幌にご宿泊いただきまして誠にありがとうございます。またのご来館お待ち申し上げております。

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable. Will stay again
Stayed 1 night in May 2023
Response from HOTELKEIHANSAPPORO Nakamura on May 14, 2023
thank you.We hope to see you again.

10/10 Excellent

wen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I expected! Comfy room with cosy breakfast. A bit hard to find the hotel in the snow though.
Stayed 2 nights in Feb 2023
Response from Hotel Keihan Sapporo Akiyama. on Mar 9, 2023
Thank you for using Hotel Keihan Sapporo this time.I am relieved to hear that you had a comfortable stay.Thank you for giving us the highest rating.We would appreciate it if you could use our hotel when you stay in Sapporo.We are looking forward to seeing you from all the staff.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay.
Very nice hotel walking distance from the JR station. Onsen on site and breakfast buffet very well appointed. Large rooms for Japan stantdards. Overall an exceptional stay.
Stayed 3 nights in Feb 2023
Response from Hotel Keihan Sapporo Suzuki on Feb 25, 2023
Thank you for staying at Hotel Keihan Sapporo this time.We are delighted to receive your kind words of appreciation.We hope that you will choose our hotel when you come to Sapporo.Thank you very much for posting your review while you are busy.Hotel Keihan Sapporo Suzuki

8/10 Good

Ploykwan

8/10 Good

Yi-Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2022

6/10 Okay

Hideomi

not so good
Stayed 1 night in Oct 2022
Response from ホテル京阪札幌 営業課 堀部 on Oct 26, 2022
Hideomi様この度は、ホテル京阪札幌にご宿泊いただきまして誠にありがとうございます。次こそはお気に入りいただけるようスタッフ一度尽力致します。貴重なお時間を割いてのご投稿有難うございました。

10/10 Excellent

Kensho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the station and staff are very kind and polite.
Stayed 1 night in Sep 2022
Response from Hotel Keihan Sapporo. Akiyama. on Sep 19, 2022
Thank you.Also, when you stay in Sapporo, please use Hotel Keihan Sapporo.All the staff are waiting for you.

8/10 Good

May Pearl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2022
Response from ホテル京阪札幌 営業課 秋山 on Aug 24, 2022
この度は数あるホテルの中からホテル京阪札幌をお選びいただきまして、誠にありがとうございます。ご滞在中ご不便なくお過ごしいただけたこと、安心しております。また札幌にご宿泊の際は当ホテルをお選びいただけますと幸いでございます。スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from ホテル京阪札幌 営業課 中村 on Sep 11, 2021
この度はホテル京阪札幌にご宿泊頂き誠にありがとうございました。 お客様のまたのお越しを心よりお待ちしております。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking fee was imposed on arrival
Stayed 1 night in Aug 2021
Response from Hotel Keihan Sapporo Akiyama on Aug 18, 2021
Thank you for staying at Hotel Keihan Sapporo. The hotel charges a parking fee of 1500 yen. Payment is required upon arrival. Thank you for posting a review while you are busy. looking forward to seeing you coming again.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They use self check in through a computer. It made using English much nicer.
Stayed 1 night in Mar 2021
Response from Hotel Keihan Sapporo AKIYAMA on Apr 2, 2021
Thank you for using Hotel Keihan Sapporo. Thank you for your good evaluation. When you come to Sapporo, please stay at Hotel Keihan Sapporo.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from ホテル京阪札幌 野村 on Mar 21, 2020
この度はホテル京阪札幌をご利用いただきましてありがとうございます。 お客様のまたのお越しをお待ちしております。

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location at reasonable cost. Found the shortcut to the station and all the food stops on the way.
Stayed 3 nights in Mar 2020
Response from Hotel Keihan Sapporo on Mar 9, 2020
Thank you for choosing at Hotel Keihan Sapporo,and thanks your valusble feedback. We hope to meet you again. Best regards, Hotel Keihan Sapporo

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from ホテル京阪札幌 野村 on Mar 1, 2020
この度はホテル京阪札幌をご利用いただきありがとうございます。 お客様のまたのお越しをお待ちしております。

10/10 Excellent

Matthias

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from ホテル京阪札幌 野村 on Feb 26, 2020
この度はホテル京阪札幌にご宿泊いただきありがとうございます。お客様のまたのお越しをお待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location.
Stayed 1 night in Feb 2020
Response from Hotel Keihan Sapporo Nomura on Feb 21, 2020
Thank you for choosing Hotel Keihan Sapporo. We hope to meet you again.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice and helpful. Location is good enough but a little bit noise of JR railway.
Stayed 2 nights in Jan 2020
Response from Hotel Keihan Sapporo Nomura on Feb 7, 2020
Thank you for choosing Hotel Keihan Sapporo. We hope to meet you again, Best regards

8/10 Good

WAI SHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from ホテル京阪札幌 on Feb 5, 2020
この度はホテル京阪札幌にご宿泊いただきまして誠にありがとうございます。 お客様のまたのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
We like the onsen, breakfast and free use of washing machine a.d dryer
Stayed 1 night in Jan 2020
Response from Hotel Keihan Sapporo on Feb 3, 2020
Thank you for staying at Hotel Keihan Sapporo. We look forward to see you again. Best regards,

