Done with this hotel
Posted Aug 8, 2016
This is (probably) the most beautiful hotel in Sarajevo on the great location.
However, couple of serious problems - unprofessional staff (I've been coming to this hotel for 11 years now, no one ever helped me with my bags or even offered the help), too soft beds, one terrible pillow per person, couple of shampoos (?!?) and no conditioner and lotion, very unprofessional staff in the breakfast area (no help at all, they don't even know how to greet you, they take your plates away without asking).
Check out - they never asked me how pleasant was my stay or anything like that. They never offered to call taxi, you have to ask them. Offering to take your bags to th garage? No way, of course!
I love this hotel, but I decided not to go anymore. Two new Mariots are on the great locations too, rooms are beautiful and staff is amassing. I hope that somebody from Hotel Europe will read my review and improve the service, what is going on there right now is shameful for this historic hotel!!!