Outdoor pool, sun loungers

Reviews of SureStay Hotel by Best Western Sarasota Lido Beach

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 162 out of 552 reviews" "
Rating 8 - Good. 163 out of 552 reviews" "
Rating 6 - Okay. 123 out of 552 reviews" "
Rating 4 - Poor. 53 out of 552 reviews" "
Rating 2 - Terrible. 51 out of 552 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Brandee

Good hotel for the price.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Guest,Thank you for choosing our hotel and for your positive feedback! We're delighted to hear that you found our accommodations to be good value for the price. We strive to offer comfortable and affordable stays for all our guests. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Donna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated, poorly managed, rooms were not clean, and we will never recommend this hotel to anyone!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the cleanliness, management, and condition of the rooms is concerning, and we take it seriously. We apologize for falling short of your expectations and for any inconvenience caused. Rest assured, we will address these issues with our team to ensure improvements are made. We appreciate your honesty, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk needs to reduce pungent smell
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for bringing this concern to our attention. We apologize for any inconvenience caused by the pungent smell at the front desk. Ensuring a pleasant environment for our guests is important to us, and we will address this issue promptly to improve the experience for everyone. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

James

Traveled with family
Disliked: Property conditions & facilities
Property is very old and it appears that few, if any, upgrades have been done. Room had a sour smell. A/C unit kept kicking off. One wall had no power to the outlets and lamp. Extremely overpriced for that quality of room.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,We apologize for the dissatisfaction you experienced during your stay. Your feedback regarding the condition of the room and amenities is concerning, and we take it seriously. We will investigate these issues immediately and address them with our team to ensure improvements are made. We understand your frustration and apologize for falling short of your expectations. Your comments are valuable to us, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager

4/10 Poor

Mariana

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Dear Mariana,Thank you for taking the time to leave a review. We're sorry to hear that your experience with us fell short of your expectations. Please know that we take all feedback seriously and will use your comments to address any areas needing improvement. If there are specific issues you'd like to discuss further, please don't hesitate to reach out to our management team. We hope for the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Kaitlyn

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Kaitlyn,Thank you for your outstanding rating! We're delighted to hear that you had a wonderful experience during your stay with us. If you have any further comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are kind and helpful. The rooms are sufficient and the continental breakfast is just right. Very close to airport and The amazing Ringling museum.
Stayed 2 nights in Mar 2024
Response from Hotel manager on Mar 12, 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you found our owners kind and helpful, our rooms sufficient, and our continental breakfast just right. We're also delighted that our convenient location near the airport and the amazing Ringling museum enhanced your stay. Your satisfaction means everything to us, and we can't wait to welcome you back soon.Sincerely,Hotel Manager

2/10 Terrible

Santa

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay with us. Your feedback is essential, and we take it seriously as we strive to improve our services. We apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we will address these concerns with our housekeeping team to ensure such incidents are not repeated in the future. We appreciate your candid feedback and hope to have the opportunity to make it right on your next visit.Sincerely,Hotel Manager

2/10 Terrible

Anna

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Anna,We're deeply sorry to learn that your experience fell short of your expectations. Your satisfaction is of utmost importance to us, and we would appreciate the opportunity to discuss your concerns further. Please reach out to us directly so we can address any issues you encountered during your stay and work towards resolving them. We value your feedback and hope to have the chance to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Helen

Traveled with family
Liked: Amenities
Older hotel but staff wonderful and clean
Stayed 2 nights in Mar 2024
Response from Hotel manager on Mar 8, 2024
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you found our staff wonderful and appreciated the cleanliness of our hotel. While we may be an older establishment, we take pride in providing excellent service and maintaining a clean environment for our guests. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff and management were really wonderful and caring.
Stayed 6 nights in Feb 2024
Response from Hotel manager on Mar 1, 2024
Dear Guest,Thank you for your kind words about our staff and management. We're delighted to hear that you felt cared for during your stay. Our team strives to provide exceptional service to all our guests. We look forward to welcoming you back soon!Sincerely,Hotel Manager

4/10 Poor

Ron

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smells. The shower from the floor above leaked onto my toilet seat. A few bugs were moving under the sink.
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 26, 2024
Dear Guest,Thank you for bringing these issues to our attention. We apologize for any inconvenience caused during your stay. Rest assured, we take cleanliness and maintenance very seriously, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. If you have any further concerns, please don't hesitate to reach out to our front desk staff. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

6/10 Okay

Geydi

Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Geydi,Thank you for sharing your feedback with us. We appreciate your input and will use it to make necessary improvements to enhance the experience for our guests. If there are specific areas you believe we can improve upon, please let us know. We hope to have the opportunity to welcome you back and provide you with a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Justin

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Justin,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

stephanie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a hidden gem..room was super clean and quiet...Id come back anytime
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found our property to be a hidden gem and that you had a super clean and quiet room. It's great to know that you enjoyed your stay and that you would come back anytime. We look forward to welcoming you back for another fantastic experience in the future.Sincerely,Hotel Manager

8/10 Good

DANA M.

