Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from saratoga springs

Close to the casino and easy to find.

Posted Mar 8, 2016
Very clean beds, comfortable and area was quiet! Easy to find. A tad pricey though.
Comment from Hotel Management
Apr 3, 2016 by TJ , Hotel Management
We are happy you found our rooms to be very clean and comfortable! We hope to see you again soon.
5 out of 5
by A verified traveler from albany ny

Posted Mar 6, 2016
This was a very nice hotel everything was great no complaints.
Comment from Hotel Management
Mar 7, 2016 by TJ, Hotel Management
Thank you for taking the time to post a review! We are glad your recent stay to be great! We hope to see you again soon.
4 out of 5
by Benjmin

Posted Jan 25, 2016 on Hotels
Comment from Hotel Management
Feb 11, 2016 by Philip Sheridan, Hotel Management
Benjimin, Thank you for taking a moment to share your experience. I am happy to hear you found our staff and property to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!
5 out of 5
by Devin from Baltimore

Friendly helpful staff

Posted Jan 5, 2016 on Hotels
May have been the best staff I have ever dealt with. Nice room, good breakfast, I'll be staying here again.
Comment from Hotel Management
Jan 11, 2016 by Philip Sheridan, Hotel Management
Devin, Thank You so much for the kind words, and taking a moment to share your experience. I am happy to hear you found the staff and property to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!
4 out of 5
by Andrew

Saratoga Move

Posted Dec 26, 2015 on Hotels
Front end staff very helpful in all they did
Comment from Hotel Management
Dec 29, 2015 by Philip Sheridan, Hotel Management
Andrew, Thank You for recognizing our front desk during your recent stay. We strive to exceed our guest needs and be the friendliest hotel. Thank You for choosing to stay with Hilton Garden Inn.
3 out of 5
by Michael from Herkimer

not the room we booked at hotels.com

Posted Dec 20, 2015 on Hotels
Review is low because when I checked in they said the room we booked online at hotels.com was not available. They gave us what was available. They stated they don't guarantee rooms booked by third party agents like hotels.com.
Comment from Hotel Management
Dec 27, 2015 by Philip Sheridan, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room location. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future.
5 out of 5
by Timothy

Posted Dec 18, 2015 on Hotels
Great hotel, great service
Comment from Hotel Management
Dec 27, 2015 by Philip Sheridan, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the staff and property to your liking. We look forward to welcoming you back to our hotel in the future for more. You Can Count On Us!
4 out of 5
by A verified traveler

A-Okay

Posted Nov 29, 2015 on Hotels
The sheets were stinky the first night, however they were changed the next day. Beds were comfortable. The plane was late and the person at the front desk was very friendly. It was nice to have a smile after a long day.
Comment from Hotel Management
Dec 2, 2015 by Philip Sheridan, Hotel Management
Thank you for choosing to stay with us after a long trip. We are glad your staff interaction was positive and able to help turn your day around.
4 out of 5
by A verified traveler from Boston,MA

Comfortable hotel, close to everything

Posted Nov 25, 2015
Enjoyed our stay. Second time there, plan to return
Comment from Hotel Management
Dec 1, 2015 by Phil Sheridan - HGI Saratoga Springs, Hotel Management
Thank You Rose, for the kind words. We are glad you enjoyed your stay and hope to see you again soon!
3 out of 5
by Barbara from Towanda Pa

Wanted hot tub

Posted Nov 19, 2015 on Hotels
Hot tub was out of order. Really unhappy.
Comment from Hotel Management
Nov 25, 2015 by Philip Sheridan, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our hotel. The Spa heater recently went down and parts are on a rush order for repair. We apologize for the inconvenience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future.
Comment from Hotel Management
Nov 24, 2015 by Philip Sheridan, Hotel Management
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. I can assure you that the Spa heater repair is our top priority as it just recently occurred. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed