Ratings based on 2,755 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel on the beach

Posted Aug 26, 2017
This was a great experience. Having the balcony was an added bonus.
Comment from Hotel Management
Sep 1, 2017 by Tim H, Hotel Management
Thank you for your review and business. We look forward to your return. Until next time, please be safe and take care.
1 out of 5
by A verified traveler from Tampa Fl

This was the worst hotel I have ever stayed in. I

Posted Aug 23, 2017
Pros: nothing
Cons: everything
Location: Location is awesome, right on the beach, and near St Armand's circle with lots of shops and restaurants
Very dirty, very old. smelled musty. Water leaks in rooms beds were like sleeping on a piece of wood. What would have been the best part would have been the beach chairs they supplied but every time we went to the beach they were out!. We finally got 2 chairs about 5.30 in the afternoon on sat but then they came and took them away from us at 6pm. This weekend was a 16th birthday gift to my daughter. It was so bad we left after one night. Very disappointed and surprised Expedia have it on their site
Comment from Hotel Management
Sep 1, 2017 by Tim H, Hotel Management
I apologize that you did not enjoy your visit. We are working on guest rooms and most rooms have had new mattresses installed.
3 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach

Getaway weekend

Posted Aug 21, 2017
Pros: The room need upgrade. Clean but need a lot TLC
Cons: If the room get upgrade. The rest it is very nice.
Location: Five minutes away from San Armand Circle. Everything you need for a great vacation is on site. Sunset, Beach, Pool, Tiki Bar, Restaurant and other
The facilities are very nice. The Restaurant on site beautiful and great food. Nice pool and Tiki Bar. Location that was perfect, just come out of you room and step on the white sand. The best Sunset on the West Coast.
Comment from Hotel Management
Sep 1, 2017 by Tim H., Hotel Management
Thank you for staying with us. We appreciate your business. We are working on plans to upgrade the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Aug 21, 2017
This hotel was 100% better than it looks! The tired resort has a few bandaids to say the least but the service and services make up for it! We really had great encounters with staff that could not have done a better job. We will be back, the beach was great and the only negative was the noise on the first day of them putting out the beach chairs but the second day it was much better. The food and service in the restaurant was excellent!
Comment from Hotel Management
Sep 1, 2017 by Tim H., Hotel Management
You cant find better service at any price. All of our staff want to spoil you and we are here to work hard so you can relax. We appreciate the opportunity to serve you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Davison MI

On the beaxh

Posted Aug 17, 2017
Hotel staff was nice.On site food way over priced and tips are automatically added to food bill.
3 out of 5
by A verified traveler

OK hotel only has beach going for it

Posted Aug 3, 2017
If the hotel adversites 5 people in one room, they need to have a bathroom that accommodates 5 people. They were small and very cramped.
3 out of 5
by A verified traveler from Florida

Gently worn.

Posted Aug 2, 2017
Pros: Clean rooms.
Cons: It needs some care and attention.
The SandCastle is like my aunt's old sweater; worn and a bit used. Having said that the room was very clean. I understand that places on the beach take a real beating from the elements of weather, but I really think it needs some sprucing up. Also, there was a $35. Parking and wifi fee but we never could connect to wifi.
3 out of 5
Recommended
for Everyone
by A verified traveler from daytona beach fl

Great location

Posted Aug 1, 2017
Location, location, location. This hotel has a great one so it can never be a totally bad experience. Hotel is past ready for full renovation. Threadbare overall in terms of room, fixtures, beds, and more. Not woth the premium room charge amd the suprise 25$ a day resort fee. Manager made good on late access to room and a let down in service at checkin.
3 out of 5
by A verified traveler

Posted Jul 30, 2017
The place is in need of upgrades and updating, the location is perfect just needs some TLC to make it the perfect place to bring the family relax and have a great vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Jul 20, 2017
Cons: Needs a little updating
Really enjoyed our stay so close to the beach. Great pool also
Comment from Hotel Management
Jul 22, 2017 by DAL GSM, Hotel Management
Thanks for staying with us. We appreciate your feedback!