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Reviews of Cristal Hotel Restaurant

2 out of 5
Cristal Hotel Restaurant
10-12, Place De La Republique, Saumur, Maine-et-Loire

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 112 reviews" "
Rating 8 - Good. 47 out of 112 reviews" "
Rating 6 - Okay. 19 out of 112 reviews" "
Rating 4 - Poor. 9 out of 112 reviews" "
Rating 2 - Terrible. 3 out of 112 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, Bluffton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent choice for seeing Saumur. It is in an old building with a lot of character. My room was large, with wooden beamed ceiling, tall windows that opened, and a limestone fireplace I wish I had in my home. Ensuite had shower and had plenty of space. Bed was comfortable. Staff was friendly and quite helpful. The hotel is part of a very large restaurant with good food and good service. It is in the main shopping and dining area, and within a short walk to the Chateau, which is the major attraction of Saumur. I would like to stay there again.
Stayed 5 nights in Jul 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet hotel with a good restaurant menu. Friendly obliging staff on the whole comfortable room and good shower in a small bathroom. Nice views across the river and convenient for shops bars and restaurants. Be warned no lift and there are 4 floors with a very narrow staircase!
Stayed 1 night in Oct 2021

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
Easy check in and lovely comfortable room.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Stayed 5 nights in Sep 2019

6/10 Okay

David

Liked: Cleanliness
Disliked: Room comfort
Disappopinting and noisy
We were disappointed with this hotel. It overlooks a parking area adjacent to the river which was very noisy later at night. This was compounded by the location of our room which overlooked the adjacent cobbled street where the commercial refuse bins are emptied at 5.00 followed by roadsweepers with flashing beacons and beepers at 5.30. The noise was unbearable and we left before 6.00 am. The restaurant was very good and we enjoyed the food and drink there - but this is not enough to compensate for the overwhelming downside caused by the noise and commotion that we experienced and we would not recommend this hotel
Stayed 1 night in Sep 2018

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Alan

Disliked: Property conditions & facilities, room comfort
Not to be recommended
Single night stop en route to Bordeaux We found the access to the room via two flights of narrow winding stairs ro be particularly difficult with luggage The room was smaller than that indicated on Hotels.com The shower screen was broken
Stayed 1 night in Jun 2018

8/10 Good

John, Edinburgh

Liked: Cleanliness, staff & service
Convenient and Comfortable Hotel
The location of the hotel is great, in Saumur centre and just a short walk up to the Château. You have to pay for parking immediately outside the hotel, it was 1.80 Eur for 2 hours, which is the maximum stay in the morning (9-12) and the afternoon (2-6.30). There is free parking further up the road if you need to park longer during those times. The room was small, and the bathroom was tiny (you could barely turn around in it), but we had a view of the River Loire, which was nice. There was no air conditioning, only a small fan. The breakfast was 10 Eur, and it was not worth the money. There were many patisseries nearby where you would get a lot more for your money. Overall, we would stay here again simply because of the good location.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Friendly, helpful staff, great location. Good breakfast.
Stayed 6 nights in May 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful receptionists who carried our heavy bags up to bedrooms. Lovely room.. Arrived too late for dinner but reception found us another place in town.
Stayed 1 night in May 2018

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find and friendly staff
Excellent location and easy to find. The room was OK although the floor was uneven.

6/10 Okay

Paul, Wales

Liked: Staff & service
Adequate and convenient . Nice central location . Easy parking directly outside. Simple check in and check out.
Stayed 1 night in Sep 2017

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for visiting Saumur
I was driving back from Spain to England and chose the Cristal Hotel as it was centrally located in a town that I had not visited before. It was an excellent choice. Saumur is a very picturesque town with an impressive Chateau and a number of bridges crossing the fast flowing Loire. There was ample public parking (1€ an hour) in front of the hotel. The room was quite large with a four poster bed and tea/coffee making facility. The decor was a little tired but everywhere was clean. The friendly receptionist spoke good English and was very helpful. The best part was the restaurant where I had the most delicious evening meal. The breakfast in the morning was adequate. My only gripe was the wifi which was a little slow and I kept on having to sign in when using it. I would highly recommend the hotel as well visiting the town.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Although we only stayed the one night and I would happily stay again. The room we were originally booked in for(23) was terrible. Dark and with only a view of roofs inhabited by pigeons and being somewhere in the vicinity of the extractor fan from the kitchens. I was very grateful they were able to find us a room with a lovely view of the Loire River no pigeons or smell and for only 10euros extra. Voila!! everyone's happy.

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quaint
lovely hotel

6/10 Okay

Lynn R., Longboat Key

Convenient if you don't mind noise.
The hotel looked better as time went on. It was, however, the least comfortable of the five hotels we stayed in during this month-long trip to France.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Had an enjoyable 2 night stay at the Christal Hotel, the room though on the small side was tastefully decorated and had a lovely view over the Loire. Contrary to expectations there was no problem with street noise. The bed was very comfortable with proper feather pillows and 2 extra soft pillows if needed. We were on the 3rd floor which might be a problem for some as it was only reached by a narrow staircase, as were all the rooms. Fair sized shower room with lots of hot water and very clean. Didn't have breakfast there but lunch was good. Very pleasant and helpful staff. One street away from the old town so excellent location. I would stay there again.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel. No parking.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loire base.
Well placed for all amenities. Excellent restaurant; breakfast particularly good. Book room overlooking the river. No lift, but not too difficult to use stairs with luggage.

