Property entrance

Reviews of Holiday Inn Saratoga Springs, an IHG Hotel

3 out of 5
Holiday Inn Saratoga Springs, an IHG Hotel
232 Broadway, Saratoga Springs, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 1003 reviews" "
Rating 8 - Good. 338 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 44 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, amenities
This is a clean but dated hotel. Beds were fine. Location was good. But the rooms were small and the place needs brought into the current century
Stayed 1 night in Apr 2024
Response from Kevin Tuohy on Apr 19, 2024
Thank for the candid feedback, Rebecca. We are very pleased that you were happy with the hotel location as well as the cleanliness of the hotel. We very much hope to host you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kevin Tuohy on Apr 16, 2024
Thank you so much for the favorable review, Steven! We are unbelievably happy that you were so pleased with your stay. Please choose to stay at the Holiday Inn whenever you travel to the Saratoga area in the future!

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was clean and it was located in a convenient area close to walks for parks, shopping and restaurants. I also liked that it was located relatively close to major highways.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Arturo,Thank you so much for the five-star review. We are so pleased you were able to take advantage of our convenient location, and we hope you'll come back for another visit.Sincerely,Kevin TuohyGeneral Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Kevin Tuohy on Apr 13, 2024
Thank you for taking the time to rate the hotel, John. We are terribly sorry that we earned just a 1 out of 5 rating. As can be seen from virtually all of the feedback on this site, our receiving such a rating is exceedingly rare. We truly would have liked to have had you post some additional comments or constructive criticism so that we may address the issues that led you to rate us so poorly. I can assure you that we will work to ensure that we receive far more positive ratings should you choose to stay with us in the future!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable but basic, which was fine. The staff was super nice. What I liked about the hotel was that there was plenty of common lounge space and it was so convenient to walk right to all the stores, restaurants, and bars. I would definitely stay again!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Cynthia,It is wonderful to know that you had an excellent experience with us at Holiday Inn Saratoga Springs! We are delighted our hospitable team left a memorable impression on you and that you took full advantage of the convenience our location affords our guests. Receiving recognition for the high standards of cleanliness we adhere to is always appreciated as well! Thank you for your perfect rating, and we hope you return soon. Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Kevin Tuohy on Apr 12, 2024
Thank you so much for the positive feedback, Elizabeth. We are unbelievably happy that you were able to rate your stay a 5 out of 5. Please stay safe and healthy and come see us again soon!

10/10 Excellent

Astri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kevin Tuohy on Apr 12, 2024
Thank you so much for sharing the perfect, 5 out of 5, review Astri! We are thrilled that you seem to have enjoyed your stay almost as much as we enjoyed hosting you. Please choose to stay wish us whenever your travels bring you to the Saratoga area in the future!

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kevin Tuohy on Apr 12, 2024
Thank you for rating the hotel 5 out of 5, Donovan! We are incredibly pleased that you enjoyed your visit. Please choose to stay with us again very soon!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient place to stay at an affordable price.
Stayed 1 night in Apr 2024
Response from Kevin Tuohy on Apr 10, 2024
Thank you for sharing the positive feedback, Donald. We are thrilled that you enjoyed your visit and truly hope that you will stay with us again soon!

4/10 Poor

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They put a checkout slip under my door at 4:30 am waking me up and the amount of contractors here coming in late and leaving early, I barely slept. The main purpose of a stay at a hotel is being able to sleep which I didn’t get to do.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Richard,Thank you for your feedback. We sincerely regret that your stay was disrupted, and we can certainly understand your frustration. Please know that your comments will be discussed with our team as we continue to improve the guest experience. Please accept our apologies for any inconvenience. It would be an honor to receive another chance to provide you with the exceptional experience you deserve.Sincerely,Kevin TuohyGeneral Manager

8/10 Good

David

Traveled with partner
Liked: Amenities
Great location to city shops etc.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear David,It was a pleasure hosting you while you were in the area. We're glad our location worked well for your trip, and we'd be delighted to have you return to Holiday Inn Saratoga Springs for another fantastic stay.Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Kevin Tuohy on Mar 31, 2024
Thank you so much for taking the time to share your thoughts about your recent stay, Donald! We are incredibly pleased that you enjoyed your stay and that you found our staff to be friendly. Please stay with us again very soon!

