Ratings based on 306 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Fun hotel with good event facilities. Classy to have treats at reception, but water in lobby was not replenished once it ran out. Room was comfortable and of good size. Bed had 3 different types of pillows which should offer something for everyone, but I didn't sleep well on any of them. Jetted tub in room was small but worked well. No ventilator fan in bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Staff was very friendly. Rooms as spacious. Restaurant was good with very friendly staff particularly in the morning.
Comment from Hotel Management
Sep 11, 2017 by reception, Hotel Management
We loved reading your review and thank you very much for the perfect rating. We look forward to hosting you again when your travels bring you back to Sault Ste. Marie.
5 out of 5
Recommended
for Everyone
by A verified traveler from Thunder Bay

Clean, welcoming & convenient

Posted Sep 3, 2017
We always stay here when in the Sault - good clean rooms, kind, welcoming staff, great salt water pools the kids & the travel weary bones love, good familiar food at hotel restaurant with live music many evenings & coffee bar as added bonus.
Comment from Hotel Management
Sep 4, 2017 by reception, Hotel Management
Good day Heather, thank you for your loyalty and wonderful feedback. We love hosting you and look forward to your next visit with us at The Inn.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Ab

Expedia problems!

Posted Aug 31, 2017
Pros: Clean and great staff.
Cons: Bathroom plumbing was haphazardly installed.
Hotel was very nice. Staff(Mike) was a great help. I had a problem with my booking with Expedia that wasn't taken care of when we arrived. Mike took great care to accommodate our needs and we had a great stay. We also had a nice experience in the restaurant. Stalk was nice and food was good. We would recommend this hotel to everyone we know.
Comment from Hotel Management
Aug 31, 2017 by reception, Hotel Management
Todd, thank you very much for taking the time to share your visit with The Inn and that Mike was a great help to ensure we exceeded your expectations. We love to host you again during your next trip to Sault Ste. Marie.
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara, ON

Surprise!

Posted Aug 29, 2017
Wonderful place. Loved the pool and whirlpools. Nice ambiance, and very clean. Staff were extremely helpful and friendly.
Comment from Hotel Management
Aug 31, 2017 by reception, Hotel Management
Hilary, we are extremely happy and proud that we exceeded your guest experience with your perfect rating. One of our top priorities is hotel cleanliness. Hope to see you soon again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Elliot Lake

Handy location, great amenities

Posted Aug 28, 2017
Pros: Food services, quality of room (included a soaker tub which was great!), good location
Cons: Possibly beeter signage leading up to parking entrances
Location: Right on 'the strip' - close to shopping, food, casino, etc.
Convenient location, lots of parking, Casey's Restaurant right on site, comfortable with well trained staff. Access to parking is a bit tricky being right at a major intersection, but other than that a great stay!
Comment from Hotel Management
Aug 31, 2017 by reception, Hotel Management
William, we thoroughly enjoyed your detailed review on the hotel. Fantastic to hear you had a great stay as well your recommendations will be forwarded to management. Look forward to seeing you again on your next visit to Sault Ste. Marie
4 out of 5
Recommended
for Everyone
by A verified traveler

Okay Hotel

Posted Aug 24, 2017
Pros: Clean
Cons: Larger parking spots
Location: Soo Locks were interesting.
Rooms nondescript. Eyes really burned after using the pool.
Comment from Hotel Management
Aug 31, 2017 by reception, Hotel Management
Thank you for taking the time to provide feedback. Glad you enjoyed the Soo Locks and the city. Hope to see you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Short and sweet. Lord red heat lamp in the bathroom of the jacuzzi suite.
Comment from Hotel Management
Aug 29, 2017 by reception, Hotel Management
Thanks for the perfect feedback. We really appreciate you choosing The Inn to stay during visit to Sault Ste. Marie. Hope to see you soon again
5 out of 5
Recommended
for Everyone
by A verified traveler from eastern Ontario

Lovely.....bathroom too small for senior

Posted Aug 18, 2017
Cons: See experience. Two important needs. A good bed, relaxing tub, or shower.!
Staff were very helpful after late night arrival. However the small bathroom was awkward. Although not handicapped, not overweight, the protruding sink, door swing were just too awkward to use tub or shower...sad...will avoid hotel in future. Prefer tub, especially vis à vis the long drive room cost. Suggest this, and some similar bathroom design followers, have rooms that are more suitable for the growing number of senior guests. We are generally not super flexible!
Comment from Hotel Management
Aug 19, 2017 by reception, Hotel Management
Thank you very much for the detailed feedback and sharing your experiences with us. The hotel has a variety of room types with different bathroom styles in order accommodate and meet our guest's needs. We would love to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jasper,Ont.

moms tour of canada

Posted Aug 13, 2017
Pros: smooth... Going from check in to check out
Cons: no not really
Location: no time to visit
great hotel, just 2 nites, but so pleasing to this old gal!
Comment from Hotel Management
Aug 19, 2017 by reception, Hotel Management
Cindy, we are incredibly proud to be a part of your Moms tour of Canada. Thank you so much for taking the time to review us. Hope to see you again in your future travels.