Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

모던과 전통이 조화를 이룬 호텔

Posted Feb 1, 2016
다 좋았지만 안젛은 점을 꼽으라면 방음이 전혀 안되서 옆방에 애기가 있는 가족이 묵었는데 방안에서 뛰어다니고 소리지르는게 너무 생생하여 결국 방 바꿔달라고 함 한국인 직원이 퇴근하면 영어가 거의 안되는 일본 직원만 남는데 손짓발짓으로 방 바꿔 달란 말은 용케 알아듣고 한단계 업그레이드해서 바로 바꿔줌 근데 그 방은 난방온도가 26도로 고정되어 있는데 방이 음청 쌀쌀했음. 그러나 난방 온도가 올라가지 않아 원치않게 욕실에서 반신욕 하고 겨우 잠 들었음. 오타루 역까지 송영서비스는 9시? 10시? 부터 시작이라 아침 비행기였던 우리는 이용하지 못하고 택시타고 갔음
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Relaxing Japanese style resort

Posted Jan 13, 2016
Pros: facilities are modern onsen of high quality food was excellent service was excellent
Location: It is isolated in a city but is a close drive away from main tourist town Otaru and is near to Sapporo
Its located a few train stops or around a 30 min drive away from Sapporo via the highway but its in its own world. The resort facilities are modern, great service all round Onsen was of excellent quality and all meals (which are included in the price) are a great sample of traditional Japanese meals. Recommended as a great breather when travelling to Hokkaio and Sapporo in particular.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great service , great onsen

Posted Nov 6, 2015 on Hotels
All attendants were very helpful and sweet. It's the best getaway spot for a retreat. We had a great stay and will definitely come back.
5 out of 5
Recommended
for Getaway With Friends
by HOYUN

This traveler left a rating score only Posted Oct 11, 2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

對酒店非常滿意,對HOTEL.COM感到非常不滿意.

Posted Sep 28, 2015 on Hotels
酒店設計獨特,氣氛良好,床鋪很舒適,房間設備精美。晚餐和早餐非常美味,而且酒精和非酒精飲品任飲,感覺良好. 但用了MASTERCARD預訂,收了1%手續費,預訂時入了一個人,曾致電HOTEL.COM客服人員,他叫我要取消原先訂單再訂.但後來收到月結單,取消訂房並沒有退回1%手續費,變相前後俾了2%手續費.在HOTEL.COM網站留下意見又沒有人回覆.對於HOTEL.COM服務感到非常不滿。
5 out of 5
Recommended
for Couples
by jinhaeng from 서울

Posted Sep 11, 2015 on Hotels
최고의 서비스, 모든걸 잊고 편안하게 지낼수 있는 환경이 너무 좋았어요
5 out of 5
Recommended
for Families
by Yee Ning

This traveler left a rating score only Posted Aug 12, 2015 on Hotels
3 out of 5
Recommended
for Families
by KEIKO from 札幌

顔の見えないサービス

Posted Jun 5, 2015 on Hotels
13年ぶりでしたので、懐かしい感じも有りましたが、相変わらずでも有りました。 オールインクルーシブの良さが、徹底していないし、泊まり客も上手く使っていないと思いました。夕食はまだしも、朝食は研究して欲しいと思いました。
4 out of 5
Recommended
for Families
by pei-yu from 台灣

飯店

Posted Mar 23, 2015 on Hotels
榻榻米的房間很吵,一直有水管流水聲。除此之外,都很棒。
5 out of 5
Recommended
for Everyone
by A verified traveler

최고!!

Posted Feb 8, 2015
Pros: 한국인 가이드 분이 계셨고 료칸 저녘 식사시 서비스가 너무 좋았습니다!!!
Cons: 최고의 료칸!
Location: 료칸으로 충분!
오타루 삿포로 노보리벳츠 를 여행하며 오타루 쿠라무레를 처음 숙소였는데 너무 좋았습니다. 훗카이도에서 제일 한국인이 여행하기 편했던 거 같아요.