Ratings based on 2,638 Verified Reviews

3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Buffalo, NY

Location is great, but the hotel is way overpriced

Posted Mar 19, 2017
Pros: The location is spectacular!
Cons: Making sure the rooms are thoroughly cleaned.
Location: St. Armand's circle is wonderful, and the beach is great. The views of the sunset are breathtaking!
Used to stay here quite a bit, but this latest trip was very disappointing! I put my computer down on the table and my hand was stuck on something VERY sticky. Floor was not vacuumed. Outside terraces were shared and not private. Hotel is showing its age.
Comment from Hotel Management
Mar 21, 2017 by Front Desk Supervisor, Hotel Management
Thank you for your input and kind words. Our Staff works very hard to attend to and anticipate our guests' needs. We will address your concerns and are very sorry that you did not enjoy your stay. We are working toward improvements and hope that in the future you may reconsider our Hotel. Victoria Martel Front Desk Supervisor
2 out of 5
by A verified traveler

Posted Mar 14, 2017
This hotel needs to be brought up to the 21st century - worn out furniture, broken door lock; cold front desk staff, the worst hotel I've been to in the World, for that price. The location is its only advantage.
Comment from Hotel Management
Mar 16, 2017 by Front Desk Supervisor, Hotel Management
Thank you for your input and kind words. Our Staff works very hard to attend to and anticipate our guests' needs. We will address your concerns and are very sorry that you did not enjoy your stay. We are working toward improvements and hope that in the future you may reconsider our Hotel. Victoria Martel Front Desk Supervisor
2 out of 5
by A verified traveler from Boston

Nice location but disappointing hotel

Posted Mar 14, 2017
Pros: Proximity to beach.
Cons: Hotel looks old and needs a face lift especially being next to the Ritz. Disappointed in accommodations & room location for the money.
Location: Armand Circle with all the shopping & restaurants was great and we spent several hours there.
Room was noisy as it was next to garage access overlooking garage. Overpriced for accommodations. They have a sign up that says something like "our goal is to make you come back" Looked better on internet of course but really disappointed.
Comment from Hotel Management
Mar 16, 2017 by Front Desk Supervisor, Hotel Management
Thank you for your input and kind words. Our Staff works very hard to attend to and anticipate our guests' needs. We will address your concerns and are very sorry that you did not enjoy your stay. We are working toward improvements and hope that in the future you may reconsider our Hotel. Victoria Martel Front Desk Supervisor
2 out of 5
by A verified traveler

Very Outdated. Very Disappointed

Posted Mar 13, 2017
Location: Close to St. Armands Square in Sarasota lots to do very nearby
The Hotel itself is located right on the gulf, but the rooms are very outdated. Our sink in the bathroom was very slow to drain, our carpet was wet by the bathroom, the beds were very uncomfortable. We called on the morning of checkout just to get an hour extension and was told NO. There is an automatic 18% tip added onto everything and there was just the two of us, not a big party. For the price we paid We expected it to be a lot nicer. We will not go there again.
Comment from Hotel Management
Mar 16, 2017 by Front Desk Supervisor, Hotel Management
Thank you for your input and kind words. Our Staff works very hard to attend to and anticipate our guests' needs. We will address your concerns and are very sorry that you did not enjoy your stay. We are working toward improvements and hope that in the future you may reconsider our Hotel. Victoria Martel Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, NY

On the Beach

Posted Mar 13, 2017
Pros: Location
Cons: Needs a bit of a face lift.
Location: Beach, pool, all attractions in Sarasota, and about one and a half hours to Tampa or Ft. Myers.
We spent two nights at Sandcastle; the location is perfect, on the beach and about 15 minutes to most things in Sarasota. The resort provides shuttle service to the shopping area of St. Armand's Circle, a complex of stores and very good restaurants. The resort allows guests to ride bicycles for up to three hours at no cost, has free wifi, free bottled water and a refrigerator in each room. They also provide chaise longes and umbrellas on the beach. The facility is a bit dated; it could use a bit of renovation, but it is well maintained.
Comment from Hotel Management
Mar 16, 2017 by Front Desk Supervisor, Hotel Management
Thank you. Our Staff works very hard to attend to and anticipate our guests' needs. Your kind words are appreciated. Victoria Martel Front Desk Supervisor
3 out of 5
by A verified traveler from PA

