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Reviews of Novotel Sarajevo Bristol

4 out of 5
Novotel Sarajevo Bristol
Fra Filipa Lastrica 2, Sarajevo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 245 reviews" "
Rating 8 - Good. 73 out of 245 reviews" "
Rating 6 - Okay. 18 out of 245 reviews" "
Rating 4 - Poor. 3 out of 245 reviews" "
Rating 2 - Terrible. 3 out of 245 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enis

Stayed 7 nights in Mar 2024

10/10 Excellent

Jovica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Adnan

Stayed 1 night in Feb 2024

6/10 Okay

Mark

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Alcohol free hotel
Hotel showing its age now. It's also a alcohol free in the hotel, so if you enjoy a beer or wine with your dinner find somewhere else to stay. Dinner menu is also very limited. I would not stay here again!
Stayed 1 night in Jan 2024

8/10 Good

Gunnar

Stayed 3 nights in Nov 2023

6/10 Okay

mirela

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated facility, very dark interior, limited restaurant menu.
Stayed 2 nights in Oct 2023

8/10 Good

Salaheddin

Stayed 1 night in Oct 2023

8/10 Good

Salaheddin

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Marcelo

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Hasan

Stayed 6 nights in Sep 2023

10/10 Excellent

Khalil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

abdul hussain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

abdul hussain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2023

8/10 Good

Brodie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Booked it as we didn’t want to be right in the city centre, but there is a very pleasant 20 minute walk into the city which we loved. Parking here is really easy, garage below the hotel for a good price. Only minor thing to note is the faint smell of smoke when walking through the corridor. Our room itself didn’t smell of smoke but parts of the hotel did. Something to be mindful of as a non-smoker! Enjoyed our stay though and would recommend staying here for Sarajevo

10/10 Excellent

Edi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing short stay
Always amazing experience in Novotel Bristol. Staff are so helpful and welcoming
Stayed 1 night in Aug 2023

2/10 Terrible

Naida

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Liked: Staff & service, amenities, property conditions & facilities
A really enjoyed six night stay at the hotel. The room was comfortable and clean. Breakfast was good with varied choice to suit all tastes. The staff were friendly and accommodating. They were quick to adddress mistakes over an airport transfer that did not appear and the request for a non smoking room which had not been met initially. The hotel is in a pleasant spot away from the hustle and bustle of the city. It is a nice walk into town and taxis are readily available and cheap. However, I was very happy with my stay and would definitely return on future visits to Sarajevo. Many thanks for a lovely stay.
Stayed 6 nights in Jul 2023

8/10 Good

Herve

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Frederick, Phoenix

Liked: Staff & service, property conditions & facilities
Very nice place!
Stayed 2 nights in Jul 2023

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Clean, comfortable, helpful staff, great breakfast
Stayed 2 nights in Jul 2023

10/10 Excellent

Milica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The location is a bit further from the main attractions (Old Town) but taxi service is inexpensive if you don’t mind transport.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sayd

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, good team, clean
Stayed 2 nights in Jun 2023

8/10 Good

abdul hussain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean hotel with great breakfast and polite, helpful staff. The bus and tram are only a short walk down the road. I would definitely stay there again.
Stayed 2 nights in Apr 2023
Response from Novotel team on May 12, 2023
Dear Guest,Thank You for Your kind words.Greetings from Sarajevo :)

10/10 Excellent

Zlatko

Stayed 1 night in Apr 2023

6/10 Okay

Joel, guttenberg

Stayed 3 nights in Oct 2022

10/10 Excellent

Yara

Stayed 2 nights in Sep 2022

10/10 Excellent

AMRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend Novotel Sarajevo Bristol hotel.
Stayed 2 nights in Aug 2022

8/10 Good

Ognjen, Kitchener

Liked: Cleanliness, staff & service, amenities
professional and courteous staff, good location and nice hotel but it starts to show aging!
Stayed 4 nights in Aug 2022

10/10 Excellent

Senada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Will recommend to everyone.
Stayed 1 night in Aug 2022

10/10 Excellent

salah, Abu Dhabi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, Fouad was excellent and great help with all our needs
Stayed 3 nights in Aug 2022

8/10 Good

Ronald, Thornlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel walkable to the city . Not access beside the river
Stayed 1 night in Aug 2022

8/10 Good

Damir

Stayed 3 nights in Aug 2022

10/10 Excellent

salah, Abu Dhabi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I came back to Novotel Bristol because of the very friendly staff and manager Mr. Fouad. Also very nice selection for breakfast.
Stayed 1 night in Aug 2022

10/10 Excellent

Kimberley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and pleasant staff who couldn't do enough for you. Most of the sights are about 40 minutes walk away or there's a tram stop a few minutes walk which is really easy to use and takes about 15 minutes. Very modern looking and the spa is lovely.
Stayed 1 night in Jul 2022

10/10 Excellent

Kimberley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jul 2022

8/10 Good

Kemal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a tough to beat location - I think it's better positioned than the hotels closer to Baščaršija. Breakfast buffet is excellent. Staff is responsive and professional. Only thing that surprised me is that I ended up in a smoking room - not something you'd expect would even exist in a 4 star hotel these days. They should make it clearer during the booking process that there are smoking rooms.
Stayed 4 nights in Jul 2022

10/10 Excellent

Suheyb

Stayed 1 night in Jul 2022

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent business hotel.
Stayed 1 night in Jun 2022

10/10 Excellent

Ezana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
My boyfriend and I had a great stay at Bristol. The in room hot tub was a great addition.
Stayed 1 night in Jul 2020

10/10 Excellent

maida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Great upgrade done by hotel. Amazing
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is, by far, the best in Sarajevo. Perfectly located in the heart of the city--close to both the Old Town & city center for those traveling for pleasure, as well as all the main administrative districts for those traveling for business--the staff is by far the friendliest I've experienced in any hotel in Sarajevo (note: even more so than its competitors, i.e. the pricier Swissotel and others, where the service makes the experience decidedly less than 5-star). The staff are friendly and more than willing to go out of their way to accommodate guests in any way they can, which really means a lot for people on a short business trip in particular! Furthermore, the hotel itself is beautiful--the lobby and the cafes in particular--, the food is delicious (try the Bey's soup in the restaurant and the "medena torta"/honey cake in the cafe), and the spa is well-equipped and the perfect size for some quick and quiet relaxation. Overall, an amazing hotel and my absolute favorite in Sarajevo!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

2/10 Terrible

Mufak

Business traveler
Disliked: Staff & service
I made reservations for four nights and paid fully for my stay. Urgent matter happened that delayed my travel to Sarajevo. I called hotel to confirm that I will be coming the next day. I was shocked to know that they cancelled all my reservation (4nights total) becoz I didn't show the first day. Of course there was no refund and I had to book in another hotel This is not right and I am very dissatisfied and disappointed with their service
Stayed 2 nights in Oct 2019

10/10 Excellent

JOSEF

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Un-Superior Room
The room so called Superior Room it's an illusion of the name, way too small , staff was friendly and helpful and the hotel is in good shape, and well located near restaurants ect.or you can choose eating at the hotel witch has a good restaurant
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had trouble using the phone in the room. Had to call to get he tv fixed, 3 times in 9 days. My friend left a message, the reception said "no message".
Stayed 10 nights in Jun 2019