- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, amenities
Loved the property and its cozy common space.... This was the reason we booked for this holiday weekend getaway. Unfortunately all of the common spaces were closed for private parties on Saturday from 1:00 on for the rest of the night. For guest staying during a snowstorm there was no place to relax with friends besides our small rooms. We were not forewarned of this nor given rooms with adequate seating for hanging during our stay. We found the personnel at desk (specifically Mike) to be rude an unaccommodating. He was abrupt and not at all caring that his overnight guests ( and we were not the only ones, met others in lounge who agreed) were inconvenienced by lack of lobby/restaurant/ lounge and parking during our stay. Totally grouchy senior gentleman who took extra time at check in because he was lacking in knowledge of his computer program and was gruff with me when questioning if there was a problem. Not the person you should have upfront representing your establishment. Not sure if I will stay here again.