Posted Sep 7, 2016 on Hotels
The rooms are dreary & service is unprofessional.
The front desk was closed all day, with a note to call the main number. Before departing for the day, I called the number and spoke with someone about letting our dog-walker into the room - he told me to either "leave the key under the matt" or give the dog walker the key, and leave the key in the room afterwards. The gentlemen assured me that the front desk could let me into the room.
I noticed a sign that the office closed at 10 PM. Between 815-10 PM, I called the number and left 6 messages each time asking them to confirm whether if they were closed, and in desperation, called also hotels.com -no one answered or replied to any of our messages. More than fearing that we were locked out with no place to sleep, we were terrified that our beloved dog was locked inside with no proper care.
At 1045 PM, we arrived at the hotel and found it open. As we were about to berate the staff, he explained the supervisor (Ace) had the only phone and there was no other phone at the motel. He let us into the room to be reunited with our dog.
This is not a case of all's well that ends well. The failure of the hotel to call us back caused us undeserved mental anguish and stress. It is unacceptable for a hotel to not have a working phone on site for emergencies: it is completely irresponsible to ignore 6 messages. No one should ever stay at a property that is irresponsible for the physical safety & mental well-being of its guests.