Ratings based on 497 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga, Canada

Nice and comfortable place to stay

Posted Oct 22, 2017
Cons: Provide electrical outlets for North American travelers
Location: It is close to Metro station and few stations away from central
Very help full and staff. Very clean and comfortable rooms.
Comment from Hotel Management
Nov 6, 2017 by General Manager, Hotel Management
Dear Rakesh, thank you for your visit and for the time you took to provide us with your review! Our customers ' satisfaction is our priority so we will continue to work with dedication and steadfastness. We will wait for a next visit from you! Best regards.
5 out of 5
Recommended
for Couples
by A verified traveler from Saratoga, California

Nice, comfortable, quiet + public transportation

Posted Oct 13, 2017
Pros: Outstanding front-desk service.
Location: 1- Gaudi and other architecture masterpieces from early 1900s. 2. Museums (PIcasso) 3. Beach (Barceloneta) 4. Food (anywhere, I think)
Hotel located in an upper middle-class neighborhoods (I used to live a couple of blocks from there 30 years ago). Next to bus lines and subway which take you to any tourist place you want to see.
Comment from Hotel Management
Nov 6, 2017 by General Manager, Hotel Management
Dear guest, we appreciate you taking the time to provide us with your review regarding your stay! We are glad to hear that overall your experience was positive. As you mentioned, our situation, just 1 min walking from "El Putxet" metro station, brings to all our guest very close to must-see attractions. We will wait for a next visit from you! Best regards.
4 out of 5
by Perry

First room not good, second room great!

Posted Sep 8, 2017 on Hotels
When I first checked in they assigned me room #102 which did not match the pictures in Hotels.com. It was basically a large storage closet that they managed to barely squeeze a bed into (with a think mattress and hard frame, like a collapsible bed), no bathtub, only 1 single outlet to share for the refrigerator or my laptop computer... I checked fire escape map and realized this was the only room on the floor that was tiny and didn't have a bathtub. I realize the hotel wants to maximize space and earn as much profit as possible, but this was not a good impression to a first time visitor of both the hotel and Barcelona. Fortunately, staff member Meriem offered to move me into one of the other available rooms, which had a more comfortable bed, a bathtub, multiple electrical outlets, and was roomier. I really appreciate her doing that. If the hotel wants to rent out room #102 I recommend they list it separately, with a lower price, and clear pictures and description. I'm sure there are many people would be happy to save money by renting a smaller room, but people don't want to be surprised and find the room they rented doesn't match the pictures on the website. The rest of the staff was also friendly and helpful. The restaurant keeps strange hours, so I never ate there, but I found this was common in the parts of Europe I've visited so far. Everyone seems to be on the same eating schedule except for tourists. Fortunately, the hotel is an excellent location.
Comment from Hotel Management
Sep 23, 2017
Dear Perry, thank you for choosing us! We are pleased to have solved any problem during your stay. Hoping a next visit from you!
4 out of 5
Recommended
for Couples
by A verified traveler from Canada

Got more for less

Posted Aug 27, 2017
Found this hotel for cheaper than any in the area, and the room was nicer than expected! Close to lots of great eating, and great staff.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Dear Brett, thank you for your visit and kind review! We will continue to work to get your 5-star punctuation on a next visit! Our best wishes!
5 out of 5
by Sabrina S from Barcelona

A very comfortable stay, will book again!

Posted Jul 25, 2017 on Hotels
I stayed in Barcelona for one night in Silken Sant Gervasi. My room was upgraded to a suite and it was quite spacious and well maintained. I loved how clean and comfy everything was. The front desk manager was very polite and even asked me if he should call a cab for me while checking out. The bathroom was very clean, with a bidet, separate shower and bathtub. I commend the management for their maintenance of the environment and will definitely stay here again! A+++++
Comment from Hotel Management
Aug 1, 2017
Dear Sabrina! Such a lovely review! It is the best reward for the hard work of all our staff! We will be more than pleasured to welcome you again in a future with our best smile! Thank you!!!
3 out of 5
by A verified traveler

Posted Jun 5, 2017
I would say my overall experience was okay. In this trip I stayed in Paris and that experience was much better. Few things I didn't liked: - Little rude staff - their unwillingness to increase guest's experience - felt like they were trying skim more money from us
Comment from Hotel Management
Jul 18, 2017 by General manager, Hotel Management
Dear guest, thank you for your visit! We are sorry to discover that your stay didn't fulfill your expectations. The satisfaction of all our guest is our goal so we always work hard to reach it. We regret the negative impresion you got about our staff so we will take care of your comment in order to improve our facilities and servicies. We hope you can visit us in a future. Best regards.
4 out of 5
by A verified traveler

Posted May 24, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017
Thank you for your visit! We hope we can welcome you back in a future!
4 out of 5
by J

Posted May 22, 2017 on Hotels
This was very expensive for the room, and the facilities of the hotel, especially as we were in a much better hotel the day before at approx 60% of the price!
Comment from Hotel Management
Jul 18, 2017
Thank you for your visit. We are sorry to not be able to fulfill your expectations. Our prices change as well as our demand changes so high demand dates are always more expensive. We will continue to working hard! Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to metro, friendly staff, great neighborhood

Posted May 16, 2017
Pros: The closeness to the metro, the helpfulness of the staff, the neighborhood.
Location: There was one restaurant that we went to right next door which was great, like an asian fusion restaurant. There are also a few bars nearby.
We really enjoyed our stay at this hotel. The staff are very friendly and helpful with any/all questions that we had. We enjoyed how close it was to the metro as well which was very convenient (able to transfer almost all lines). The neighborhood is cute and charming- as well as very quiet! There were a few great restaurants and cafes we stumbled upon when we ended back there at night. Overall, we enjoyed our stay there and would gladly go back to this hotel again.
Comment from Hotel Management
May 19, 2017 by General Manager, Hotel Management
Thank you for spending your valued time to post a review about our hotel and for your lovely words, also for the detailed information. It is encouraging for all our staff and for the hard work they do during all year. We certainly look forward to welcoming you back in the near future.Kind regar
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly Hotel

Posted May 3, 2017
A very efficient and fast check in on arrival, we found all the staff very hard working, helpful and friendly especially Miriam on the desk.
Comment from Hotel Management
May 9, 2017 by General Manager, Hotel Management
Thank you for your visit and nice comments. We work every day to offer our clients the best possible service. Your comments encourage us to continue working hard. We really look forward to seeing you in the future!