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from ホテル京阪札幌 on Feb 5, 2020
この度はホテル京阪札幌にご宿泊いただきまして誠にありがとうございます。 お客様のまたのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value hotel
Great budget/value hotel. It had all the amenities including common bath area. The mini and comfort twin bed rooms were small but enough for a two people and 3 suitcases.
Stayed 2 nights in Jan 2020
Response from Hotel Keihan Sapporo Reservations Suzuki on Jan 29, 2020
Thank you for such positive feedback! We will be looking forward to see you again. Hotel Keihan Sapporo Reservations Suzuki

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Hotel Keihan Sapporo Reservations Suzuki on Jan 29, 2020
Thank you for your feedback! We will be looking forward to your next stay. Hotel Keihan Sapporo Reservations Suzuki

8/10 Good

RUCHA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from ホテル京阪札幌 on Jan 28, 2020
この度はホテル京阪札幌にご宿泊いただきましてありがとうございます。 また機会がございましたら是非当館のご利用をお待ちしております。 ホテル京阪札幌

10/10 Excellent

POON, HONG KONG

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to the rail station, helpful staff, good breakfast.
Stayed 1 night in Jan 2020
Response from Hotel Keihan Sapporo on Jan 20, 2020
Thank you for staying Hotel Keihan Sapporo,and thanks your valuable feedback. We hope to meet you again, Best regards,

8/10 Good

Wong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was fabulous
A few minutes walk to JR station. Good choice for those rushing to CTS airport in early morning. Front desk staff was very helpful. Will stay again for next visit to Hokkaido 👍
Stayed 1 night in Jan 2020
Response from Hotel Keihan Sapporo on Jan 10, 2020
Thank you for choosing Hotel Keihan Sapporo,and thanks your valuable feedback. We hope to meet you again. Best regards,

10/10 Excellent

Per

Liked: Cleanliness, staff & service, room comfort
Friendly and helpful staff.
Stayed 2 nights in Jan 2020
Response from Hotel Keihan Sapporo on Jan 10, 2020
Thank you for choosing Hotel Keihan Sapporo,and thanks your valuable feedback. We hope to meet you again. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Located near main train station with lots of shopping and food stores
Stayed 2 nights in Jan 2020
Response from Hotel Keihan Sapporo on Jan 6, 2020
Thank you for choosing Hotel Keihan Sapporo,and thanks your valuable feedback. We look forward to seeing you again.

8/10 Good

Lily, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room a bit small, but ok for just overnight stay. near Kushiro Jr station and bus interchange
Stayed 2 nights in Dec 2019
Response from Hotel Keihan Sapporo on Jan 6, 2020
Thank you for choosing Hotel Keihan Sapporo,and thanks your valuable feedback. We look forward to seeing you again.

8/10 Good

Verified traveler

Stayed 7 nights in Dec 2019
Response from ホテル京阪札幌 on Dec 31, 2019
この度はホテル京阪札幌をご利用いただきありがとうございます。 お客様のまたのお越しをお待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Friendly staff, clean room and comfortable bed. Good location, short distance from the train station and shopping area. A lot of dining options.
Stayed 2 nights in Dec 2019
Response from Hotel Keihan Sapporo Suzuki on Dec 26, 2019
Thank you for your positive feedback! We will be looking forward to seeing you soon. Hotel Keihan Sapporo Suzuki

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to jr station, only walk one block, has many shops around
Stayed 1 night in Dec 2019
Response from Hotel Keihan Sapporo on Dec 24, 2019
Thank you for choosing Hotel Keihan Sapporo. We look forward to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from ホテル京阪札幌 営業課 鈴木 on Dec 11, 2019
ホテル京阪札幌をご利用頂きまして誠にありがとうございます。 またのご来館お待ちしております。 ホテル京阪札幌 営業課 鈴木

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, 5 mins walk from Sapporo JR station. Clean and tidy, environmentally friendly. Remember to pick up the amenities next to Front Desk before you go to your room.
Stayed 1 night in Nov 2019
Response from Hotel Keihan Sapporo on Dec 1, 2019
Thank you for your valuable feedback. We hope to meet you again.

8/10 Good

HansRhodiner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
• Clean • Close to Sapporo Station • Good Size vs Price rationell • Good Big Bath
Stayed 3 nights in Nov 2019
Response from Hotel Keihan Sapporo on Nov 27, 2019
Thank you for choosing Hotel Keihan Sapporo. We look forward to seeing you soon, Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, very near to JR Sapporo station. Some rooms are facing the train track, people sensitive to vibration and sound may not like it, but acceptable for me as sound is very negligible.
Stayed 1 night in Nov 2019
Response from Hotel Keihan Sapporo on Nov 27, 2019
Thank you for staying Hotel Keihan Sapporo. We hope to see you soon. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: 1) Great service. Even though the front desk staff spoke little English, they were always very willing to help us with any queries. There was one day when they even anticipated our needs when it started to rain and offered us to use their umbrellas. 2) Cleanliness. Housekeeping didn’t disappoint us and we always came back to a clean hotel.
Stayed 5 nights in Oct 2019
Response from Hotel Keihan Sapporo on Nov 11, 2019
Thank you for your valuable feedback. We will strive to improve our service. We hope to see you again.

10/10 Excellent

REIKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value.
Only 5 min walk from Sapporo station. Very convenient for sightseeing. Spacious enough for even 3 of us. Clean large hot spring open late and early hours. Kind and friendly staff. Definitely recommend.
Stayed 2 nights in Oct 2019
Response from Hotel Keihan Sapporo on Nov 11, 2019
Thank you for your valuable feedback. We will strive to improve our service. We hope to see you again.