Dear Shenice,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. It's also great to hear that your daughters enjoyed the pool. Please come see us again soon at DoubleTree by Hilton Hotel Savannah Airport!Thankfully,Chris Steele, Assistant General Manager

Dear John,We sincerely apologize for the inconvenience you encountered during your stay. Our goal is to provide top-notch hospitality. We will discuss your concerns with all our teams to ensure our standards are upheld in all areas of our hotel. We thank you for bringing this to our attention and hope to see you again.Thankfully,Chris Steele, Assistant General Manager

Thanks for choosing us and thanks for the great review, Mark! So glad you had a great stay with us at The Doubletree Savannah Airport and we hope to see you again real soon!

Dear Ashley,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we regret that your recent experience fell short of expectations. Your feedback will be shared with our team to ensure our high standards of hospitality and cleanliness are being met, and any odor issues dealt with swiftly. On a positive note, we're delighted Christina's service left a good impression on you, and we'll be sure to share your compliments with her. We look forward to welcoming you back in the future for a seamless stay worthy of a perfect rating.Thankfully,Chris Steele, Assistant General Manager

Dear Linette,Thank you for recognizing our convenient location. It was a pleasure to have you stay with us at DoubleTree by Hilton Hotel Savannah Airport, and we look forward to welcoming you back for another seamless and enjoyable stay!Thankfully,Chris Steele, Assistant General Manager

Dear Christina,Thank you for sharing your valuable insights. We're disappointed to read about your concerns with your room. Our housekeeping team is grateful for your feedback and will take steps to remedy the situation. We're confident your next stay will be better, and we hope you'll give us another chance.Thankfully,Chris Steele, Assistant General Manager

Dear Reginal,Thank you for taking the time to leave us a review. Our team is delighted you had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit! Thankfully,Chris Steele, Assistant General Manager

Dear Chimica,While we thank you for being our guest and sharing your feedback, we are sorry your stay wasn't perfect. People usually rave about our delicious cookies and wonderful accommodations, so we apologize that this wasn't your experience. We will be sure to review your concerns with the team to ensure everything is in great shape going forward. We look forward to impressing you further on your next visit.Thankfully,Chris Steele, Assistant General Manager

Dear Teresa,Thank you for taking a moment to share your wonderful review. We know the staff at DoubleTree by Hilton Hotel Savannah Airport makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Thankfully,Chris Steele, Assistant General Manager

Dear Nick,It's wonderful to know that our team's attentive service impressed you and that you had a great time with us overall. Thank you so much for the perfect rating and we hope to see you again soon. Thankfully,Chris Steele, Assistant General Manager

Dear Laura,It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team, comfortable accommodations, and high standards of cleanliness hit the mark for you. Thank you for your kind review, and we hope you return soon!Thankfully,Chris Steele, Assistant General Manager

Dear Brad,Thank you for your positive review. We are thrilled to hear you enjoyed our property. Our staff at DoubleTree by Hilton Hotel Savannah Airport works hard to create a welcoming and pleasing atmosphere for all of our visitors. We appreciate your comments and look forward to hosting you again soon!Thankfully,Chris Steele, Assistant General Manager

Dear Soyoung Jeong, first and foremost, thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on the case and will follow up accordingly. We hope your next stay at the Double Tree by Hilton Savannah Airport will be a pleasant journey and looking forward to welcoming you back again. Kasiah Johnson (Front Office Manager).

Dear Frank,Thank you for your review. While we regret the inconvenience you first encountered with your room, we're thrilled our dedicated team promptly made it right. It was a pleasure having you as our guest, and we hope to welcome you back the next time you visit Savannah.Thankfully,CC Johnson, Assistant General Manager

Dear Christian,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. While not a typical occurrence for our guests, your comments are important to us as we continuously work to improve our accommodations. The encounter you had with pests is uncommon, and our team will determine the cause and address it appropriately. Thankfully,CC Johnson, Assistant General Manager

Dear Jamie,Guest feedback is always greatly appreciated. That said, it's unfortunate not to receive a higher rating, so please do not hesitate to let us know what more we could have done to improve your visit. Thank you, and we hope you will consider giving us another chance soon.Thankfully,CC Johnson, Assistant General Manager

Dear Pamela,Our front desk team does a great job representing our commitment to guest satisfaction! Thank you so much for appreciating their efforts, and we have no doubt they'll take great care of you again at DoubleTree by Hilton Hotel Savannah Airport. All the best until next time!Thankfully,CC Johnson, Assistant General Manager

Dear Mayra,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service from check-in to check-out, and we offer our sincere apologies if you received anything short of that. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Thankfully,CC Johnson, Assistant General Manager

Thanks, Soyoung! We're so glad that you enjoyed your stay! Hope to see you on your next trip.

Thank you, Erin! Hope to see you again soon.

Dear Johnessa,Thank you for sharing your comments with us! We are happy to know that you and your sister enjoyed your visit and appreciated our nice facilities. We will take your suggestion regarding the cookies into consideration. Thank you, and we hope to see you again soon! Thankfully,CC Johnson, Assistant General Manager

Thanks Theresa, that's great to hear! Looking forward to seeing you again so we can make it a 5 of 5 next time! See you soon!

Thanks for the 4 stars, Thomas! Looking forward to seeing you again when we earn the 5th star! Safe travels!

Dear Margo,Thank you for being our guest at DoubleTree by Hilton Hotel Savannah Airport and for sharing your feedback. While we are sorry there was a concern with the lighting, we are happy you had a nice stay overall. We look forward to welcoming you back any time you're heading back in our direction.Thankfully,CC Johnson, Assistant General Manager

Suzi, thank you for your rating regarding your recent stay. Please come visit us again and give us a chance to earn a perfect 10!

Dear Dana,Thank you for taking the time to share your experience. It's great to hear you chose to stay with us, but we're disappointed that our front desk service fell short. Creating a welcoming atmosphere is crucial to us, and we will look into the matter to ensure it doesn't happen again. We hope for another chance to make a better impression on you.Thankfully,CC Johnson, Assistant General Manager

Thanks Elizabeth! See you again soon!

Great to have you with us Sarah! See you again soon!

Dear Maria,Thank you for the outstanding rating of your recent stay at DoubleTree by Hilton Hotel Savannah Airport. We're glad you had a wonderful time with us. It would be our pleasure to host you again should you return to Savannah, so come back soon!Thankfully,CC Johnson, Assistant General Manager

No, Somyamonette, say it isn't so! We are so disappointed to learn that we didn't meet your expectations during your visit with us. Please come see us again and let us know what we can do to make your next stay the best it can be.

Dear Charles, Thank you for taking the time to review your recent experience. We regret to learn that despite our high standards of cleanliness, our accommodations and service fell short of expectations. Your feedback is greatly appreciated and will be shared with our internal team for further consideration, and any opportunity for improvement will be seized. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Thankfully,CC Johnson, Assistant General Manager

Thank you for letting us know about your experience. Please know we will be thoroughly investigating this situation as it certainly does not reflect the standard of service we expect our guests to receive. We apologize for any inconvenience caused and wish you pleasant future travels. Thankfully, CC Johnson, Assistant General Manager

Dear Kathy,While we thank you for being our guest and sharing your feedback, we are sorry you had a couple of concerns during your visit. Please know we are usually known for our top-notch staff and spotless accommodations and apologize this was not your experience. Your feedback is important to us and will be shared with the team to ensure our high standards are always being upheld. We hope to have the opportunity to welcome you back and impress you with the stay you expected and deserve.Thankfully,CC Johnson, Assistant General Manager

Dear Nicholas,Thank you for sharing your short but sweet review. It was a pleasure to welcome you to DoubleTree by Hilton Hotel Savannah Airport, and we are thrilled you were impressed with your stay. Should your travels bring you back to the area, we look forward to welcoming you back again.Thankfully,CC Johnson, Assistant General Manager

Thanks, Ezra, for that great rating of 5 out of 5!

Dear Alex,It brightens our day to see that you enjoyed everything about your visit. Thank you so much for the perfect rating. We can't wait to welcome you back to DoubleTree by Hilton Hotel Savannah Airport soon. Thankfully,CC Johnson, Assistant General Manager

Dear Keisha,Thank you for choosing our hotel and sharing your experience. What you described does not match the high standards we strive to uphold, and we will be discussing your comments with our team to ensure we do better going forward. We hope you and your mother will accept our apologies for the frustrating situation you encountered, and we hope to have an opportunity to show you our true value some time in the future.

Dear Robert,The issues you raise are important to us. Please accept our apologies for any concerns about service and housekeeping as well as for any difficulty with the bathroom and lock. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.