Ratings based on 808 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton NJ

good price, 20 minutes to center of Boston

Posted May 16, 2017
Pros: price and location
Location: twenty minutes to center of Boston, good Uber service
Very good breakfast, clean room, helpful staff, reasonable price
Comment from Hotel Management
Jun 7, 2017 by ludwing ardon, Hotel Management
Value is what Holiday Inn Express is all about. From the breakfast to the complimentary shuttle service this makes us a great choice to staying in the airport. We hope to see you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
It was great! Helpful staff, clean rooms, very easy to work with.
Comment from Hotel Management
May 10, 2017 by ludwing ardon, Hotel Management
Thank you for your 5 star rating. I am you enjoyed your stay with us. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

BOSTON Marathon Trip#3

Posted Apr 19, 2017
Pros: The staff and the room and the continental breakfast.
My wife and me and our grandson had a Gr8 time. The staff did an excellent job. If there is another marathon we will be staying at the Holiday Inn Express Saugus (Logan Airport).
Comment from Hotel Management
Apr 21, 2017 by ludwing ardon, Hotel Management
We are glad you enjoyed your time with us. Boston Marathon is one of our favorite events of the year and we love interacting with our guests. We hope to see you next year.
4 out of 5
by John

Posted Mar 22, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Thank you for your 4 star rating. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice and Clean

Posted Mar 20, 2017
Check in was quick, the staff was friendly, and the room was clean, check out was just as easy and the breakfast was the typical continental breakfast, they ran out of bacon I was sad.
Comment from Hotel Management
Mar 28, 2017 by ludwing ardon, Hotel Management
Thank you for your review. I apologize we ran our of bacon. Bacon makes everything better! We will ensure we have plenty of bacon going forward and it is always cooked and ready to go.
4 out of 5
by A verified traveler

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Thank you for your 4 star rating. We are glad to see you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Convenient airport stayover

Posted Mar 12, 2017
Pros: Airport shuttle was fast and easy. Check in was fast and friendly. Facilities clean and pleasant.
Cons: Replace the mattress, it was too soft for my taste. Not a huge deal, everything else was fine.
Location: Nothing walkable, but they had plenty of menus to order in Chinese or pizza.
Fitted our needs perfectly. Airport shuttle was fast and convenient. Staff very friendly.
Comment from Hotel Management
Mar 28, 2017 by ludwing ardon, Hotel Management
Thank you for feedback. Our complimentary shuttle service makes us a great value to staying in the airport. We are glad to see we delivered on your needs and hope to see you again.
4 out of 5
by Tracy

Posted Mar 11, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Thank you for taking the time to rate us. We hope to see you soon.
4 out of 5
by Melissa

Close to Logan

Posted Mar 5, 2017 on Hotels
We often stay here before flying out of Logan. It's an additional $12 a day to keep your car on their property, and they will send a shuttle to the airport to pick you up when you land.
Comment from Hotel Management
Mar 28, 2017
Thank you so much for your feedback. We offer long term parking for our guests who fly out of Logan and want to leave their cars with us. As you stated this is at $12 per day. We have a complimentary 24 hour shuttle service and have convenient drop offs in the morning which can be signed up for at the front desk. We hope this stay will lead to additional future stays with us.
5 out of 5
by Diana

Posted Feb 28, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Thank you for your 5 star rating. We are glad you had such a good stay with us. See you soon.