Ratings based on 695 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville

Nice hotel with newly remodeled rooms

Posted Jan 9, 2018
Staff very friendly and helpful at check in. Room was very nice and recently remodeled. Located near downtown Saratoga Springs
4 out of 5
Recommended
for Everyone
by A verified traveler from Farmington, NY

Great place! Close to everything!

Posted Dec 25, 2017
Hotel staff was phenomenal!!! Every interaction was tremendous! Professional, courteous, friendly, and accommodating! I only gave a 4 instead of a 5 because we stayed in the luxury suite and the description said there was a sofa bed but there wasn’t. Not a big deal as the would have brought a rollaway but the kids slept on the floor! Overall great place and great staff!
Comment from Hotel Management
Dec 28, 2017 by DOSM, Hotel Management
Thank you for your overall positive review! We are glad that you enjoyed your stay. I wish we would have known that you were in need of a roll-a-way, we would have certainly accommodated you! We apologize for the error. We appreciate your feedback, and we do hope that you will be our guest again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from vermont

Posted Dec 22, 2017
Very nice hotel close to downtown, clean large rooms, super friendly staff
3 out of 5
Recommended
for Everyone
by A verified traveler from Netherlands

Don't go in winter

Posted Dec 20, 2017
Pros: In downtown
Cons: Breakfast room / restaurant must upgrade facilities, put curtain or double door to outside
Location: Downtown Saratoga springs, lots of restaurants.
Room OK, internet OK, staff OK. Breakfast room / restaurant: - Has 3 toasters of which only 1 works - Has a direct door to outside through which a gust of cold air enters each time it opens.
Comment from Hotel Management
Dec 28, 2017 by DOSM, Hotel Management
Thank you for your review of your recent stay. We sincerely apologize for the experience you had regarding the toasters in the restaurant. They have since been replaced and all are operational. Also, we will look into a solution for your comments about the cold air coming into the restaurant. We value your feedback, and we hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

modern hotel convenient to everything

Posted Nov 28, 2017
Pros: Very convenient
Cons: nothing, as of this visit
Location: Right on Broadway, with shopping and dining close by.
We enjoyed our stay which included dining in The Springs restaurant. The room was well appointed and comfortable. Hotel staff were all very welcoming. We hope to be back next year!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
the room was very comfortable, clean and well stocked
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario NY

Hotel was conveniently located to the City Center

Posted Oct 30, 2017
Pros: Room was quite and bed was comfortable too.
Cons: Could add complimentary breakfast for the price of the room
Location: Congress park, Saratoga Springs State Park
We were in Saratoga Springs for a conference at the City Center which the hotel is connected to. If you like swimming the hotel has the best pool for a hotel that I have seen. Staff were courteous allowing us a late checkout to accommodate our need for teenage son with us.
Comment from Hotel Management
Nov 2, 2017 by DOSM, Hotel Management
Thank you for the great review! We are happy to hear you enjoyed your stay, and our great location right in downtown Saratoga Springs! We greatly appreciate your feedback, and we hope you will be our guest again soon!
5 out of 5
by A verified traveler

Posted Oct 24, 2017 on Hotels
I feel good and comfortable when I stay there. Swimming pool , room and environment are clean. Services are good.
Comment from Hotel Management
Nov 2, 2017 by aleske, Hotel Management
Thanks for your positive comments and recommendation! It sounds like you had a wonderful time with us, and we can't wait to welcome you again soon!
5 out of 5
by julie

This traveler left a rating score only Posted Oct 23, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from medford ny

Great place

Posted Oct 21, 2017
Clean rooms with. All amenities you want .staff very friendly and helpful bell hops very caring and know the area very well.the location couldn't be better right in the middle of town.many things to do there.
Comment from Hotel Management
Nov 2, 2017 by DOSM, Hotel Management
Thanks for your positive comments and recommendation! It sounds like you had a wonderful time with us, and we can't wait to welcome you again soon!