Ratings based on 608 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value hotel

Posted Jan 23, 2017
The front desk agent was not rude but also not friendly either. The room was clean but there is a vibration somewhere on top of our room and rattling noise that made the stay a little unpleasant. Also the HVAC was on and off too often, every minute, and it was loud, that I had to turn it off in order for us to sleep.
Comment from Hotel Management
Jan 25, 2017 by Manager, Hotel Management
Thank you for reviewing your stay here a tour hotel. I regret that we failed to meet your approval on the services. Your feedback will be shared with our team, we appreciate our guests' comments and sharing points on how we could improve our services. Kind regards.
4 out of 5
by A verified traveler

Nice average hotel

Posted Jan 20, 2017
Nothing fancy, but we enjoyed it. The rooms were quiet and clean. Big indoor pool. Convenient location.
Comment from Hotel Management
Jan 24, 2017 by Manager, Hotel Management
Wonderful to hear that you were comfortable with the basic accommodation we provided during your visit. Thank you for choosing to stay with us, and for letting us know that you also find our place convenient. We hope to see you again soon.
1 out of 5
by A verified traveler

Posted Jan 8, 2017
This hotel needs to be updated ! I would mind that it was old if it was clean , but the bathroom was disgusting
Comment from Hotel Management
Jan 13, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, We are disappointed to discover your stay was not up to par and you felt the hotel and decor need updated. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We hope you will return for a future stay to see how we are improving. Thank you for your time and well wishes.
4 out of 5
Recommended
for Everyone
by A verified traveler from nj

Good value

Posted Dec 31, 2016
Close to the highway, nice size room, newly renovated and quiet. Convenient restaurant connected to the hotel.
Comment from Hotel Management
Jan 2, 2017 by Guest Relations Manager, Hotel Management
Dear J, Thank you for sharing the details about your recent visit at our hotel. It is heartwarming to hear how we have sufficed your accommodation needs. We will do our best to make your next visit a lovely experience. Kind regards.
1 out of 5
by A verified traveler

Horrible customer service

Posted Dec 17, 2016
The room was standard, but nothing special. I am in my late 20s and recently diagnosed with MS. I asked the staff for assistance with my bags as I was leaving because the hotel is advertised as handicap accessible. I was informed that they do not assist guests with bags. It was extremely difficult carrying my bags out with a walker. I was horribly disappointed with the service! The receptionist at the front desk was extraordinarily rude to me and refused to give me any type of assistance at all! Not even a cart to try to wheel my bags out! Needless to say, I will NEVER go back.
Comment from Hotel Management
Dec 19, 2016 by Hotel Management, Hotel Management
I am so sorry to hear about the unacceptable circumstance you faced during your visit. We take pride in hospitality and service and the way you were treated is certainly not condoned. We would love to have the opportunity to serve you and provide you with the level of service you expect and should receive at our hotel. Please do consider us again so that we are provide you with a more enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and newly updates

Posted Dec 5, 2016
Stayed for a Friday and Saturday it was very quiet pool and sauna where very clean. Enjoyed and peaceful weekend
Comment from Hotel Management
Dec 6, 2016 by Guest Relations Manager , Hotel Management
Weekend RnR, We enjoyed reading your review and thank you for taking the time to share your positive experience and high rating with us. We are happy you enjoyed some recent updates and found the pool and sauna to be clean and comfortably quiet. We look forward to serving again. Best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Clean hotel in great location

Posted Nov 29, 2016
Pros: Clean and modern rooms.
Location: Right off highway
Very clean and modern hotel. Rooms were spacious and very comfortable. The pool area was great. The hotel is ideally located just south of Albany and right off the highway.
Comment from Hotel Management
Nov 30, 2016 by Guest Relations Manager , Hotel Management
Wendy, We are thrilled to hear from you and learn we met your expectations of services and accommodations. Great to also know that our location worked great for your needs. Thank you for taking the time to share with us. Please return for another stay the next time your in the are.
5 out of 5
by A verified traveler

Posted Nov 22, 2016 on Hotels
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear Guest, We are thrilled to hear from you and see that we met your expectations during stay with us. Thank you for taking the time to share this high rating of our hotel. We hope to be of service to you again with a future stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bournemouth

good comfortable room , good food and wifi

Posted Nov 18, 2016
Pros: food and wifi
Cons: room could be laid out better but not a problem and the room heaters are hot air blowers witch can be loud
Location: Kingston is good for most things and Woodstock is close if you want to see some hippies
very pleasant stay at this hotel,nothing to complain about
Comment from Hotel Management
Nov 22, 2016 by Guest Relations Manager , Hotel Management
Dave, Wonderful to hear from you we are happy to learn our location worked for your needs and you had a pleasant stay with us. We apologize the heaters were a bit of an inconvenience for you and appreciate your feedback. We hope to have you back the next time you return to the area.
5 out of 5
by A verified traveler

Overall great experience

Posted Nov 16, 2016 on Hotels
Excellent hotel for the price.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us and we are so happy to learn we met your expectations in comfort and price. Thank you for your positive review and 5 star rating! We hope to be of service to you again with a future stay.