Ratings based on 634 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Michigan
Not worth the moneyPosted Jul 11, 2017
Pros: Their free breakfast
Cons: see above comment
Location: Nice location. Close to downtown Sault Ste Marie and Canada.
When we checked in our room was HOT and the cover fir the AC was on the floor. I called to the front desk and they said "it should be ok to place back on". The AC did not work and when I asked if someone could look at it. I was told there was no one there and there are no more rooms available. Thankfully the window did open but it was very uncomfortable sleeping at night While my kids were swimming later on another guest had complained about kids jumping into the pool. The front desk clerk came into the pool and was using profanity towards the kids and complaining about having a bad day. Now my children are young and they didn't need to be hearing that. The hotel seems to be going through some renovations. So i can understand that things may not be perfect. However our room was dirty. The bottom of the tub was very dirty. The room smelled of cigarette smoke. the carpet was run down. At the end of the day the workers were outside sitting under a tree drinking and smoking right by an exit to the hotel. One worker was visibly intoxicated and was unable to even stand. He was yelling profanity and inappropriate comments to young girls that were near by. The next day someone did come to look at the AC and replaced it with a newer one. That night was much cooler. Overall this place was horrible and I will not be spending another night there every again. Our families that were there had a total of 6 rooms and we stayed 2 nights.
by A verified traveler
Undergoing renovations & unruly guests...Posted Jul 9, 2017
They were undergoing renovations, so everything had a layer of dust and grime on it. Chunks of concrete were still all around the hot tub when it was reopened... We had some very unruly guest staying above us, who partied until 1230am. A call down to the desk at 11:30, proved futile.
by A verified traveler from Cass City, MI
Not what we expectedPosted Jun 29, 2017
The motel had; a cold pool and dirty hottub, room wasn't very good-i.e. Needed to be updated, musty smell in it and halls, breakfast had poor/limited choices, not what was expected. But to their credit they said they were updating rooms. But during summer vacations???
Ready to go backPosted Apr 15, 2017 on Hotels
Great bowling weekend .
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Happy to hear that you enjoyed your time with us during your stay. We shall see you again next time, Happy Bowling
Posted Apr 2, 2017 on Hotels
No heat and really dirty poolPosted Mar 21, 2017 on Hotels
The people that worked there were nice but the hotel was unsatisfactory. The first room we stayed in the heat did not work and when we told the desk staff the next morning, they told us that they thought they had a problem with that room the week before. Why would you not check it before giving the room away. Most importantly though was the pool and hot tub were so dirty I could not shower fast enough afterwards. Also, not that it was a big deal to me, there was garbage in one of the dresser drawers and writing in the note pad that gets left on the table. The second bed in the room was broken or something because when you say in one side the whole thing would tip, I think if you were to sit down to fast it would flip over.
Posted Mar 14, 2017 on Hotels
The first room that they gave us was under construction the second room they gave us the bathroom was dirty and there was trash in the trashcan
AwefulPosted Mar 13, 2017 on Hotels
Was checked into a dirty room changed rooms then went to take a bath. I had to wash the tub out first. Then treated like a piece of trash after hearing people running up and down the halls all night. The only nice and good employee was adam. The bad thing is the company was going to reserve 20 rooms for ten days for our workers until I told them what happened.
by A verified traveler
AWFUL PLACEPosted Mar 6, 2017 on Hotels
It was awful!!! No gym like the website said, smelt like weed the whole weekend, had an alarm go off for an hour in a room next to us that no one was in and it had fleas!!!
Posted Mar 1, 2017 on Hotels
It was HORRIBLE Terrible Customer service filed a complaint about Roaches being in the room requested a refund.The manager was never available she was contacted by phone told the desk attendant to take my number but she never called me. I had to move to 3 different rooms because 2 had roaches and one had a busted window with garbages stuffed in it. I would never ever stay there again