Liked: Cleanliness, staff & service, amenities
The place was nice enough - clean, comfortable bed. It sits on a very busy street; however, I figured out how to manuever around. It's not fancy, but provided what I needed.
Stayed 2 nights in Feb 2024
Response from Hotel manager on Feb 6, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel clean and comfortable, and that it met your needs during your stay. We understand that our location on a busy street can be challenging, but we're glad to hear that you were able to navigate around easily. Your feedback is appreciated, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 5, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and our staff friendly. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

2/10 Terrible

Peter

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
On January 25, 2024, we checked into the Best Western SureStay in Sarasota-Lido Beach after making a reservation through Expedia. I chose this hotel because it was affiliated with Best Western. I was in the hotel industry for 45 years and managed several Best Western Hotels. I was always impressed with Best Western’s quality and rigid standards. This was one of the worst hotel rooms I have ever seen. Best Western should be ashamed to allow its name on this dump. Expedia should be ashamed to accept reservations for it. After moving our bags into the room and unpacking, we realized that the room was filthy and smelled strongly of cigarette smoke. We left the door open to let in some fresh air, but after a while we noticed some rather unsavory-looking characters in front of our door. We were forced to close the door. After about an hour, I was having difficulty breathing and decided that we could not stay in this room. It was so bad that I decided to take photographs. We packed our bags and left. I went to the desk to inform the staff that, because of the smelly, dirty room, we would not be staying. The owner/manager came out and refused to refund our room charge. I told him we would take it up with Expedia. We left and checked into a Hilton across the street. Here are the problems I encountered with this room: The smell of cigarette smoke was overwhelming. There were burn holes in the bedspread. The sheets were old, worn and damaged. The deadbolt lock did not work and the door
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 2, 2024
Dear guest,We apologize for any confusion regarding your reservation. Based on the information provided, it seems that you booked a smoking room through Expedia.com, and our front desk team allocated a smoking room accordingly. We understand that you requested a refund, but as the reservation was non-refundable, we were unable to process it. We apologize for any inconvenience caused and appreciate your understanding.Sincerely,Hotel manager

10/10 Excellent

Lori

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 30, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. Bed felt great and shower worked very well. I was actually impressed for $100 room! Thank you! I would definitely stay again!
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 29, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed a quiet stay with a comfortable bed and an efficient shower. We're delighted to have exceeded your expectations for the value. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
With door closed, could see entirely around door frame. Cockroach in bathroom, entire place smelled like pot. Random people browsing around parking lot, was amazed windows were still intact in vehicle when we left first thing in morning. Dont recommend anything about the place
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 22, 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. This falls far below our standards, and we deeply regret any inconvenience and discomfort caused. Your feedback is taken seriously, and we are addressing the issues immediately to ensure such incidents do not happen in the future. We appreciate you bringing this to our attention and sincerely hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Gus

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was maybe a two star old roadhouse 2 story dirty highway motel.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 18, 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details to understand how we can improve. If there are specific concerns you'd like to share or if there's anything we can do to address your experience, please contact us directly. We value your input and hope to have the opportunity to make things right.Sincerely, Hotel Manager

10/10 Excellent

Kevin

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 3, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Joshua

Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 20, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Jiahui

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just a motel
Response from Hotel manager on Dec 29, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
exceptional reno on an old facility. well organized and most accommodating
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 7, 2023
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our renovation on the old facility exceptional and that our team provided a well-organized and accommodating experience. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We appreciate your support and look forward to welcoming you back for another pleasant staySincerely, Hotel Manager

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very Over-rated.
This property is rated much higher than it deserves. It is located on a very busy, noisy, road where the noise goes right through the walls. The noise from the upstairs renter was hip-hop music that went late into the night. The internet, amazingly, didn't work after repeated visits to the office to complain. It never did work. Neither did the telephone to the office. It was completely dead. The tub needed a good cleaning, and a stopper, as did the sink. I would never stay at this property again, even though the owner at check-in asked us to give him a "five star" review if we were happy with our stay.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 6, 2023
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we regret that we fell short of your expectations. We take these issues seriously and will address them promptly to ensure a better experience for our guests in the future. We appreciate your candid comments, and we hope you would reconsider staying with us, allowing us the opportunity to provide a more satisfactory stay.Sincerely, Hotel Manager

10/10 Excellent

Caridad

Liked: Amenities
Excellent
Stayed 2 nights in Nov 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Taniushca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, excellent staff and service!
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 13, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Steven

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel manager on Nov 1, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Jones

