This could be a nice place to stay....
Posted Aug 13, 2016
This should have been the best room during our tour through the U.P. As far as the room itself, it was the best we experienced during our vacation (stayed in 4 different hotels total during our trip). As far as the hotel, overall, I would have to say it was worst, mostly due to the staff.
When we checked in, the clerk was rude to us (not sure if we ticked her off somehow, or if she was having a bad day). Once we got to the room, there weren't enough towels nor wash cloths, and though there was the courtesy hair conditioner, there wasn't any shampoo. Plus, there were two partial rolls of toilet tissue (?). The following day produced no better results from the cleaning staff. No one seems to be monitoring the cleaning staff, which causes a lot of concerns.
The breakfast area seemed impressive, and has the possibility of truly being impressive, but not until there is a new attendant. If you're going to advertise your breakfast area as being open at 6:00 am, it shouldn't take the attendant until 7:00 am to get everything out. Some of us are early risers. The attendant seemed more interested in talking about her personal life than doing her job. The second day wasn't any better. The attendant didn't report for work and the check-in clerk had to double as the breakfast attendant. Needless to say, the breakfast area wasn't fully functional until almost 9:00 am.
Management is to blame for all of this. Get a handle on your operation, or resign your position.