Ratings based on 692 Verified Reviews

4.1 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Texas

Toilet was broken.

Posted Jul 26, 2017
Pros: Nothing
Cons: Staff, customer service, would be nice if they hired a good maintenance man.
Location: N/A
I booked two rooms for my family, they gave us rooms on two different floors, even though I booked this 2 weeks in advance. I requested a late checkout, but was immediately told, oh we dont do late checkouts. I was expecting at least an extra hour. Lobby looked like the carpet was 20 years old. Doors to bathroom dragged and did not close properly. Vents on Air Conditioner were broken out and missing, urinal cake was in the AC.
Comment from Hotel Management
Jul 28, 2017 by Ann F, Hotel Management
We sincerely apologize for disappointment concerning your stay. Seems we missed our marks all the way around. Please allow us another opportunity on your next visit to our area to provide you a great guest experience. Thank you for your constructive feedback and your business.
3 out of 5
by A verified traveler from minneapolis, MN

Not what I've grown to expect from Country Inn

Posted Jul 19, 2017
Whenever I travel I always try to stay at a Country Inn and Suites because I'm a MN guy and the company that owns them is Headquartered there. Here is what I will say about this hotel. Pros- 1. The hotel staff was awesome. 2. The lady running the breakfast was great. Cons- 1. We went and bought a few groceries that we ended up having to toss because the room fridge didn't work. 2. There were red marks all over the floor in the tub that washed out. 3. There was animal feces on the pool deck. I will say this is the first experience I have ever had like this with this chain and will stay there again but will be dropping a line to my contact at their corporate office.
Comment from Hotel Management
Jul 26, 2017 by Ann F, Hotel Management
Ryan I sincerely apologize for not meeting your expectations during your stay. Please allow us the opportunity to provide you a great guest experience. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great Sleep

Posted Jul 15, 2017
Pros: Breakfast was awesome, everyday a hot offering plus the usual
Fast and friendly check in and check out. Nice clean and comfortable rooms. Breakfast was amazing
Comment from Hotel Management
Jul 17, 2017 by Ann F, Hotel Management
Ali, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast staff, and rooms. . We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 13, 2017
Quick check in, staff was nice, very quiet, very close to stores and Resturant's.
Comment from Hotel Management
Jul 13, 2017 by Ann F, Hotel Management
Thank you for the great review. We are very proud we provided you a great guest experience. I enjoy the opportunity to reward our staff and property. We look forward to your next stay and again thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value. Clean and comfy enough.

Posted Jul 6, 2017
Great value. Not luxury but clean, comfy, exceptional staff and great cookies.
Comment from Hotel Management
Jul 6, 2017 by Annetta, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed being our guest Saraland Country Inns & Suites . We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Woke up to the smell of bacon 😍

Posted Jun 23, 2017
Wonderful stay at this hotel. Everyone on staff was warm, pleasant and outgoing. The night desk person baked us a fresh batch of cookies. The bed and pillows were very comfortable. Our room was clean, fresh and roomy. The chefs at breakfast were very accommodating and pleasant. The food was delicious and plentiful. I will definitely stay here again. Great job Country Inn & Suites!!
Comment from Hotel Management
Jun 23, 2017 by Annetta, Hotel Management
Mrs. Brown, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed being our guest, at Saraland Country Inns & Suites. I appreciate the opportunity to share with my staff they provided you a great guest experience. I sincerely thank you for both your business and feedback. We look forward to your next stay.
3 out of 5
by A verified traveler

Posted Jun 15, 2017
Walls of room and bathroom floors were dirty, which is indicative of dirty carpets. Breakfast was not that great either (burnt sausage and scary looking eggs). Beds were comfortable at least.
Comment from Hotel Management
Jun 16, 2017 by Annetta Fortin GM, Hotel Management
I appreciate your feedback and your business. I sincerely aploigise we didn't meet your expectations. Please allow us another chance when your back in the area to give you a great guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saraland AL

Very nice hotel with separate living and bedroom

Posted Jun 4, 2017
Outstanding and attentive breakfast staff. Certainly started our travel off on the right foot.
Comment from Hotel Management
Jun 7, 2017 by Annetta, Hotel Management
Thank you for the great review. the staff and I here at Saraland Country Inns & Suites, are thrilled we hit our marks in providing you a great guest experience. Thank you see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
It was great. Everyone was really nice and friendly. The hotel was fantastic.
Comment from Hotel Management
Jun 16, 2017 by Annetta Fortin GM, Hotel Management
Thank you for the great review. We look forward to you being our guest again at Saraland Country Inns & Suites.
5 out of 5
by Dominique

Posted May 21, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017
Thank you for the stars, and being our guest at Saraland Country Inns & Suites.