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a night with our kids. Came to FL to visit family. Room was incredibly clean and spacious. Mattresses were great! Staff was accommodating. The pool area is adorable. Wish we had more time to enjoy. Yes, it's by the airport and near to downtown. We saved over $100 by booking our stay here. Great room for the value. We were very comfortable and slept great!!! Would highly recommend.
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 30, 2023
Dear Guest,Your kind words mean so much to us, and we're pleased to get such great feedback from you. I'm glad you will stay again and recommend us to others. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us.Sincerely,Hotel Manager

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Place is clean and quiet
Stayed 3 nights in Sep 2023
Response from Hotel manager on Sep 24, 2023
Dear Guest, Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

10/10 Excellent

Matilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room suite with sofa bed for the family. When I arrived, the frontdesk staff had gave us a free upgrade with twin rooms which was an extra bonus. Hotel was clean, neat and extremely comfortable. Nice and immaculate pool for a relaxing end to the day. Excellent wi-fi network. Mattress is cozy and comfortable. Few steps away from the airport, free parking and a five minute drive to the beautiful lido key beach. A great location if visiting the amazing twin of Sarasota and Bradenton.
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 8, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Memphis

Stayed 1 night in Jul 2023
Response from Hotel manager on Aug 11, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Paola

Stayed 1 night in Jul 2023
Response from Hotel manager on Aug 5, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The check in and check out staff were wonderful and helpful. The room was clean and spacious. Staff was very attentive and good variety of breakfast items.
Stayed 1 night in Jul 2023
Response from Hotel manager on Jul 3, 2023
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

8/10 Good

Julia

Liked: Property conditions & facilities
Staff were friendly and property was quiet, very close to many beaches and great restaurants.
Stayed 2 nights in May 2023
Response from Hotel manager on Jun 6, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

4/10 Poor

Marialejandra

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed for just one night because we wanted another beach day but the conditions are not the best. Room was kinda dirty with a dead lizard and roach, bathroom corner were dirty as well, the smell wasn’t like a fresh clean, room is dark. As soon my kids woke up we did the check out early morning.
Stayed 1 night in May 2023
Response from Hotel manager on Jun 1, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Arinze

Stayed 2 nights in May 2023
Response from Hotel manager on Jun 21, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Daniel

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The hotel is on the older side and could use some updating. I was put on the second floor of the 2 story building and swear the building bounced when I moved across the floor
Stayed 1 night in May 2023
Response from Hotel manager on May 24, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Clint

Liked: Staff & service
Stayed 1 night in May 2023
Response from Hotel manager on May 25, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Brenda

Stayed 2 nights in May 2023
Response from Hotel manager on Jun 12, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Leonel

Traveled with family
Liked: Cleanliness
Stayed 1 night in May 2023
Response from Hotel manager on May 16, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service, very friendly staff and a very clean place. We could return to this place when we return to Sarasota
Stayed 4 nights in Mar 2023
Response from Hotel manager on Apr 6, 2023
Dear Carlos,Thank you for your pleasant compliments. We are humbled to serve you and our valued guests with utmost care as always. Our aim is to give every customer a positive experience, and we're glad that you enjoyed your stay. We hope you'll visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Kerri

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel manager on Apr 22, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good place to spend the night. Front desk was courteous and efficiently.
Stayed 1 night in Mar 2023
Response from Hotel manager on Mar 20, 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

6/10 Okay

Deborah

Business traveler, Traveled with family
Two used towels from previous guests were found hanging on the back of the bathroom door.
Stayed 1 night in Mar 2023
Response from Hotel manager on Mar 18, 2023
Dear Deborah,Thanks for letting us know about the housekeeping concerns with your room. Please accept our apology, and we will be checking with our staff to see where we went wrong as we want our guests to have an excellent experience. Hope you will give us another chance to serve you better in the future.Sincerely,Hotel Manager

4/10 Poor

JAMES

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Over the years I have stayed at many Best Western hotels with very favorable experiences: your hotel ranked at the very bottom of my list. The roomed smelled like smoke, the electricity on the wall with the TV and appliances would go out for hours, and then suddenly turn back on. A terrible visit indeed!
Stayed 1 night in Mar 2023
Response from Hotel manager on Mar 14, 2023
Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

2/10 Terrible

Argenis

Stayed 2 nights in Mar 2023
Response from Hotel manager on Mar 6, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Brendan

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible and Never Again
I would only stay here out of extreme desperation. I am not sure how this place had any positive reviews. The non-smoking room reeked of stale cigarettes and cheap cleaning products. The smell was so putrid that it settled into the bedding. The bed covering has cigarette burns. The AC was loud and the filter likely unchanged well beyond its recommended usage. As we hightailed out of there as early as possible we encountered some junkies waiting for their next fix. It didn't feel safe, clean or welcoming. I would never go back and recommend that nobody does. PS Still trying to wash the room smell out of my clothes and hair.
Stayed 1 night in Mar 2023
Response from Hotel manager on Mar 6, 2023
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager