Pool

Reviews of Holiday Inn Express Sault Ste. Marie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Sault Ste. Marie, an IHG Hotel
1171 Riverview Way, Sault Ste. Marie, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 477 out of 789 reviews" "
Rating 8 - Good. 230 out of 789 reviews" "
Rating 6 - Okay. 42 out of 789 reviews" "
Rating 4 - Poor. 19 out of 789 reviews" "
Rating 2 - Terrible. 21 out of 789 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joy, Bark River

Traveled with family and small children
Property under renovation. Disappointed to find pool closed. Expedia needs to post this info much more prominently.
Stayed 1 night in Mar 2024
Response from Jackie Jones, General Manager on Apr 2, 2024
Joy,Thank you for choosing Holiday Inn Express. I am glad you enjoyed your stay with us. The most difficult part of this renovation has been getting the notices up prominently enough for people to see. I do hope that you will come back and visit us this summer once we are fully renovated and beautiful again!

4/10 Poor

Mollie

Traveled with family
The property was under construction. We were not made aware of this before our arrival. The pool and excerise rooms were not open. We were not made aware of this before our arrival. We were still charged a high price and then $25 encase there were damages from us . That money has still not been refunded to me.
Stayed 1 night in Mar 2024
Response from Jackie Jones on Apr 2, 2024
Mollie, I am so sorry that you were disappointed in your recent stay. We have done our best to post notifications on the websites regarding renovations. The 25.00 authorization should have fallen off of your card within a few days of check-out provided you didn't make any long distance phone calls from the rooms phone, or anything else that may have posted against it. I hope you will give us another chance once renovations are completed

8/10 Good

Gwendolyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Parker

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Mar 2024

2/10 Terrible

Gregory

Stayed 4 nights in Mar 2024

4/10 Poor

james

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They are remodeling which is great but they do not have their registration together at all.
Stayed 1 night in Feb 2024
Response from Jackie Jones, General Manager on Feb 28, 2024
James, I apologize for the issues you had with checking in at the hotel. We have tried to set things up to be as workable as possible, unfortunately, in your case, we fell short. I hope that you will revisit us once the renovation is complete and see how beautiful and organized we are. Thank you for choosing Holiday Inn Express and I look forward to proving we are better than your last experience.

10/10 Excellent

Kellie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel! Would stay again.
Stayed 3 nights in Dec 2023

8/10 Good

Gregg, Fitchburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was not serviced on the last day before checkout

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Staff were great. Breakfast was good. Used pool and hot tub. Would recommend this hotel.
Stayed 4 nights in Oct 2023
Response from Jackie Jones, Manager on Nov 3, 2023
Janet, Thank you for the wonderful review of your stay at the Holiday Inn Express in Sault Michigan. We are glad you enjoyed your stay

2/10 Terrible

HONGWEI

Stayed 2 nights in Oct 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall colors
The best surprise is no surprise!
Stayed 1 night in Oct 2023
Response from Jackie Jones, Manager on Nov 3, 2023
Rodney, Thank you for choosing Holiday Inn Express Sault Sainte Marie. We are so glad you enjoyed your time here. We look forward to seeing you the next time you visit the Soo.

10/10 Excellent

Tom

Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Creepy crawlers
Would have been nice if they cleaned the spiders out of the room. We killed at least 5 in the 1st night.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent. No complaints.
Stayed 3 nights in Sep 2023

6/10 Okay

William

Stayed 1 night in Sep 2023

4/10 Poor

Frank

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off the expressway and just a short distance from downtown shopping and dining opportunities.
Stayed 1 night in Sep 2023

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy. Friendly, helpful staff. Perfect place for visiting the city.
Stayed 1 night in Sep 2023
Response from Jackie Jones, Manager on Sep 12, 2023
Carolyn, Thank you for your wonderful review of your recent stay at the Holiday Inn Express. We are glad that you found everything clean and comfortable. Thank you for choosing Holiday Inn Express!

