Ratings based on 507 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
I never leave reviews, but I must for this hotelPosted May 23, 2017
The hotel is right off the interstate making it easy to get downtown. The staff was extremely friendly and welcoming. Loved my beautiful, quiet, and comfortable room. I would definitely stay again and would highly recommend it to anyone else.
Not Doubletree StandardsPosted May 10, 2017 on Hotels
No room service. When asked about it we were told that we were in our room when they came (not true considering we left for an event at 6:15 in the morning) and then we were told that we had requested no room service (again not true). Also, when packing to left there was a large roach on the wall climbing near my suitcase. Shower curtain was very moldy.
Never again!Posted Apr 22, 2017 on Hotels
I will never stay at a Double Tree again! On April 21, 2017, I was in the bed sleep around 10 pm at the police came and knocked on my room door saying my television was too loud and my television was not even on. The pillows were not comfortable and so rundown that I had to go to Wal-Mart and purchase some pillows. The cover on the bed had holes in it. I left before check out time and complained about my stay and the front desk attendant apologized but stated that it was nothing she could do because I booked through a third party (Hotels.com) and not directly with Double Tree.
by A verified traveler
Posted Apr 21, 2017 on Hotels
Great location and service
by A verified traveler
Posted Apr 16, 2017 on Hotels
Posted Apr 11, 2017 on Hotels
Everything was great except but had to wait on rooms to be cleaned at checkin time.
by A verified traveler from surfside beach
Close to airport. Jessica was the bright spot.Posted Mar 31, 2017
Jessica the receptionist was excellent. Down hill from there. Expected housekeeping for the entire stay, only got one day. Had to ask for fresh towels, paper cups, and trash to be taken.
Posted Mar 21, 2017 on Hotels
All was good. My salmon dinner was the only low rated issue. It was marginal at best. Overall, I was very satisfied with the room & service.
Buy some new TVs!Posted Mar 19, 2017 on Hotels
The room was lovely, but the television was ANCIENT and TINY, like circa early 1990s. The cable box (you read that right, the cable box) didn't work.
Nice location.Posted Feb 20, 2017 on Hotels
Nice hotel and great area for shopping and dining.