Not responsive to complaints
Posted Oct 20, 2016 on Orbitz
We arrived at 3 pm to check in. We were informed that our room was not ready, so we went to the restaurant in the hotel to pass some time and ordered a late lunch. At 4 pm, we went back to the front desk and they said our room was now ready. We arrived to the room and the bed was not made and obviously had not been cleaned yet. The cleaning staff was in the area so we alerted the head maid and she sent her staff in to clean our room. We waited another 15-20 minutes for our room to be cleaned. All seemed well until 11 pm when the room next to us and the room across the hall started talking and laughing very loudly and moving back and forth from room to room. This went on until 3 AM. We called the front desk and said that the "party" outside in the hall was still continuing and we were unable to sleep with all the noise. Apparently, someone did come up from the front desk and asked the participants to end the party. It finally ended at 4 AM. Needless to say, we did not get any sleep. When we checked out, we politely informed the front desk person of our experience and lack of sleep. She responded "I'm sorry". No offer of how they could make up for our terrible experience, or refund of any kind.