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. My only complaint would be the complaint every woman would/should have is the split toilet seat!! So annoying
Stayed 3 nights in Sep 2023
Response from Jackie Jones, Manager on Sep 12, 2023
Mary, Thank you for the 5 out of 5 review of your stay at the Holiday Inn Express in Sault Michigan. I am glad that you enjoyed your stay here. All I can say regarding your complaint is there are certain areas of the building where we are required to have those. I am glad everythig else was good for you though. Thank you for staying with us.

4/10 Poor

Amy

Traveled with family
Disliked: Staff & service
Unfriendly staff
Stayed 1 night in Sep 2023
Response from Jackie Jones. Manager on Sep 12, 2023
Amy, I am so sorry that you had an unpleasant experience with someone on the staff here. Please fell free to reach out to me directly at the hotel so I can address the issue directly.

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Ulric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities
Stayed 2 nights in Sep 2023

6/10 Okay

Loren

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Katherine

Stayed 2 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel was clean. The staff was friendly, and the location was great.
Stayed 3 nights in Aug 2023
Response from Jackie Jones, Manager on Sep 7, 2023
Dale, Thank you for the great review of your recent stay at the Holiday Inn Express. We are glad you enjoyed your time with us. We hope to see you again whe you return to the Soo.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Safe and quiet
Stayed 1 night in Aug 2023
Response from Jackie Jones, Manager on Sep 7, 2023
Renee, Thank you for taking the time to review your recent stay at the Sault Michigan Holiday Inn Express, we are happy to hear you enjoyed our location and found everything safe. Thank you again for choosing Holiday Inn Express!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kurt

Stayed 1 night in Aug 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kelly

Stayed 1 night in Aug 2023

6/10 Okay

Kelly

Traveled with family
Disliked: Amenities
Room was nice and clean. Exterior of property needs work. Pool room super warm (no AC), pool had to much chlorine in it and made eyes water. Hot tub was broken. When asked about security cameras outdoor, because of concerns for exterior appearance, staff laughed at us and told us no.
Stayed 1 night in Jun 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Towels all old and thread bare—past their prime Toilet seat was broken
Stayed 1 night in Jul 2023

8/10 Good

Robin

Stayed 1 night in Jul 2023

8/10 Good

Barbara

Stayed 1 night in Jul 2023

4/10 Poor

Thomas

Disliked: Property conditions & facilities
My room had perhaps the loudest air conditioner ever. I have a long drive tommorow and I cannot sleep. I do not know why this hotel has such good reviews. It is dated and is not worth the high price we paid for tonight.
Stayed 1 night in Jul 2023

4/10 Poor

Jenny

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was not very clean and the room smelled like marijuana. Management was unhelpful and would not let us change rooms and did not bring any air freshener or anything to help with the issue. Hot tub was broken, pool area looked dirty, overall unpleasant stay and would not recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Bryan

Stayed 1 night in Jul 2023

2/10 Terrible

Jennifer

Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Peggy, Hudsonville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, easy access off of hiway, breakfast with 24 hour coffee, nice pool area. Will return when we're back this way!
Stayed 1 night in Jul 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is the second time I stayed here. first time since that covid lock down. the pet friendly policy is a bit extreme at $50 A NIGHT PER PET... considering that they no longer clean the rooms on a daily basis. but overall the staff and stay was very good.
Stayed 1 night in Jul 2023
Response from Jackie Jones, Manager on Jul 21, 2023
Robert, Thank you for taking the time to review your recent stay at the Holiday Inn Express. I am unsure of who gave you the impression that we do not clean rooms daily. We most certainly do. We will not, however, enter a pet room with a pet in it. If you have any other concerns, please feel free to reach out to me at the property.

2/10 Terrible

Heather

Stayed 1 night in Jul 2023

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extra friendly, and the breakfast was great!
Stayed 3 nights in Jun 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023

10/10 Excellent

Beverly J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was really good. The staff was friendly and helpful especially about the Bridge Walk that was happening that weekend.
Stayed 1 night in Jun 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I discovered a loud family on my floor, the desk found me a better quiet space. Wonderful 👍
Stayed 1 night in Jun 2023