Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from belleville michigan

worst experience ever

Posted Aug 25, 2015
Pros: At this point NOTHING
Cons: To many things to mention
Location: stores to spend money on things to do since nothing is what it seems on the website.. very disappointing..
no pool.. no hot tub.. site says play area..oh..no play area..room was very dirty..mattresses totally disgusting..worst 120 dollar a night placee I have ever spent my money on.. How do you check in and not even have toilet paper in your room when you walk in.. enough dust on chair bottom I could write my name in it.. bottoms of mattress were falling apart.. stuff literally falling out of mattress under bed.. the whole experience was horrible.. I stayed at a much nicer place two weeks ago in Orlando for the same price.. I wish I could post pictures of everything I just mentioned.. I promise you would think twice about staying here.. I have complained to expedia in hopes of some type of resove.. We shall see.At this point never again will I use a Comfort Inn... One word.. NIGHTMARE
4 out of 5
for Everyone
by A verified traveler from Big Rapids, MI

Need faster check in and out.

Posted Aug 19, 2015
Pros: Staff were very pleasant and our room was clean and comfortable.
Cons: Faster check in and out.
Location: Location was easy to find, lots of restaurants nearby, and a small shopping center is within walking distance.
Only one person was at the front desk to check people in, out and to answer the phone. Need a faster way to accomplish this. Should have at least another person at the front desk.Check in was after 3 pm after waiting in line 15 minutes we found out our room wouldn't be ready for another 45 minutes after that time we waited another 15 minutes to check in. The pool was being repaired and we were not informed of this until we arrived and saw the sign on the door.
5 out of 5
for Everyone
by A verified traveler from Georgia

Visit to the Soo ...

Posted Jul 25, 2015
Very professional, very, very, very helpful staff. Everything was clean. The facilities themselves are showing some wear and tear.
2 out of 5
by A verified traveler

Room in bad need of repair.

Posted Jun 15, 2015
Pros: Not much
Cons: Everything
Location: Soo locks tour
No blankets on bed. Everything in the room was passable but definitely not up to standard.
4 out of 5
for Personal Event
by A verified traveler

nice stay.

Posted May 25, 2015 on Hotels
Overall the night that I stayed was very nice !
2 out of 5
by A verified traveler

Posted Apr 27, 2015
Hot tub not working. Game room for kids filled with junk, so not usable. Telephone in room did not work. T.V in work out room not working. Overall was not impressed.
2 out of 5
for Families
by A verified traveler


Posted Mar 19, 2015 on Hotels
Staff extremely friendly! Dog friendly is the reason we continue to stay here. Breakfast buffet is great. Rooms very dated mattress with visible stains. Pool and hot tub we don't use due to condition with missing plaster size of dinner plates.
4 out of 5
for Business Travelers

This traveler left a rating score only Posted Mar 16, 2015 on Hotels
3 out of 5
for Families
by cherie from Grant, MI

Would not stay again!

Posted Jan 22, 2015 on Hotels
Wonderful staff very helpful and polite. Bed with stains visible on sides of bed not covered by sheets. Old box style TV, room very outdated. Breakfast frozen eggs and sausage plus side restaurant next door had a wonderful breakfast buffet. Exercise room-extremely outdated equipment, treadmill dangerous! Would not stay again!
2 out of 5
for Business Travelers
by Cyril from Fremont, MI

Not a pleasant stay.

Posted Jan 17, 2015 on Hotels
Toilet did not work and the sink would barely drain.