Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 22, 2016
Staff Tarsha is extremely helpful and pleasing to help us switch room. Thanks
4 out of 5
by A verified traveler from Florida

I'd stay there again.

Posted Apr 22, 2016
It was nice that the hotel was right on the river walk, making it easy to walk to different places. The hotel was clean, every staff member I came in contact with was very friendly and pleasant.
2 out of 5
by A verified traveler

dont stay

Posted Mar 22, 2016 on Hotels
I did not like that for the price i was not impressed.
5 out of 5
by A verified traveler from pa.

Nice location and the staff were amazing! Friendly

Posted Mar 20, 2016
Staff so friendly and welcoming! Really great! The rooms were clean and very comfortable!
3 out of 5
by Sarah

Posted Mar 17, 2016 on Hotels
No hot water. Over priced. Awful neighborhood.
4 out of 5
by A verified traveler

Posted Feb 13, 2016
No-my time is more valuable than your (or anyone's) surveys.
1 out of 5
by scott from Bloomington

BED BUGS! YOU HAVE BEEN WARNED!

Posted Jan 25, 2016 on Hotels
My wife got a horrible case of bedbugs. They claimed that their inspection showed no bedbugs but this was one hour after I was told they would do a thorough inspection but they had to wait because the room was still occupied. They refused to give me a partial refund as I requested. I would not recommend this place unless you want to find painful welts covering your body several days after sleeping there.
4 out of 5
by joseph

This traveler left a rating score only Posted Dec 18, 2015 on Hotels
4 out of 5
by A verified traveler

Beautiful inside & out. Customer service A++

Posted Dec 15, 2015
Pros: Everyone on staff knew what they were doing.
Beautiful hotel. Lobby is upscale, gorgeous, but also very welcoming in a soothing "I'm not going to have to worry about the hotel part of my trip" kind of way. Customer service at the front desk (Jorge) was exemplary. I did meet the Sales Manager, who was obviously a top notch professional, but very kind & pleasant personally. In fact, every staff member I met was. My room was a Junior Suite. I could use the exact same description I used for the lobby ~ clean, absolutely beautiful, and best of all, totally stress-free. In short, this a beautiful hotel in a great location that is well staffed and VERY well managed. I recommend it without hesitation for business or pleasure.
5 out of 5
by A verified traveler

Nice hotel on the river close

Posted Nov 16, 2015
Located on riverwalk. Walking distance to several good restaurants and nightlife.