Ratings based on 1 Verified Reviews

2.0 out of 5
3.0 Room cleanliness
2.0 Service & staff
2.0 Room comfort
1.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by LEE from gA

4 Star Hotel Price for a cheap motel experience...

Posted May 29, 2012
Bad service, horrible breakfast, there are no working radios, TVs, or alarms clocks. The Hotel seemed have been renovated inside, but looked shabby and old on the outside. There are no pools, no working computers, or any type of entertainment a hotel should have. The rooms it self was O.K., but it needs cleaning. The best best thing about it was the town of Helen miles away.
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your feedback. We appreciate all comments and use them to improve our guest experience. After reading yours, we have double checked all of our rooms and they all contain AM/FM alarm clock radios. All of the TVs and Satellite boxes are in proper working order as well as the computer in the common room. Our staff is always available and would have been happy to address your concerns and assist you with the electronics if given the opportunity. We are currently renovating the outside of the lodge and apologize for the disheveled appearance while we are under construction. Although most of our guests are coming to experience North Georgia Wine Country, we are glad you enjoyed your visit to Helen.