10/10 Excellent

Luis

Stayed 1 night in Mar 2024
Response from Kevin Tuohy on Apr 15, 2024
Thank you so much for the perfect, 5 out of 5, review Luis! We are thrilled that you found your stay to be so enjoyable. Please stay with us again in the very near future!

10/10 Excellent

Steven, Cadyville

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Mar 2024
Response from Kevin Tuohy on Mar 19, 2024
Thank you for taking the time to rate the hotel a perfect 5 out of 5, Steve! We are thrilled that you seem to have enjoyed your stay almost as much as we enjoyed hosting you. Please choose to stay with us whenever your travels bring you to the Saratoga area in the future

2/10 Terrible

megan

Traveled with family
Disliked: Cleanliness, staff & service
We booked this hotel for an overnight stay on a roadtrip to Vermont. While checking in we realized that the town was experiencing a power outage. I completely that a power outage is something out of their control but having zero access to lighting, food, vending machines, ice, and heat in 19 degree weather with 2 children was not a pleasant experience. We had to be guided to our room by a hotel employee by flashlight and navigate our room via phone flashlight until early into the morning hours. The hotel was unwilling to accommodate any type of compensation refund or even offer a free breakfast. Overall extremely displeased.
Stayed 1 night in Feb 2024
Response from Kevin Tuohy on Mar 2, 2024
Thank you for sharing your candid feedback. The Holiday Inn was one of the tens of thousands of places that lost power for a few hours very late in the evening/early morning 2/29. Thankfully, power was restored by 4 am the following morning. We know this was an inconvenience to our guests (as it was to hotel management and staff!) and are grateful for your understanding during this situation.

10/10 Excellent

Anne Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional
Stayed 1 night in Feb 2024
Response from Kevin Tuohy on Feb 24, 2024
Thank you so much for sharing such positive feedback, Anne Marie! We are absolutely thriled that you found your stay to be so enjoyable (and we think you're exceptional, too!). Please come see us again soon!

10/10 Excellent

aimee, Rensselaer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Few people can’t park to save their life and took up 3 extra parking spaces but overall great experience.
Stayed 1 night in Feb 2024
Response from Kevin Tuohy on Feb 20, 2024
Thank you so much for sharing the 5 out of 5 review. We are ecstatic that you found your visit to be a great experience. Please choose to stay with us again soon!

10/10 Excellent

Teddi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Teddi,Now that's a review that's going to make the day of every staff member at Holiday Inn Saratoga Springs. Thank you for being our guest and sharing your kind words. We are delighted you were impressed and hope to have the pleasure of welcoming you back again soon.Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Sheryl

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable and it is also pet friendly. The park behind is so beautiful, we walked it many times on our way into town which was very close by.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Sheryl,Our day is brightened by your excellent review of Holiday Inn Saratoga Springs! It's wonderful that you enjoyed our comfortable, pet-friendly accommodations, the beautiful park behind us, and our proximity to town. Many thanks for your kind compliments and we hope you'll return!Sincerely,Kevin TuohyGeneral Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kevin Tuohy on Feb 3, 2024
Thank you for the 4 out of 5 rating, Denise! We are very pleased that you enjoyed your stay. We truly hope that you will choose to stay with us in the future so that we may have the opportunity to earn a perfect, 5 out of 5 rating!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Nice place & within walking distance of downtown.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Thomas,Thank you for your kind review. We're delighted our excellent location was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Kevin TuohyGeneral Manager

8/10 Good

Maria

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kevin Tuohy on Jan 5, 2024
Thank you for the 4 out of 5 review, Maria! Please come see us again soon so that we can earn a perfect, 5 out of 5 rating!

6/10 Okay

Vincent

Traveled with family
Liked: Cleanliness
High Cost - Low Value
This is hotel is very dated. The rooms are small and somewhat cramped. The bathroom and shower is small, cramped and is an old style bathtub with shower. There are no USB ports for recharging your phone. The breakfast food was equally bland, like it had been into a microwave. This place is an example of cookie-cutter, corporate mediocrity, especially for the price
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Vincent,Thank you for taking the time to share your honest thoughts. We regret to learn that you were not fully satisfied with your recent stay. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It was a pleasure having you here, and we hope you enjoyed your time in Saratoga.Sincerely,Kevin TuohyGeneral Manager

