Ratings based on 87 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Best hotel choice near Lakewood Ranch, Florida

Posted Feb 15, 2017
I booked this hotel because it was about $100 cheaper than the closest competitors in/near Lakewood Ranch, FL. I am so glad I saved that $100, because the Best Western Plus had everything I need for a comfortable stay. I booked a King Suite and it was very roomy! The room was perfectly cleaned as well.
Comment from Hotel Management
Feb 15, 2017 by Brittany, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Hotel was very convenient to the area wE needed.

Posted Feb 11, 2017
The staff were courteous & friendly, we enjoyed our stay.
Comment from Hotel Management
Feb 15, 2017 by Brittany, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler from Tampa

Spend extra $ and Stay Somewhere Else

Posted Jan 19, 2017
Pros: Convenient to i75
Cons: Needs some attention to cleanliness and updates. Looks tired
Location: near i75
Late Friday night there weren't many hotels still with rooms. The staff was nice but the hotel really needs some updating and cleaning. Shower Curtain and bed skirts were completely wrinkled-never seen anything that bad. Things were pretty worn and the color of the paint was very dismal. Kinda just a sad experience. After reading the reviews we would not have chosen this hotel but booked prior to reading them. Didn't eat the breakfast since it had poor reviews. Ate at the nearby Cracker Barrel.
Comment from Hotel Management
Jan 27, 2017 by Brittany, Hotel Management
Thanks for staying with us. We are troubled to know that you did not enjoy your stay with us. We appreciate your feedback and we will strive to make a better impression next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

great convenient place to stay

Posted Dec 21, 2016
Pros: clean, quiet, good breakfast, coffee, internet works
Cons: longer breakfast hours (but was open 1/2 hour longer than listed
Location: beach, Sarasota, airport, Mixon Farms, Pirate City
the location was perfect for our needs, shopping, Mixon Farms for wedding, and inexpensive good places to eat
Comment from Hotel Management
Dec 21, 2016 by Brittany, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Nov 23, 2016
Pros: Spacious and clean rooms -- friendly staff and decent breakfast.
The hotel is up to date and modern with good friendly staff and the rooms are comfortable. The location is convenient an makes for easy access to Interstate and local amenities.
Comment from Hotel Management
Nov 29, 2016 by Harry, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler from Lady Lake, United States of America

Not worth it.

Posted Oct 25, 2016
Pros: The location was right off I-75, but that was about it.
Cons: We first arrived and met a woman at the front desk who seemed very confused. She told us only one room was available not two, and we explained that we had only reserved one. That seemed to baffle her a bit. She gave us one room number, so one of us decided to start unloading the luggage from the car. She then told us that the room was available. So we stopped with the luggage. Then, she tells us that she has another room, so we go back to the car to get the luggage again. Next, in the elevator, we noticed everytime it would pass floor #2, there would be a loud bang, and something would hit the floor from underneath. The state inspection sign in the elevator was expired for several months. Night 1 we noticed a large amount of small ants in the bathroom and all over the desk and nightstand. We were told maintenance would take care of it, but never did, so we had to keep getting rid of them for 3 nights. Breakfast was terrible. The hot choices were barely warm, with the sausage actually cold in the middle, and the pastries were still frozen. On night three we returned to find that our key cards no longer worked, and that housekeeping never made up our room that day. I will say that there was one employee that was very nice that night, and she did come up with fresh towels and straightened the beds a bit real quick.
Location: The location is not in the best of areas. Lots of sketchy characters roaming the parking lot and surrounding lots asking for money.
Comment from Hotel Management
Oct 30, 2016 by Liz, Hotel Management
Sorry to hear you were unhappy, we'll work hard to fix the issue you experienced. Thank you for letting us know.
2 out of 5
by A verified traveler from Ohio

Not a great experience

Posted Oct 1, 2016
Pros: Close to highway. The continental breakfast was very good.
Cons: Clean the pool. Purchase new memory foam mattress.
Hotel elevator was inoperable for 1 1/2 days. The steps were very steep and they had placed us on the 3rd floor. My husband and I have multiple health issues. With the elevator in operation that was ok. But with no elevator it was miserable. They did move us to a first floor room, but we had to go up and down stairs to move our items. The beds need upgraded. Very uncomfortable. The pool was very dirty. We will not visit this hotel again.
Comment from Hotel Management
Oct 3, 2016 by Liz, Hotel Management
I'm sorry you weren't able to enjoy your stay with us due to the elevator outage we had. I'm sorry for any inconvenience this may have caused you and we would like to make it up to you on your next stay. Sincerely , Liz Ortiz General Manager
2 out of 5
by A verified traveler from Irving, Texas

Close to freeway

Posted Sep 27, 2016
Pros: not much. Other guest were making loud noises from there room (if you catch my drift)
Cons: revamp the place
I reserved two rooms with double beds. The rooms were very hot, the hallway on the 3rd floor was 90 degree inside. Did not change out my sheets or pillow cases. Halfway sweep the room and tub dirty.
Comment from Hotel Management
Oct 3, 2016 by Liz, Hotel Management
I am terribly sorry that you were not able to enjoy your stay with us. We would love to make it up to you on your next visit with us. Sincerely , Liz Ortiz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff are excellent

Posted Sep 1, 2016
Pros: It great
Cons: None
Location: Mall
The weather was poor but made the best of it the stay was great
Comment from Hotel Management
Sep 23, 2016 by Brittany, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are sorry you were not able to enjoy your vacation due to the weather but, we are please to know that you took full advantage of our amenities in order to make the best of your time here with us. Sincerely , Brittany Holley Assistant Manager
3 out of 5
by A verified traveler from nj

Much to be desired

Posted May 27, 2016
Upon arrival the clerk was friendly. I got my family and went to our room. The room was pretty clean except the pubic hairs on the toilet (more than 4). Every thing worked except one of the remotes to the television, which is crucial when traveling with a child. We went to the pool and it was filthy there were candy wrappers and bugs floating. When I asked the front rest for a skimmer and that the pool filter may not be working , he assured me he'd get back to me about the skimmer and he was calling maintenance. No one ever came to the pool with the skimmer nor did Maintenance come.