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Reviews of Sapporo Excel Hotel Tokyu

4 out of 5
Sapporo Excel Hotel Tokyu
5-420, Nishi, Minami 8 Jo, Chuo-ku, Sapporo, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 458 out of 1009 reviews" "
Rating 8 - Good. 439 out of 1009 reviews" "
Rating 6 - Okay. 83 out of 1009 reviews" "
Rating 4 - Poor. 22 out of 1009 reviews" "
Rating 2 - Terrible. 7 out of 1009 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Takeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hayden

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I could have asked for, affordable central Sapporo accomodation.
Stayed 2 nights in Feb 2024

10/10 Excellent

Victor

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location for our family of four - we took the train from Sapporo airport and walked with our luggage to this hotel. Do- able even though it’s the snowy conditions. Opt for the breakfast buffet because it is delicious and has a lot of Western and Japanese foods to choose from. Easy to walk to the main drag of restaurants and shops. Comfy beds for the four (2 teenagers) of us in one large room, which is not easy to find in Japan. We had to have two separate hotel rooms in Tokyo.
Stayed 1 night in Jan 2024

8/10 Good

JINSUNG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, but a little bit far from downtown.

8/10 Good

EUNJU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally it was good experience, little disappoint from the hotel to ask for extra money to extend the checkout in 1 hours although they were not fully booked. Rather than that it is in a good condition and was convenient.
Stayed 2 nights in Oct 2023

10/10 Excellent

LIM

Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, great breakfast,
This is a great place to stay. Staff are friendly, breakfast is fantastic. Rooms are comfortable and location is convenient.
Stayed 4 nights in Jun 2023

6/10 Okay

David

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pods do not have AC, and the ventilation fan is not enough to keep the pod from being very hot and very stuffy. If there was an ac unit with a vent in each pod, or even just a better fan system, this would be absolutely wonderful, but I woke up everymorning poorly rested and sweating.
Stayed 9 nights in May 2023

4/10 Poor

jeorge

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Handling our number card in impolite way.
Stayed 2 nights in May 2023

8/10 Good

Eng Khern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect.
Stayed 3 nights in Apr 2023

10/10 Excellent

YEUNWOOK

Stayed 3 nights in Feb 2023

8/10 Good

MELODY JOYCE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to susukino ice festival
Stayed 1 night in Feb 2023

8/10 Good

Pandey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Microwave should have given in each rooms as there are not proper vegan options available for non Japanese people

8/10 Good

Abhijit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was little bit far from the station. The staffs are very polite and the rooms are also very clean. Overall we had very good experience
Stayed 1 night in Feb 2022

10/10 Excellent

Tomohiro

Stayed 1 night in Dec 2021

10/10 Excellent

megumi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Hotel is a little out of the main shopping area 15 minutes walk. Breakfast was poor never changed all the time i was there and with a number of coach parties staying there can get busy at times. Room size was good and a very large bathroom. Overall it was a good hotel worth the money.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was very nice, the rooms were modern and very clean. I would recommend highly
Stayed 1 night in Nov 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean and relaxing place to stay. recom.
Really quiet and clean hotel. 20 mins walking dist to centre. Good value for money. Right next to train station
Stayed 3 nights in Oct 2019

10/10 Excellent

Sandy, Cleveland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, very short walk to nakajima park and the touristy downtown area. Room was spacious, clean, and comfortable. Staff helped us book a table at a restaurant. We stayed here om the first and last day of our stay, and were very happy with it.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, spacious rooms. Professional staff (my 1yr old was screaming as we walked in amd no one batted an eye, for which I am very grateful), within very easy walking distance to a park and the touristy entertainment part of town. My only negative is the unexpected 1,500yen parking fee (I had assumed that with its own parking tower, it would be free parking for guests). But overall, extremely happy with our choice of hotel.
Stayed 1 night in Aug 2019

8/10 Good

DJ, Seoul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is super clean but little disappointed about the fact that it doesn't have a swimming pool. Other than the pool, it was such an enjoyable stay.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great summer stay
room is spacious
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staffs... Clean & spacious room!! :D
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

8/10 Good

YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here 6 days . Every thing is ok. Comfortable and safety, cleaning is ok. I LOVE IT.
Stayed 5 nights in Jan 2019

8/10 Good

J, Melbourne Australia,

Liked: Cleanliness, staff & service, room comfort
Very small room Very quiet though and great shower
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and enough bathroom space were so good. But Hotel staffs couldn't speak English at all.
Stayed 5 nights in Oct 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and roomy for a Japanese hotel room. Staff was nice, too.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to subway station.
The hotel is very comfortable and staff very kind.
Stayed 9 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋が広くてきれいでした。設備も使いやすく快適でした。12階ということもあって眺望良かったです。札幌駅まで送迎してくれるのも助かりました。
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel provide free shuttle bus to JR station in Sapporo and just five min. walking distance to nearby bus station to New Chitose Airport
Stayed 3 nights in Feb 2018

8/10 Good

SZE YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Simo, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Convenient location a short walk from Subway. Quiet and generous room with a view over city. Nice breakfast buffet was Western and Japanese.
Stayed 3 nights in Feb 2018

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018

10/10 Excellent

John, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, facilities and Great Staff
This hotel is one of the best in Sapporo. The Excel brand of Tokyu hotels have larger rooms compared to other Japanese hotels, the staff are very polite and professional. The breakfast that came wotht he room was great, almost anything you want from western to Japanese dishes. The hotel is 2 minute walk from Nakajima-Koen metro station on Namboku line which runs from the Sapporo station through Odori Koen and Susukino to the hotel area. So, it is very close to walking to all the restaurants lining up Susukino to the Odori Koen area yet away from the very busy side walks and noise of the street since hotel is in a back street
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
It was fine You need to have an option for a short review
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Room is smaller than expected. No ventilation, so gets uncomfortably hot after a shower. Just a so-so stay.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Clean , comfortable room,, Nice staff .
Stayed 1 night in Jan 2018

10/10 Excellent

David, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Sapporo
The rooms are above average in size compared to the hotels I've stayed in Japan. The staff were friendly and were able to conversate with my group in English. Parking is a rotatable lot manned by a person. You'll need to validate your parking ticket every time you leave and return to the hotel to avoid paying the hourly fee after paying the nightly fee. The room was clean and the usual amenities were there. They gave bottled waters everyday for the 2 nights I stayed.
Stayed 2 nights in Jan 2018

10/10 Excellent

ShiSuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

NOBUMURA, 姫路

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
動きやすいホテルでした
追加チャージを払って部屋をグレードアップしていただきました。気持ちよくすごすことができました。ありがとうございました。
Stayed 4 nights in Dec 2017