Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Pros: Convenient.
Cons: Not much.
Location: Lock tour.
What can you say? I didn"t go there for the hotel.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Thank you for your comment
2 out of 5
by A verified traveler

Dirty

Posted Aug 23, 2015
Pros: The front desk staff person, Adam, was very accommodating.
Cons: Clean the joint up !!!!!
Very Dirty from the moment you walk into the hotel. Stairway to second floor was so gross I was wondering what I got myself into. The pool was so cloudy you could not see the bottom. The continental breakfast area was dirty and messy. Tables (what few they had) were not cleaned off and we were there early. We decided to go across the parking lot to Studebakers for breakfast. I would not stay there again......
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Sorry for the inconvenience. We have been under construction for a little while. Rooms are being done and all hallways have been done. We have a lot of construction workers staying here and they drag mud in on their boots. The hallways and stairways are done everyday.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
Location: Two great quilt stores. Soo Locks are a must see. See Great Lakes freighters up close.
Clean room, great breakfast, quiet, comfortable and affordable.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Thank you for your review. Hope to see you again soon.
2 out of 5
by A verified traveler from North Carolina

It has been sliding down hill

Posted Aug 16, 2015
Pros: It is convenient to Walmart and the Canadian border.
Cons: Overall cleanliness needs to be addressed.
Location: The Soo Locks Park is always fun for us.
We have stayed at this hotel for a night or two each summer for the last eight years. Over that period of time, the facilities have continued a slow, downward trend that has left us wondering if we will stay there again. The overall condition and the level of professionalism has seemed to wane as the years have gone by. We talked about this and have concluded that we will look for another place to stay.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
The hotel is under construction and all rooms are being renovated and all hallways have been done. Hope you reconsider your stay with us again.
1 out of 5
by A verified traveler

Skip this hotel.

Posted Aug 15, 2015
This was a really bad experience. The room was not clean and was missing items I needed. The people above me were loud 2 nights in a row, even though I called the front desk and talked to the staff twice. The outside door did not close tightly so I felt it was unsafe. The pool was the strangest color and the smell of chemicals (not just cholorine) was harsh.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Thank you for your review. I am sorry for the inconvenience you had with our hotel. We are taking care of the issues.
3 out of 5
by A verified traveler

Posted Aug 14, 2015
Cons: The sink stopper was almost completely shut and took forever to drain.
Hotel was in a good spot, convenient to shopping and gas stations but far enough removed from the main attractions that it was quiet at night.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Thank you for your review. Hope to see you soon
3 out of 5
by A verified traveler from ontario

Nice location but....

Posted Aug 14, 2015
Nice location not enough clean and needs some renovations.the brealfast was very basic..staff was a kind of rude.
Comment from Hotel Management
Aug 26, 2015 by General Manager, Hotel Management
Thank you for your review. I have taken care of the rudeness that you acquired while you were here. We are currently under construction in the hotel now.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2015
Nice area except a little noise on the second floor
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Thank you for your review.
1 out of 5
by A verified traveler from North Carolina

DO NOT STAY HERE UNLESS YOU LIKE BEING BITTEN

Posted Aug 11, 2015
Pros: Fruit at breakfast was fresh
Cons: thorough cleaning required. carpet replaced, complete overhaul of the hotel. Or the price for the rooms needs to be sgnificantly reduced.
Location: SOO Locks was very cool
The room we stayed in smelled absolutely horrible. Mildew covered up by a glade fresh stick. the walls were filthy- it is clear no one cares about the hotel. I was bitten while I was in the room while I slept. Not sure what type of bugs bit me. we went there because of 3+ qulity reviews on expedia. nowhere close to that.
Comment from Hotel Management
Aug 26, 2015 by General Manager, Hotel Management
I am sorry for the inconvenience you had while here at our hotel. Hotel is under construction and will be completed soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2015
It is a motel. It has beds and a shower. That is what I needed. That is what they provided in a satisfactory manner. I don't look for luxury hotels, just something clean and comfortable to act as a bedroom while away from home.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Thank you for your review. Hope to see you again soon.