2/10 Terrible

Steve

Traveled with family
Disliked: Amenities
Cold. Both literally and figuratively. New years weekend, the fireplace and wall the in the front lounge was never on, the fire pit, never on, the hot water in the room sink and shower freezing. No bellman, no luggage carts without have to hunt (without help). The front desk was confused about the rate, as a line trying to check in all found the rates excessive. Each day of our 3 day stay the card keys were deactivated. Front desk blamed the guests for putting cards near cell phones to “demagnetize” them. We didn’t - and the inconvenience each day made us feel unwanted. Heat in the rooms was either freezing or boiling. The facility was understaffed, without warmth or welcome - and damn expensive.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Steve,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch condition and that we are providing the amazing service we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll allow us a second chance to change your perceptions of our hotel.Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Kevin Tuohy on Jan 5, 2024
Thank you so much for sharing such great feedback, Mary! We are thrilled that you rated your stay a perfect, 5 out of 5! We very sincerely hope to be your home whenever you travel to Saratoga Springs in the future!

6/10 Okay

YANFENG

Stayed 1 night in Dec 2023
Response from Kevin Tuohy on Jan 14, 2024
Thank you for posting a rating for our hotel. We are disappointed that we earned just a 3 out of 5 rating. We truly hope to host you again soon so that we may earn a more favorable rating.

10/10 Excellent

Kathleen

Liked: Property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Kathleen,We're delighted you enjoyed your stay at Holiday Inn Saratoga Springs! Thank you for the kind review. Please come see us again soon.Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kevin Tuohy on Dec 12, 2023
Thank you so much for the perfect, 5 out of 5 review, Joel!We are absolutely thrilled that it seems you enjoyed your stay almost as much as we enjoyed hosting you. We truly hope to have the opportunity to accommodate you again very soon!

6/10 Okay

Thomas J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities
beds were surprisingly comfortable. Room was clearly dated and in need of a make over.
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 11, 2023
Dear Thomas,Thank you for leaving a review. We are so glad you chose to stay with us and that you were comfortable during your visit. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you enjoyed your time in Saratoga Springs!Sincerely,Kevin TuohyGeneral Manager

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from Kevin Tuohy on Nov 30, 2023
Thank you for taking the time to rate your recent stay an 8 out of 10, David! We truly hope to host you again in the future so that we can earn an even more favorable rating!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kevin Tuohy on Dec 18, 2023
Thank you so much for the 5 out of 5 rating, Lucas! We are incredibly pleased that you found your stay to be so enjoyable. We truly hope to host you again very soon!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for all activities in Saratoga. Loved it
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Angela,We can’t thank you enough for staying at Holiday Inn Saratoga Springs and for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Selden

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place downtown
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Seldon,Thank you very much for your review and choosing to stay at Holiday Inn Saratoga Springs. We are thrilled you enjoyed your experience with us. It was a pleasure hosting you, and we look forward to welcoming you back.Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Natalka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kevin Tuohy on Nov 18, 2023
Thank you so much for the perfect 10 review, Natalka! We are thrilled that you enjoyed your stay so much. Please choose to stay at the Holiday Inn whenever your travels bring you to the Saratoga Springs area in the future!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kevin Tuohy on Nov 20, 2023
We can't thank you enough for the perfect 10 review, Lauren! We are thrilled that you seem to have enjoyed your stay almost as much as we enjoyed hosting you. We truly hope to have the opportunity to serve you again soon!

8/10 Good

maryanne e

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Kevin Tuohy on Nov 18, 2023
Thank you for sharing the 4 out of 5 review, Maryanne. We truly hope that you will choose to stay with us again in the near future so that we can earn a perfect 5 out of 5!

6/10 Okay

Verified traveler

Business traveler
Property is old but could be more welcoming. Staff seemed pretty inattentive. I stayed for 4 night, my room was only serviced once, with no real explanation. Walls are thin, the noise is quite disruptive. There was construction next door, which was not disclosed and by day two of my stay there was major construction in the lobby area with was loud and dirty - again, this was not disclosed by the hotel upon booking or checking in. The restaurant is horrible. Do not waste your time or money.
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 6, 2023
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any disappointment with the service you received. We'll speak with our staff about your comments. In addition, we apologize for any concerns about the condition of the property and for any disruption while we update it. Please consider staying with us again when the work is complete.Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kevin Tuohy on Nov 6, 2023
Thank you so very much for the perfect 10 review! We are thrilled that you were so pleased with your stay! We truly hope to host you whenever your travels bring you to the Saratoga Springs area in the future!

