Ratings based on 660 Verified Reviews

3.5 out of 5
71% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

checking out the Kaaterskil Falls

Posted Nov 7, 2017
Pros: Hotel is in a great location.. Near to 87so we drove North to Catskil and wandered about and South to Kingston.
Cons: The lighting in the room is extremely poor. Difficult to read in bed, or anywhere in the room
Enjoyed the area. Love to try restaurants. Went to Kingston for dinner at Guidos Little Italy..Had a wonderful evening. The staff was so warm and friendly.Did some shopping and checked out the changing of the leaves. Too bad we ended up getting rained out. Will come again
Comment from Hotel Management
Nov 8, 2017 by Manager, Hotel Management
I want to ensure that you know that we take guest comments very seriously. Thank you for the insight regarding your experience with our staff and area. It is so valuable to have your feedback brought to our attention and we hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brockville Ontario

Close to highway, and catskills park

Posted Nov 3, 2017
Comfortable, clean. Room darkening drapes are great. Restaurant attached. Pool was too cold for me but it was being enjoyed by others. Free parking thank you. Good selection for visiting the catskills.
Comment from Hotel Management
Nov 4, 2017 by Manager, Hotel Management
Our primary objective is to provide our guests with a memorable and enjoyable experience; so we thank you for sharing your feedback regarding our parking and room. It is so valuable to have your feedback brought to our attention and we hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Biking and running in the Catskills.

Posted Nov 2, 2017
After spending a good part of the day running and biking around and near the Ashokan reservoir, my stay at the hotel and a good nights sleep help prepare me for my trip home the next morning.
Comment from Hotel Management
Nov 4, 2017 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusettes

Convenient and quiet

Posted Oct 28, 2017
The hotel was better than I expected.The bathroom was very clean and everything worked as expected. The beds were clean and comfortable, although a bit high and hard to get into. The TV remote was a bit unpredictable - it may have needed new batteries. Overall, the place was very comfortable and quiet. We did not eat at the diner, but there were always people there. It was easy on-off the highway, too. Front desk staff were very pleasant, welcoming, and helpful.
Comment from Hotel Management
Oct 28, 2017 by Manager, Hotel Management
Thank you so much for sharing your review and giving us your honest comments. We appreciate your feedback regarding our staff and comforts of your room. We hope that you will return at a future date to be impressed by the improvements we have made.
3 out of 5
by A verified traveler from Ithaca, NY

Pretty Good in Its Price Range

Posted Oct 23, 2017
Pros: Price
Cons: There needs to be some maintenance on the doors, the bathroom, and some other worn spots. Also, get rid of linens that have burn marks or stains.
Location: There is a highway right there, so traffic all night. But the hotel is right off of 87 and 90, and we were able to get to our venue easily.
For its price, this hotel has pleasant front desk staff but my bathroom door had a spot that was kicked in, there was a burn on my blanket, and my housekeeper ignored my note to clean the ice bucket even though I left it in on the tip envelope. However, my room was clean and quieter than I expected. This is a good value for the money.
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
We appreciate the compliments and the comments regarding areas where can improve. Thank you for sharing your opinion of our staff and hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Howard Beach, NY

Nice Visit

Posted Oct 16, 2017
We had a nice stay. Staff was very helpful and friendly. We had a group fo friends all stay here after the Hunter Mt. Octoberfest.
Comment from Hotel Management
Oct 23, 2017 by Manager, Hotel Management
Thank you for sharing the details about your recent visit. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for for your money and we are so happy to know that our efforts are well received.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Cons: The heating/ac unit blows air directly onto the bed. This is somewhat annoying when you are trying to sleep and are suddenly hit with a blast of air
Great location next to Thruway exit; nice hotel, clean, quiet, and comfortable.The coffee in the room as well as in the lobby is terrible! Convenient restaurant adjoining. Overall a good experience.
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
It is great to hear of how you enjoyed the value and the convenient location of our hotel. We are most happy that you found your stay a pleasaant and comfortable experience. We hope to see you again soon, to give you another wonderful nights' sleep, and to impress you with the improvements to our amenities.
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

Howard Johnson Saugerties NY

Posted Oct 6, 2017
Pros: Convenient location
Cons: The price was high because of the Hudson Valley Garlic Festival weekend.
Location: Opus 40, Woodstock, Garlic Festival, Hyde Park NY
Just a one night stay while we were in town over the weekend. We had stayed here before. It was a clean quiet place to sleep, which is mostly what we were looking for.
Comment from Hotel Management
Oct 13, 2017 by Guest Relations Manager, Hotel Management
We thank you for spending one night with us during your weekend trip. Great to hear that we have once again provided you comfortable hotel experience. Let us know if you need assistance when you visit us again. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017
I would recommend to put towels holder to dry and hold towels. I stayed 5 nights and the bedding was not changed . Well for the priced paid it should be done.
Comment from Hotel Management
Oct 5, 2017 by Manager, Hotel Management
Thank you for your 54 night stay with us here at our hotel. However, I want to apologize for the housekeeping issues that you experienced. This is definitely not our standard services. We will make certain this is rectified and improved. Thank you for your business, we hope to have the chance to see serve you again.
2 out of 5
by A verified traveler

for $170 a night this is a dump.

Posted Sep 28, 2017
This was the only hotel in the area, could not wait to leave.
Comment from Hotel Management
Oct 5, 2017 by Manager, Hotel Management
I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your words mean a lot to us and will help us to recognize our weaknesses during the renovation process. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for your convenience in future visits.