Ratings based on 94 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.6 Hotel condition
They paid and stayed.
by A verified traveler from S
Needs more updatesPosted Aug 11, 2015
Our room had new beds,had been repainted and new carpet so it was not too bad.
for Everyoneby A verified traveler
Posted Aug 10, 2015
for the price its good, pools cold and the whirl pool is great
by A verified traveler from M; Omaha, NE
Spend the extra money-go elsewhere.Posted Jul 30, 2015
This was absolutely the worst hotel we have ever stayed in. Our room was on the garden level and it felt like a dungeon. Only one light worked. When my husband advised the front desk, they said the on call maintenance person would get to it. He never did. We were stuck in a room with no lighting. The bath tub was very undesirable and I couldn't bring myself to bathe my 1 year old son in it. There was not an exhaust fan and the ceiling was a drop ceiling with the removable tiles. They were all bowed from moisture, which probably attributed to the horrible smell in the room. I had to keep my son corralled on the bed, as the carpet was very dirty and I did not want him on it. We awoke to cigarette smoke filling the hallway. The no smoking policy is obviously not enforced as it appeared most of the staff smoked. They congregated in front of the main entry on smoking breaks. There was not a fire escape plan posted on the door. We could not get away from this hotel fast enough.
for Everyoneby A verified traveler from wisconsin
close to the vans warp tourPosted Jul 28, 2015
Pros: close to what we wanted
Cons: check in we were charged twice for the one night
Location: there were things near by
we lived through it all was good. no cops were called. and no one died
by A verified traveler
Our stayPosted Jul 11, 2015
Location: Easy to get to.
There was no elevator and we had to walk up three flights of stairs. The lobby smelled like chlorine from the pool. The staff was very helpful. Good restaurants near by.
for Familiesby A verified traveler
Posted May 27, 2015 on Hotels
by A verified traveler
Posted May 18, 2015
Pros: CLOSE TO OUR WEDDING PARTY
Cons: NEEDS UPDATING
Location: CLOSE TO OUR PARTY
NOISY IN THE MORNING, LOUD MUSIC COMING FROM SOMEWHERE IN HOTEL
by A verified traveler from St. Cloud, MN
Terrible StayPosted May 17, 2015
Pros: Absolutely nothing....
Cons: Customer service!! Invest in more towels and blankets... Maybe a new water heater??
Location: Mall of America
My family and I needed a little getaway after a few hard weeks for the weekend. This weekend only added to our stress level. When we went to check in, they lady behind the desk did not acknowledge us for about 10 minutes (she was to busy flirting.) A different lady behind the counter came to help us and didn't even say "Hi" or "Welcome." We got our room key and the envelope was already used once before! The previous room number was crossed out and it was torn. We went down to the pool to relax in the hot tub and the hot tub water was not even relevantly hot! It was cold. We asked for pool towels and the lady told us they were to busy. (The parking lot wasn't even full the entire time we were there) Before bed we called down to get another blanket, they lady advised there was a shift change but someone will be right up. We waited about 20 minutes and called again. We never got the extra blanket. The next morning at breakfast they had no waffle mix and a few items to choose from. The place was not clean, it appeared to have cat litter all over the steps... I would not recommend staying at Quality Inn. I am about paying for what you get but Quality Inn should be paying people to stay there. I was so embarrassed that our family weekend together was a disaster and there was no relaxation.
by A verified traveler from Chippewa Falls
Room dirty but staff pleasantPosted May 5, 2015
Cons: Bad location
Location: Loud bar and traffic
Liked the rate not the room staff was pleasant loud bar close by along with noisy traffic
by A verified traveler
Posted Apr 10, 2015
Pros: The bed was comfortable and the room was clean.
Cons: Staff attitude towards the guests.
When checking in, I was the least of the staff's worries. They were more wrapped up in what ever they were talking about then helping the customer. To the point that another guest finally said something to them about heling us. They were not very friendly at any point, while checking in or leaving.