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Reviews of Holiday Inn Express Venice, an IHG Hotel

2.5 out of 5
Holiday Inn Express Venice, an IHG Hotel
380 Commercial Ct, Venice, FL

Reviews

7.8

Good

Rating 10 - Excellent. 275 out of 687 reviews" "
Rating 8 - Good. 210 out of 687 reviews" "
Rating 6 - Okay. 97 out of 687 reviews" "
Rating 4 - Poor. 65 out of 687 reviews" "
Rating 2 - Terrible. 40 out of 687 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maddy

Liked: Staff & service
Second time staying here, staff is kind and helpful and breakfast is great! Rooms are clean. Will definitely be coming back for a third visit!
Stayed 1 night in Apr 2024

8/10 Good

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the cost. Nice people.
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you for taking the time to comment on your stay and our staff. We look forward to seeing you again!

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was very loud during the night. I was not able to sleep.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 18, 2024
Thank you for your feedback. We apologize for the inconvenience and will share your comments with our team to ensure a better guest experience in the future.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 28, 2024
Thank you for your review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
We had a great experience with this hotel. The gentleman, Cleveland, was extremely pleasant, helpful, and went above and beyond.
Stayed 2 nights in Jan 2024

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately there were children running and screaming up and down the hallway during the night. We called the front desk and someone came and told the parents to have them stop, but as soon as that person left, they started all over again. Not a good night’s sleep! The breakfast buffet was wonderful! The lady in charge was very attentive to refilling the buffet and the cleanliness of the area. The check in staff was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Clean rooms and super friendly staff! Delicious breakfast up to par with other Holiday Inns. We appreciate the dependability of this hotel chain.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Dec 2023

8/10 Good

mary

Stayed 1 night in Nov 2023

8/10 Good

robin

Traveled with family
One night stay. Highway traffic. It was ok
Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Stayed 1 night in Sep 2023

8/10 Good

william

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 8, 2023
Thank you for your review.

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was cold
Stayed 1 night in Aug 2023
Response from Guest Services on Sep 8, 2023
Thank you for your review. We apologize and hope that you will give us another opportunity to serve you in the future.

6/10 Okay

Christie

Stayed 1 night in Aug 2023
Response from Guest Services on Aug 21, 2023
We appreciate your feedback.

10/10 Excellent

Donna

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff. Rooms are very clean. Excellent free breakfast in the morning, I just feel it should start earlier then 7am for us early risers. Convenient to beaches and downtown Venice. I would stay here again.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 21, 2023
Thank you for your comments on your stay with us.

10/10 Excellent

Celena

Stayed 1 night in Jul 2023
Response from Guest Services on Aug 2, 2023
Thanks for your review!

6/10 Okay

Kelli

Traveled with family
Disliked: Property conditions & facilities
This property was average, no towels for pool, damaged items in the room, limited services, very musky smells in the corridors. It was close to the highway and many restaurants were nearby - a plus. The tiniest pool for a hotel near the beach I’ve ever seen😢
Stayed 1 night in Jul 2023
Response from Guest Services on Aug 2, 2023
We appreciate your feedback. We hope you will give us another chance in the future.

2/10 Terrible

Maegan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from comfortable and lobby staff was rude!
Far from a comfortable stay! First room I was assigned gradually got hotter and hotter. Tried to call the front desk and the phone wouldnt work. Tried calling the hotel from my cell phone and the line wouldn’t connect after following the prompts. Went to the lobby to switch rooms. The front desk agent was not kind at all. Seemed to be bothered about my request when I explained the ac and phone issue. Cut me off as I was telling her about trying to call on my phone. Rude… got to my next room which was very cool but had a horrendous stench! Went back down to the lobby, met with annoyance again by the agent and switched me again. The final room was cool and had a better scent but still not a fresh one. Mattress was very pilly, no pad, pillows had no support at all! And worse, the walls are so insanely thin I could hear every single thing my neighbor did. Blowing his nose, microwaving food, talking on the phone, belching peeing…. All of it!! Will not stay here again!!!
Stayed 1 night in Jul 2023
Response from Guest Services on Aug 2, 2023
Thanks for taking the time to review your stay. We appreciate the feedback.

10/10 Excellent

Paula M.

Stayed 2 nights in Jul 2023
Response from Guest Services on Aug 2, 2023
Thank you for your review!

10/10 Excellent

Diogo

Stayed 3 nights in Jul 2023
Response from Guest Services on Aug 2, 2023
We appreciate your feedback!

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was closed and the staff still served us
Stayed 6 nights in Jun 2023
Response from Guest Services on Aug 2, 2023
Thank you for taking the time to review your stay.

2/10 Terrible

BARBARA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review.

4/10 Poor

Larry

Traveled with partner
Disliked: Property conditions & facilities
Mold on the ceiling. Bed sunk 4 inches in the middle. Musty smell in the room. Shower drain was 1/4" to high, water layed in shower.
Stayed 3 nights in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you for the feedback. We hope you will give us another chance in the future.

10/10 Excellent

Daylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review.

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review.

10/10 Excellent

Petra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The carpet had a big wet spot infront of the air purifier, it was noisy. but overall it was a nice stay.
Stayed 1 night in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you for the feedback.

