Ratings based on 1,743 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from london

The ultimate in luxury

Posted Aug 23, 2017
Having stayed at the banyan tree hotel with Thai hospitality , I find it difficult to stay in any other luxury hotels in the world with the same service at the same price. Highly recommend to book rooms with club lounge facilities. Very family friendly hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Hotel

Posted Aug 21, 2017
We loved everything about this hotel. The staff was wonderful, our suite was wonderful and the restaurants on site were wonderful.
Comment from Hotel Management
Aug 22, 2017 by Nopparat Aumpa, Hotel Management
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Decent hotel located in a quite neighborhood.

Posted Aug 16, 2017
Pros: Quite and good service.
Cons: Check-in service and housekeeping.
It is near the embassy area of Bangkok, so is quite and safe. Room is good overall, I am satisfied. But the point is, there are many good hotels in Bangkok given this price, so banyan Tree has weaker competitive edge and maybe want to think about how to improve a bit.
Comment from Hotel Management
Aug 22, 2017 by Nopparat Aumpa , Hotel Management
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Your points have been shared with our department heads so that the necessary improvements are going to be taken, along with refresher training sessions on our service standards. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good luxury hotel

Posted Aug 8, 2017
Pros: The rooftop.
Cons: Intall plugs in the bedroom next to the beds.
Hotel very clean and nicely decorated. Hreat roof top. Room pretty small, we stayed in a one bedromm suite,unfortunatly we couldn't find any plug in the bedroom to charge our phone which was also our alarm clock! We had to charge our 3 devices in the living room.
Comment from Hotel Management
Aug 9, 2017 by Nopparat Aumpa , Hotel Management
Dear Valued Guest, Your appreciation of our hotel facilities and of our team is truly heartwarming and we are all truly inspired by your comments to continue to strive to offer even better service to our guests in the future. Thanks for choosing to stay at our hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us. With best regards, Nopparat Aumpa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US Virgin Islands

beautiful hotel with 5-star service

Posted Jul 31, 2017
We stayed four nights and the experience was hands down the best 5 - star hotel we have stayed in. The service was so attentive and detailed. Staff were so friendly and lovely. We had a two bedroom suite with our two teenage boys and it was perfect. The Club Level Lounge was so great with breakfast and evening cocktails and appetisers. We almost didn't want to leave the hotel! The room itself had so many other little details and treats - it really was an amazing experience.
Comment from Hotel Management
Aug 1, 2017 by Nopparat Aumpa , Hotel Management
Dear Valued Guest, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
3 out of 5
by A verified traveler

Posted Jul 25, 2017
In the shower drain was a big blob of hair. Needed the room for about 5 hours until we catched our flight back home. Front desk lady said we can get a discount on the room. When it was time to check out they said can't help us because it was reserved under Expedia. If that is true, could you please help me?
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Room on 43rd floor and Vertigo and Moon Bar

Posted Jul 16, 2017
The room has separated living room and bedroom. The room is decorated in traditional Thai style which I really fond of. Because we were on the high floor, we had a great view over the city. Last, the bathroom is spacious with a bathtub and separate shower. The room is clean, tidy, spacious.
Comment from Hotel Management
Jul 19, 2017 by Nopparat Aumpa , Hotel Management
Dear Anthony T, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, best bed ever!

Posted Jul 6, 2017
We stayed for three nights and wished we could have stayed longer. Room was lovely, unfortunately the roof was closed due to rain/wind but we did try out the amazing bar and pool. It is a little bit further out from the historical sites but perfect other than that.
Comment from Hotel Management
Jul 11, 2017 by Nopparat Aumpa , Hotel Management
Dear m kent, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel close to all amenities

Posted Jul 5, 2017
We spent 5 days in Bangkok, the hotel was a big part of it, good pool area, amazing rooftop bar / restaurant
Comment from Hotel Management
Jul 6, 2017 by Nopparat Aumpa , Hotel Management
Dear Valued Guest, Along with the team of Banyan Tree Bangkok I would like to thank you for staying at our hotel on your recent visit to Bangkok. Also thank you for taking the time to share your feedback on your recent stay. We are all most delighted to know that you enjoyed your experience at our hotel. We will share your feedback with the team Please do come back and stay again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl.

Wonderful hotel in the city.

Posted Jun 28, 2017
Pros: Everything
Cons: A little more light in the bathroom.
Stayed on the 58th floor with club access. The view was spectacular. The food was excellent. Free cocktails from 530PM to 730PM. High tea during the afternoon. Unbelievable service . Always with a smile. Beautiful room. The best of the 4 hotels we stayed at in Thailand. We will definitely go back again.
Comment from Hotel Management
Jun 29, 2017 by Nopparat Aumpa , Hotel Management
Dear Rudolph, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The team and I look forward to having you back in a not too distant future. With best regards, Nopparat Aumpa General Manager