Beautiful beachfront property

Posted Mar 12, 2017
Pros: The beach, there was also a shuttle that took you to St Armand's Circle so you didn't have to drive and figure out parking. Drivers were courteous
Cons: Update the rooms
Location: Beachfront, Natural area for hiking and fishing within walking distance. St Armand's Circle area had shopping and many good restaurants
Every staff member that we encountered was pleasant, helpful and seemed to really care about satisfaction. The private beach was perfect. Chairs and umbrellas were available and staff was accessible to help us with the set up. Beach was beautiful. Rooms were musty and dated. More like a motel. Bathroom was very small with a window to the outside hallway.
Comment from Hotel Management
Mar 16, 2017 by Front Desk Supervisor, Hotel Management
Thank you for your input and kind words. Our Staff works very hard to attend to and anticipate our guests' needs. We will address your concerns. Victoria Martel Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Pembroke Pines

Right on the beach

Posted Mar 9, 2017
Pros: Very clean, hotel is right on the beach
Cons: Rooms could use renovation/improvement.
Location: Location is excellent, right on the beach and St. Armand's Circle very close by
Hotel is pretty outdated but was very clean, I would say impecable...staff very friendly, did not have a problem at all. If you like to stay right on the beach, this is the hotel to be, rooms with a view from the balcony. Beautiful sunsets. Lounge chairs, umbrellas, and they will bring you cold water at the beach.
Comment from Hotel Management
Mar 16, 2017 by fr, Hotel Management
Thank you. Our Staff works very hard to attend to and anticipate our guests' needs. Your kind words are appreciated. Victoria Martel Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Plainfield, CT

Great Beach Location, only steps away.

Posted Mar 5, 2017
Pros: Great beach location. First floor room is only steps away from the beach. Nice clean pools. Great staff. Secure garage parking close to rooms.
Cons: Too much light entering the room.Shades don't cover windows and light comes through around the door. A little noisy early in the AM. Shower koobs bad
Location: Quick shuttle ride to St. Armands circle. Quiet streets for bicycle riding. Only a few miles from the Oriole's Spring Training ballpark in Sarasota.
Great staff, very friendly and accommodating. We arrived in the area ahead of schedule and were allowed to check in early at 10:30 am. Worked out great since we were catching a ballgame in the afternoon and checking out early the following day. Beautiful sunset location. Quick shuttle ride to St. Armands circle. Secure covered parking garage only steps away from the room. You can't beat the beach location, and the staff is great for setting up umbrellas, towels, chairs. Would definitely return.
Comment from Hotel Management
Mar 7, 2017 by Front Desk Supervisor, Hotel Management
Thank you for your kind words. Our staff work very hard to anticipate our Guests needs. We are happy that you enjoyed your stay in our Hotel. Victoria Martel Front Desk Supervisor
4 out of 5
by A verified traveler from Fallah va

Close to beach

Posted Feb 27, 2017
It's old & smell bad ,odors coming out from all shower& sinks drain I have to cover it to be able to sleep.
Comment from Hotel Management
Mar 1, 2017 by Front Desk Supervisor, Hotel Management
Thank you for your input and kind words. Our Staff works very hard to attend to our guests' needs. We will address your concerns. Victoria Martel Front Desk Supervisor
1 out of 5
by A verified traveler from New York City

Never Again! We are so disappointed!!

Posted Feb 27, 2017
My flight got delayed so by the time I arrived in Tampa they drove to the hotel it was 2:30am. The person on staff was nice but she forgot to give me a PIN number to the garage. I had to call her and I think she fell asleep cause I had to call twice. By the time I got to my room it was 3:15am. Once I got to my room it was very out of date, you can feel the coils in the bed and the pillows was flat. I was so tired that I wanted to take a shower, as soon as I go in the bathroom I cant open the shower!! I'm like what the heck is this, so I called the front desk once again!! I tell her about the room and the shower and she tells me " oh it may need so w40 oil, can you wait til the morning or a few hours the maintenance should be here" I told her NO! I went to bed sweaty and the bed was horrible, I was gonna stay there longer but I couldn't leave any sooner!! Then when I was checking out the very next day I asked for a discount due to all the inconvenience that I went through and they could care less! This hotel is not worth the amount they charge, I'm sorry but please post pictures of your hotel of the current year not 10years ago!!!
Comment from Hotel Management
Mar 7, 2017 by Front Desk Supervisor, Hotel Management
Thank you for your input. Our staff work very hard to anticipate our Guests needs. We will work hard to address your concerns and are truly sorry that you had an unpleasant experience. Victoria Martel Front Desk Supervisor