Nice hotel, poor communication and service
Posted Mar 21, 2017
I booked our "Baby Moon" here at Lido Beach Resort, my wife is almost 8 months pregnant - We drove about 5hrs to Lido Key. We arrived around 2pm, tried to check in, but our room wasn't ready yet which is completely understandable - It's spring break and the hotel is full. We just wanted to shower and put our stuff away. We were told that our room would be ready around 4pm and that they would call when our room was ready, so we waited at the beach and pool for a couple of hours...We called a little after 4pm, and the room still wasn't ready, so we walked to St. Armonds Circle, and waited. We called again around 6pm, the room still wasn't ready, so we decided to grab dinner. We never got a call back telling us that our room was ready. After dinner we walked back to the hotel, checked in, and walked to our room. When we arrived to our room, we found that the door to our room was wide open....and our room was full of bugs. I called the front desk, told them about the issues. The attendant apologized and told me that she would have the GM call me the next day. I never received a call from the GM. I received a message on our hotel phone from another front desk attendant, calling on behalf of the GM. It was just disappointing, having high expectations for a getaway, and being disappointed in the level of communication.