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Reviews of Candlewood Suites Savannah Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Savannah Airport, an IHG Hotel
50 Stephen S Green Dr, Savannah, GA

Reviews

7.2

Good

Rating 10 - Excellent. 122 out of 361 reviews" "
Rating 8 - Good. 91 out of 361 reviews" "
Rating 6 - Okay. 61 out of 361 reviews" "
Rating 4 - Poor. 42 out of 361 reviews" "
Rating 2 - Terrible. 45 out of 361 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shay

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were issues when I checked in. The clerk watched as I stood at the desk and just stared at me. I had to introduce myself and state I was checking in. The lady still stared at me as if I spoke a different language. Then I was told that the rooms werent ready although we were at during "check in" times. When we finally got to the rooms the shower curtains were missing, bed sheets were dirty and there were roaches in one of the rooms we rented. For the price point the rooms were very dated and not well cleaned. Will not be staying again.
Stayed 1 night in Mar 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean, the staff were very helpful, they provided anything we needed. The room was well equipped with pots and pans, silverware, cups and plates, but I didn't realize that there was no oven. I guess I mistook the dishwasher as the oven. However my time spent there was good.
Stayed 9 nights in Dec 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and clean. Our only complaint is the exorbitant fee for pets. $75 per pet for one night is too much.
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Staff on Jan 4, 2024
Thank you for your amazing review and for staying with us at Candlewood Suites Savannah Airport! We are thrilled to hear that you enjoyed your stay! We acknowledge your concern of the pet fee and will pass it along to IHG for their standard fee. We hope to have the opportunity to welcome you back.

4/10 Poor

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Road trip.
Used room as stop for driving trip to keys. Great area for that. Checkin was ok. Not a lot of personality. Got a terrible room right next to elevator. I’m sure it wasn’t the last room available! But room was nice.
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 20, 2023
Thank you for staying with us on your way to Florida Keys. We hope that you allow us another opportunity to welcome you back on your next visit to the area.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches everywhere
There were so many cockroaches. Bad smell, room was not clean. It look like it was empty for long time with roaches running every where. The frontdesk person a man was not helpful that all.
Stayed 1 night in Aug 2023
Response from Candlewood Suites Staff on Aug 28, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback.We apologize for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

MURAT

Traveled with family
Liked: Room comfort
Pleasant stay
It was ok. It’s hard to give them a proper rating since they are doing renovations. The stay was pleasant. No breakfast though which was surprising.
Stayed 1 night in Jul 2023
Response from Hotel Staff on Jul 28, 2023
Thank for staying with us and providing us the feedback. We are excited to welcome you back with the renovated hotel during your next visit in the area!

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 1 night in May 2023
Response from Hotel Staff on May 13, 2023
Thank you for staying at Candlewood Suites Savannah Airport and for your 5 star review!

2/10 Terrible

Luchanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had dirty towels I had to wait two hours to check in. The elevator smelled and my bathroom smelled like Urine.
Stayed 1 night in Mar 2023
Response from Hotel Staff on Apr 9, 2023
Hi Luchanna, thank you for taking time to provide feedback. We apologize that you had to wait and were not feeling well at check-in. We strived to get the room ready as soon as possible as your booking came in a short time prior to your arrival. We hope that you consider staying with us on a future visit to the area.

2/10 Terrible

Delwyn

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Staff on Apr 9, 2023
Thank you for staying with us and for your feedback

6/10 Okay

TYLER

Stayed 1 night in Feb 2023
Response from Hotel Staff on Apr 9, 2023
Thank you for staying with us and for your feedback.

2/10 Terrible

Tiffanie

Stayed 2 nights in Feb 2023
Response from Hotel Staff on Apr 9, 2023
Thank you for your feedback. We're sorry you were unhappy with your experience. Please message us with any further insight.

6/10 Okay

Joel

Stayed 1 night in Feb 2023
Response from Hotel Staff on Apr 9, 2023
Thank you for your feedback and for staying with us.

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
This property needs new carpet and other upgrades.
Stayed 1 night in Feb 2023
Response from Hotel Staff on Apr 9, 2023
Thank you for your feedback. The hotel recently started renovations and we cannot wait to welcome you back on your next visit to the area.

4/10 Poor

Gregory

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our original room reeked of dog urine so bad it burned my eyes. The front desk staff was very helpful in getting us moved to a better room. The hotel canteen didn't have any bottled water. It was a disappointing stay.

2/10 Terrible

Jamie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk check-in clerk was smoking in front of the building when we arrived. When the clerk walked in to check us in, she was in the phone (personal phone call) the entire time. Booked a suite and the cable channels were not working. Chipped wood by the sink. People were hanging around in the front of the buildings giving bad reviews as we were walking up to the building. It was my 13 year anniversary. My experience at the hotel room made my entire anniversary weekend a horrific experience 😞
Stayed 1 night in Dec 2022

6/10 Okay

Kenneth

Stayed 1 night in Dec 2022

2/10 Terrible

Eric

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet would not flush so we had to go to the office area to use their toilet even after reporting it not working. AC heat did not work. Dirty towels were in the bathroom cabinet. Not a great experience ESPECIALLY for the price!!!

10/10 Excellent

Susan

Stayed 2 nights in Nov 2022
Response from Hotel Staff on Apr 9, 2023
Thank you for staying with Candlewood Suites Savannah Airport and for your feedback!

4/10 Poor

Robert

Stayed 1 night in Nov 2022

8/10 Good

Deidre

Stayed 2 nights in Oct 2022

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for the location
Stayed 1 night in Oct 2022

6/10 Okay

William, Wilmington

Traveled with partner, Traveled with pets
Liked: Cleanliness
There is no afternoon maid service. No remote for tv. Body wash in tub was empty. Only one bedside table at the king size bed. No hand soap in the bathroom. Outside traffic was very loud in the room.
Stayed 2 nights in Oct 2022

2/10 Terrible

Paul

Stayed 1 night in Sep 2022

6/10 Okay

Miguel

Stayed 2 nights in Jul 2022

4/10 Poor

josh

Disliked: Cleanliness, amenities
Stayed 7 nights in Jul 2022

6/10 Okay

Tatiana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Crystal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2022

8/10 Good

Bruce, Miami

Traveled with family
Liked: Cleanliness
Good place to crash overnight
Stayed 1 night in May 2022

2/10 Terrible

Jesse

Traveled with family
Disliked: Amenities, property conditions & facilities
Tv didn't work, phone didn't work. Overall dirty. Sticky carpet.
Stayed 1 night in May 2022

8/10 Good

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was nice and the hotel was located in a good spot. There was a little noise from the airport and the highway, but nothing crazy. The bed was very comfy. The only down side was the room we had, had a broken kitchen drawer when we arrived and the cleaning done before we arrived was less than satisfactory (nothing a little Lysol didn’t fix).
Stayed 8 nights in Apr 2022
Response from Hotel Staff on May 11, 2022
Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

2/10 Terrible

Philippe, Brookfield

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated and poorly maintained property. Old smelly carpet and dank odor everywhere. “Kitchen “ poorly stocked with 2 forks 2 spoons
Stayed 1 night in Apr 2022
Response from Hotel staff on May 11, 2022
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your comments. We are slated for an exciting refresh late this year and we hope to see you again to deliver you with a 5 star experience.

8/10 Good

Amber

Stayed 1 night in Apr 2022
Response from Hotel Staff on May 11, 2022
Thank you for leaving us a positive review!

10/10 Excellent

Lakisha

Stayed 2 nights in Apr 2022
Response from Hotel Staff on Apr 9, 2023
Thank you for staying with Candlewood Suites Savannah Airport and for your feedback!