8/10 Good

Pawel

Liked: Cleanliness, staff & service

8/10 Good

Keith, Blackpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cristal Hotel
A budget priced hotel that delivered what was expected. Right in the centre of the town. Free parking was found about 200 yards away although had we tried moving the cars later we may have got closer. We didn't bother as we didn't need them for the two days we were there. Unloading and loading was done right outside the hotel. Very good meal in the hotel restaurant in the evening.

8/10 Good

Mrs J A, GY

Liked: Staff & service, room comfort
Resting spot
Nice stop off point right by the river. Decor a bit tired upstairs, but comfortable room with plenty hot water to recover from the journey. Good meal in the restaurant and very pleasant staff. Plenty parking right outside hotel but no traffic noise during the night.

8/10 Good

Brenton, Albuquerque, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice rooms and good service
The hotel is in a good location as you enter the town and close to free parking along the river. Front desk person was helpful and could speak English. Room was nice with views of the street. Hotel was used as an overnight stop before heading into the Loire Valley. I would recommend for anybody passing through!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
A very nice, relatively inexpensive little hotel. Helpful friendly staff and good food. No hotel parking. There were a small number of places directly infront of it that had to be paid for. A much larger free car park was minutes walk away

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of saumur.
Very comfy bed and great shower. Great views of river.

6/10 Okay

Verified traveler

Good location in small river city
The hotel is a good value for the money. The room was fine, but the steep dark staircase leading to it was problematic. The stairway should have better lighting. The breakfast was very good. Our room had a view of the nearby medieval clock tower. The hotel is on the river and just a few blocks from the old medieval part of town with many restaurants and small shops.

6/10 Okay

PKW, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Great location but poor service
Good service at reception and comfortable room.Cannot comment on the food as after deciding to try genuine French food at a logis hotel and being shown to a table with the help of the receptionist we were completely ignored for nearly fifteen minutes. Granted they were pretty busy as Saturday night but we would have been happy with menus and maybe a drink but sitting like lemons is an annoying and embarrassing experience. Another couple left and so we also went elsewhere for our dinner and decided to do the same for breakfast as better value at cafes now. Wake up call also did not happen although not required as the road cleaning machine was deafening at 6am!

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly base in Saumur
Very friendly family run hotel with informal style and efficient service. Good breakfast. Restaurant has excellent wine list and a busy lunch trade. Evening inclusive menus more standard tourist fare but the setting is nice. Walkable from station across the spectacular bridge and ample parking by river.

8/10 Good

Homolac.

Stayed 1 night in Oct 2023

8/10 Good

Loic

Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Belle surprise car on a été surclassé mais les toilettes ´ étaient pas nettoyer en effet il y a avait du papier toilette et de l urine dans la cuvette des toilettes.
Stayed 1 night in Jul 2023

10/10 Excellent

Christel

Stayed 3 nights in May 2023

10/10 Excellent

christelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Ophélie

Stayed 1 night in Apr 2023

10/10 Excellent

Marianne

Stayed 1 night in Mar 2023

4/10 Poor

Juliette

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
A fuir, une catastrophe
Une chambre charmante d'aspect, mais le ménage laisse réellement à désirer. Pommeau de douche à changer, distributeur de savon qui tombe lors de la douche, de la poussière partout (téléphone de la chambre, tête de lit, tables de chevet....) une catastrophe. Le chauffage n'était pas en fonction. Appel à la réception 2 fois on nous raccroche au nez... Les serviettes rêches et très fines... C'est très bien de demander un supplément quand on vie t avec un chien, mais il faudrait s'assurer de la propriété de la chambre et du bon fonctionnement des équipements.
Stayed 1 night in Sep 2022

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Winfried

Liked: Cleanliness, staff & service, property conditions & facilities
Godt plassert, meget bra restaurant
Trang og bratt trappe. Går fint med lite bagasje. Rommet var stor og med god utsikt. Sengene var bra. Ingen klimaanlegg eller kjøleskap som forventet i et 2 stjerne hotel. Men en god vifter som var nødvendig ved 37° utetemperatur. Personalet var vennlig. Det var mulighet for å ha sykler i en garasje. Tilknyttet restaurant var meget bra. Vi likte oss der.
Stayed 3 nights in Jun 2022

4/10 Poor

FLORENCE

Disliked: Cleanliness, property conditions & facilities
Très déçus, absence de ménage et d'entretien !
Aspirateur non passé à notre arrivée, moquette remplie de tâches, ménage douteux de la salle de bain/sanitaires, 3 mugs le matin au petit-déjeuner avant d'en trouver un "propre", etc.... Dommage, l'hôtel est bien situé et la chambre spacieuse. Le personnel n'est pas désagréable. Mais cela ne suffit pas, nous ne reviendrons pas dans cet hôtel....
Stayed 1 night in May 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in May 2022

4/10 Poor

Abzaidou

Disliked: Staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

SYLVIE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable et sympathique
Chambre spacieuse au 3ème sans ascenseur, vue Loire. Belle literie. Salle de bain rustique. Restaurant sur place divin. Choix et prestation irréprochable. A refaire.
Stayed 1 night in May 2022

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas de parking. Hotel et restaurant séparés il faut ressortir dehors. Bon repas à prix correct. Chambre sobre mais correcte et sans bruit. Bon rapport qualité prix.
Stayed 1 night in Feb 2022

8/10 Good

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

jean-pierre

Liked: Cleanliness, staff & service
bof
Stayed 1 night in Sep 2020

10/10 Excellent

yvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Mal estado habitación y baño
Habitación anticuada y cuarto de baño muy antiguo
Stayed 1 night in Aug 2020