4/10 Poor

Brian

Business traveler
Disliked: Cleanliness, property conditions & facilities
WiFi did not work
Stayed 1 night in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review.

10/10 Excellent

Franklin

Stayed 1 night in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review.

6/10 Okay

Alicia

Stayed 1 night in May 2023
Response from Guest Services on Jun 2, 2023
Thank you for your review.

10/10 Excellent

Amelia, Orlando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and easy to locate .
Stayed 1 night in May 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review.

4/10 Poor

Catherine

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very cheap would not even give drinking water and had to repeatedly ask for room service and when they cleaned I was in the room because it was 6:00 at night. Breakfast was offered but was disgusting. Never again
Stayed 7 nights in May 2023
Response from Guest Services on Jun 2, 2023
Catherine, Thank you for taking the time to leave comments on your stay. Here at Holiday Inn Express, we offer a "daily refresh" that consists of replenishing your room amenities, full services are provided upon request during servicing hours between 9am-5pm. We have beverages and snacks available for purchase at the lobby market as well as a machine in the fitness room that dispenses filtered water and is accessible 24 hours a day for your pleasure. We apologize our breakfast buffet that consists of a variety of hot choices, such as eggs and bacon, as well as continental options were not to your liking. We hope that you will consider staying with us again in the future.

4/10 Poor

Elizabeth A

Liked: Cleanliness
Disliked: Property conditions & facilities
Key cards not working. Phones not working. Had to change rooms. Tv too complicated. Need instructions how to operate
Stayed 1 night in May 2023
Response from Guest Services on May 12, 2023
We would like to thank you for taking the time to review your stay with us. We do our best to provide guests with a comfortable stay. We are sorry it seems we have fell short in this area. We will use your comments to coach our team in order to provide a better experience and we hope that you will give us another chance in the future.

10/10 Excellent

Stephan

Stayed 1 night in May 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review.

4/10 Poor

Peter

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room had a dehumidifier which would fill every 2-3 hours. An alarm went off on it in the middle of the night. Should have just unplugged it and had more humidity.
Stayed 2 nights in May 2023
Response from Guest Services on May 12, 2023
Peter, thank you for your comments. We hope you will consider us for your future stays in Venice.

10/10 Excellent

Jean

Stayed 1 night in May 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review.

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Services on May 12, 2023
Thank you for the 10 out of 10!

6/10 Okay

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Guest Services on May 12, 2023
Thank you for reviewing your stay with us.

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the manager seemed to have an attitude when the tv in my room was. not working
Stayed 3 nights in Apr 2023
Response from Guest Services on May 1, 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback.

8/10 Good

Charles

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay, the shower in the bathroom could use some work as it looks like the shelf was fixed but I could still see cracks from where it was broken. The bathroom also needed just a touch more cleaning.
Stayed 2 nights in Apr 2023
Response from Guest Services on May 1, 2023
Thank you for your feedback. We are working hard to address these issues.

10/10 Excellent

Aubrey

Stayed 1 night in Apr 2023
Response from Front Office on Apr 27, 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Services on May 12, 2023
We appreciate your feedback.

2/10 Terrible

Scott

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the bathroom in the shower area. Asked about getting another room, and was told that she was sorry about the conditions. The problem was that they were going to give us 5000 points on the IHG. It was told that due to the fact it was third-party that they could not give me anything else. I felt as if I was treated like a redheaded stepchild concerning giving me anything for compensation of the condition of the room.
Stayed 1 night in Mar 2023

2/10 Terrible

Christian

Traveled with partner
Disliked: Cleanliness
They give us a room that was someone else, when we walk in all the other people stuff was there
Stayed 1 night in Mar 2023
Response from Guest Services on May 12, 2023
We apologize for this error. I hope you will give us a chance by staying with us again to show you that your experience was an exception.

2/10 Terrible

Kathleen

Stayed 2 nights in Mar 2023

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shameful.
The room was absolutely dank and smelly, of mold. the bathroom was dirty, tiles broken, sink had rust-showers was moldy. Upon entering the room was a dehumidifier that was full when we arrived. Two lamps didn’t turn on. Beds were sagging. It was gross. It was outdated and way over priced! The floor in lobby was dirty. Staff inattentive. $451/night! Keep your free breakfast and fix your hotel. These are Disney prices and they know how to run, decorate and manage hotels. Shameful. You owe us a refund!
Stayed 1 night in Feb 2023

10/10 Excellent

Daria

Stayed 1 night in Feb 2023

2/10 Terrible

George

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

4/10 Poor

Kathryn

Traveled with family
Location
Stayed 3 nights in Jan 2023

2/10 Terrible

Jared

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was
Stayed 3 nights in Dec 2022

4/10 Poor

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The Venice, Florida, Holiday Inn Express was a disappointment. The staff and breakfast were both decent, but the first room we were put in had a very heavy smell of mildew even with a constantly running dehumidifier. We were moved to a room across the hall which appeared clean, but had bugs, mostly in the bathroom. The shower was not well-maintained. It had gouges in the tile floor and a repair in the ceiling that allowed shower water from the room above to drip into our shower. Normally, Holiday Inn Express is a good place to stay, but we would not recommend this one.
Stayed 2 nights in Jan 2023