6/10 Okay

Joanna

Traveled with partner
I was not impressed... The bathroom was clogged, I asked for room service and they never came. Asked for a few things and was always told that they could not bring it and I had to go and get it or they would never come
Stayed 7 nights in Mar 2022
Response from Hotel Staff on May 11, 2022
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service and maintenance. Candlewood Suites brand provides housekeeping service on a weekly basis, however linen and towels can be exchanged at the front desk. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ricky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 2 nights in Mar 2022
Response from Hotel Staff on Apr 24, 2022
Thank you so much for your 5 star review and recognizing our friendly staff at Candlewood Suites Savannah Airport!

10/10 Excellent

shruti

Stayed 1 night in Feb 2022
Response from Hotel Staff on Apr 9, 2023
Thank you for staying with Candlewood Suites Savannah Airport and for your feedback!

6/10 Okay

Timothy

Traveled with pets, Traveled with family
Rooms need to be updated. Minor repairs needed. Door did not latch properly, and deadbolt did not work.
Stayed 1 night in Jan 2022

2/10 Terrible

James

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area it was in was nice,but there was pills on the floor around the room and the bed head hair all in it and the room floor was disgusting.I told the manager and he said he would give half of my money back but he didn't,i had my two year old son with me thank god he did try and eat one of those pills laying around
Stayed 2 nights in Jan 2022

4/10 Poor

Megan

Disliked: Cleanliness, property conditions & facilities
DO NOT RECOMMEND
After a long drive, I went to sleep exhausted in ignorant bliss of the cockroaches in the kitchen and unknown bodily substance covering the couch. DISGUSTING! Spend your money elsewhere.
Stayed 1 night in Jan 2022

2/10 Terrible

Joseph

Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this property
Stayed 1 night in Jan 2022

2/10 Terrible

Neal

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
not well maintained. Was checked in to a room that wasn't serviced (bed unmade, kitchen towels used). Hotel smells of smoke, carpets are disguisting.
Stayed 1 night in Jan 2022

2/10 Terrible

Kristian, Oakville West

Stayed 1 night in Dec 2021

2/10 Terrible

Yvonne

Stayed 1 night in Dec 2021

8/10 Good

Carol

Stayed 1 night in Nov 2021
Response from K Whitsett on Dec 2, 2021
Thank you so much for taking time out your busy day to provide us with this review Carol! We hope to see you again soon, and count ourselves lucking to have had you stay with us.

8/10 Good

Todd

Stayed 1 night in Nov 2021
Response from K Whitsett on Dec 2, 2021
Hi Todd, thanks for this review. We appreciate your business and value your feedback. Hope to see you again soon.

10/10 Excellent

Merilyn J

Traveled with family
Stayed 1 night in Nov 2021
Response from K Whitsett on Nov 27, 2021
Merilyn, thank you so much for this review! We really appreciate you taking the time to share your experience with us. Hope to see you again soon.

8/10 Good

TIMOTHY, TRIANGLE

Liked: Cleanliness, staff & service, amenities
Proximity to airport and shopping/dining
Stayed 2 nights in Nov 2021

2/10 Terrible

Maurilio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Experience
Absolutely worse experience. There were crumbs all over the counter and the floor, which is probably the reason why we found so many cockroaches in our room. We found a hamburger that was left in the microwave as proof that it was not cleaned. The toilet was dirty - there was still left over hair from the previous guests. We woke up the next day with bumps on our skin from bed bugs. It literally appeared as if housecleaning just walked in to make the beds and deem it ready for the next guests' stay. Absolutely not appropriate considering we are still in a pandemic.
Stayed 1 night in Nov 2021
Response from K Whitsett on Nov 27, 2021
Maurilio, I'm sorry to hear you had a frustrating experience and thank you for brining this to our attention. Cleanliness is important to us. I have shared this request with our Housekeeping department and requested we utilize a 2 step process for suite inspections. Next time your in the area stop in to see how well we are doing.

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021