Ratings based on 1,314 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Monterrey Review

Posted Nov 25, 2017
This hotel has old world charm. Everything was clean and comfortable. The location is perfect, as it is only a few minutes walk to Sapporo Station. I would highly recommend this hotel if you're able to get it at a discount.
Comment from Hotel Management
Nov 26, 2017 by Front staff, Hotel Management
Thank you very much for staying at Hotel Monterey Sapporo. We would like to you thank you for reviewing us and we appreciate your feedback. We look forward to patronage again and we will be delighted to be at your service again.
3 out of 5
by SEWOOK

Posted Sep 5, 2017 on Hotels
not Bad.
3 out of 5
by A verified traveler from Vancouver

GOOD LOCATION POOR HOTEL

Posted Aug 31, 2017
Pros: Location
Cons: Total and complete renovation.
Location: Nothing in Sapporo except the beer garden!
Location is excellent, close to JR station and other places of interest. However, the hotel is really really old, neglected and is not really a place I will use in future. Dark, old carpets, tiny rooms. I think it should be used as an "antique Building"
Comment from Hotel Management
Oct 14, 2017 by Front Desk Sato, Hotel Management
Thank you for staying in Hotel Monterey Sapporo. We are very sorry that we can not be satisfied. We will try to improve customer service more. Thank you for your feed back. Kind Regards,
5 out of 5
by A verified traveler

Outstanding Staff

Posted Aug 13, 2017 on Hotels
The staff was exceptionally helpful as they took the initiative to help me locate a suitcase that wasn't delivered to the hotel as scheduled.
Comment from Hotel Management
Aug 29, 2017
Thank you very much for staying in Hotel Monterey Sapporo. We are glad to hear that you feel happy about our staff support. We will try to improve stuff skill more to give better support to all customer. If you have another chance to stay with us, we are looking forward to seeing you next time. Thank you for your feedback. Kind Regards,
5 out of 5
by Yumiko

Great stay ! Recommendable for everyone .

Posted Aug 13, 2017 on Hotels
Very cosy , clean and Yumi breakfast .
Comment from Hotel Management
Aug 21, 2017
Thank you for staying in Hotel Monterey Sapporo. We are glad to hear that you have enjoyed staying with us. If you have next chance to come here, we are looking forward to seeing you again. Thank you for your feedback. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Traditional and pleasing hotel and room.

Posted Jul 25, 2017 on Orbitz
Pros: The staff was exceedingly polite.
Location: The Sapporo Tower and JR Station are only a 15 minute walk away. It's centrally located.
Check in was easy and the staff was polite and courteous. Parking is $1500 in the building. The room was adorned in a early 20th century decor and building is really pretty.
Comment from Hotel Management
Aug 16, 2017 by Front Desk Sato, Hotel Management
Thank you for staying in Hotel Monterey Sapporo. We are glad to hear that you have enjoyed staying with us. This hotel has been built looks like 18th century British style. The location is close to JR Sapporo station so it's easy to access. We are looking forward to seeing you next chance. Thank you for your feedback. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent room. Bigger than most in Sapporo.

Posted Jul 14, 2017
Excellent stay! Loved the room. Spacious with two toilets and a powder room! Though, old carpet odour was permeating the hall and it was overwhelming!! But again, thoroughly enjoyed the stay
Comment from Hotel Management
Aug 9, 2017 by Front Desk Sato, Hotel Management
Thank you for staying in Hotel Monterey Sapporo. This hotel is bit old, so some part has been damaged. We'll try to fix it little by little. The deluxe twin room has two toilets, so if you have a next chance to stay with us, please book that type of room again. Thank you for your feedback. Kind Regards,
2 out of 5
by A verified traveler from CA

Location is good

Posted Jul 4, 2017
Hotel itself is very outdated; room decoration is creepy. However, location is perfect for shopping, transportation and restaurants.
Comment from Hotel Management
Aug 8, 2017 by Front Desk Sato, Hotel Management
Thank you for staying in Hotel Monterey Sapporo. This hotel has been built looks like 18th century British style. So many guest enjoy this decoration. Thank you for your feedback. Kind Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Very convenient location. However, we did not have time to go shopping around this area.
Comment from Hotel Management
Aug 7, 2017 by Front Desk Sato, Hotel Management
Thank you for staying in Hotel Monterey Sapporo. Our hotel close to JR Sapporo station and accessible to any shopping area. If you have next chance to come to Sapporo, we recommend to stay here longer. Thank you for your feedbak. Warm Regards,
3 out of 5
by Irene

This traveler left a rating score only Posted Jul 3, 2017 on Hotels