10/10 Excellent

Kaitlyn

Stayed 2 nights in Oct 2023
Response from Kevin Tuohy on Nov 1, 2023
Thank you so much for the 5 out of 5 rating, Kaitlyn! We are thrilled that you enjoyed your stay almost as much as we liked hosting you. Please choose to stay with us again soon!

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, church bells early in am were a bit annoying. Parking spaces seemed oddly narrow. Otherwise nice stay.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Janice,Thank you for choosing Holiday Inn Saratoga Springs. We trust your room was clean and comfortable and that our location was convenient for your needs. We appreciate your feedback on our parking situation and will speak with our team regarding your comments. Please come back and see us again soon. Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

STANLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOM , FRIENDLY STAFF , GREAT LOCATION , EASY PARKING . REASONABLE PRICE . WOULD STAY THERE AGAIN .
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Stanley,Thank you for taking the time to share your comments with us. We are thrilled to know that you enjoyed your overall visit and appreciated our clean accommodations, friendly staff members, convenient location, and ample parking options. It was truly a pleasure hosting you, and we hope to see you again soon! Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Kate

Stayed 2 nights in Oct 2023
Response from Kevin Tuohy on Nov 12, 2023
Thank you so much for taking the time to post a perfect, 5 out of 5 review, Kate! We are incredibly appreciative of the great feedback. Please choose to stay with us again soon!

10/10 Excellent

Concetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kevin Tuohy on Oct 20, 2023
Thank you so much for the perfect 10 rating, Concetta! We are absolutely thrilled that you enjoyed your visit! Please choose to stay with us whenever your travels bring you to the Saratoga area in the future!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Adequate. Great location and value
Clean enough. New enough. Bed was comfortable and bathroom fine. Great location. Will definitely stay again
Stayed 1 night in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Jeffrey,Thank you for the outstanding review of your recent stay at Holiday Inn Saratoga Springs. We're glad you enjoyed your visit with us and our clean accommodations, comfortable beds, and excellent location. It's the best compliment knowing you'll spend time with us again in Saratoga Springs, so come back soon!Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Kate

Stayed 1 night in Oct 2023
Response from Kevin Tuohy on Nov 6, 2023
Thank you so much for the perfect, 5 out of 5 review, Kate! We are ecstatic that you enjoyed your stay so much! We truly hope to host you again very soon!

8/10 Good

Mark, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was polite and courteous
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 12, 2023
Dear Mark,Thank you for your feedback! We're delighted you found our rooms clean and our team polite and courteous. We focus on these details to create a comfortable and welcoming environment for our guests, and it's amazing when our hard work is recognized. We look forward to having the pleasure of hosting you again at Holiday Inn Saratoga Springs!Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Danel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value and Experience in Saratoga
This is by far the best value in Saratoga, while still getting an upscale feel. .3 miles to the middle of Broadway, less than 2 miles to the Track, less than 3 miles to SPAC. A 'Stewarts' adjacent for essentials and a beautiful park adjoins the parking lot for fitness or pets. Bar and lobby are gorgeous. Pool and fitness center, top notch.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Danel, Thank you for choosing Holiday Inn Saratoga Springs and for sharing your kind sentiments with us. We are proud to have earned your five-star review and to know you found great value here. We look forward to welcoming you back in the future. Sincerely,Kevin TuohyGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Nice location plenty of places to eat close by.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 17, 2023
Dear Stephen,Thank you so much for choosing to stay with us at Holiday Inn Saratoga Springs. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also wonderful to read you were able to take full advantage of our convenient location. It was an absolute pleasure to host you, and we hope to welcome you back in the future.Sincerely,Kevin TuohyGeneral Manager

8/10 Good

Asaf

Stayed 1 night in Sep 2023
Response from Kevin Tuohy on Sep 15, 2023
Thank you so much for taking the time to share an 8 out of 10 review, Asaf. We very much hope to have the opportunity to host you again in the future so that we may earn a perfect 10!

10/10 Excellent

Nan E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. The area is great. Shuttle to the concert was much appreciated.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 10, 2023
Dear Nan,We're delighted you found Holiday Inn Saratoga Springs lovely and enjoyed the area. We're also pleased that you appreciated the shuttle service to the concert. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing us!Sincerely,Kevin TuohyGeneral Manager