Exterior
Check availability

Reviews of Best Western Premier I-95 Savannah Airport / Pooler West

3 out of 5
Best Western Premier I-95 Savannah Airport / Pooler West
103 San Drive, Pooler, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 475 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 140 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 86 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel for 3 nights. I had a great Experience the rooms were clean, and the people at the front desk were very nice especially Tina who has great personality and was very helpful when it came to checking in.
Stayed 2 nights in Apr 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

caroline

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Western Premier on Apr 16, 2024
Thank you Caroline.

8/10 Good

Sheril

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Best Western Premier on Apr 16, 2024
Thank you Sheril.

8/10 Good

jhon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Premier on Apr 16, 2024
Jhon Thank you.

6/10 Okay

Edward

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was fairly clean. Pull out sofa was completely worn out and unable to be used.
Stayed 1 night in Apr 2024
Response from Best Western Premier on Apr 16, 2024
Thank you for posting a review and bringing this to our attention.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Premier on Apr 8, 2024
Alan Thank you!

4/10 Poor

Theodore

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was polite and professional. But the room was a disaster. The containers of soap in the shower, empty the container in the bathroom by the sink was empty 4 of the lights had burned out bulbs. The remote to the TV wouldn’t work I open the back of it and had no batteries in it. There was a half gallon of milk in the refrigerator that someone left. Not great.
Stayed 1 night in Mar 2024
Response from Best Western Premier on Apr 3, 2024
Thank you for bringing this to our attention. It is an uncommon instance and we apologize

10/10 Excellent

LATASHA

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Best Western Premier on Apr 3, 2024
Latasha Thank you!

10/10 Excellent

JAMES, RICE LAKE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 1 night in Mar 2024
Response from Best Western Premier on Apr 3, 2024
James Thank You.

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Best Western on Apr 3, 2024
THANK YOU!

10/10 Excellent

LATASHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome and I will be returning
Stayed 2 nights in Mar 2024
Response from Best Western Premier on Mar 6, 2024
Latasha Thank you for your review!

10/10 Excellent

Julian

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Best Western Premier on Mar 6, 2024
Julian Thank you!

10/10 Excellent

JOONSANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy
Stayed 2 nights in Feb 2024
Response from Best Western Premier on Mar 4, 2024
Joongang Thank you.

6/10 Okay

Michael

Stayed 1 night in Feb 2024
Response from Best Western Premier on Feb 28, 2024
Michael Thank you!

8/10 Good

Rayshon

Stayed 1 night in Feb 2024
Response from Best Western Premier on Apr 3, 2024
Rayshon Thank you!

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024
Response from Best Western Premier on Apr 3, 2024
Deborah Thank you!

10/10 Excellent

Alicia, Dover

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing; especially Tina.
Stayed 2 nights in Feb 2024
Response from Best Western Premier on Feb 19, 2024
Alicia Thank you.

2/10 Terrible

David

Traveled with family
Disliked: Property conditions & facilities
We had the trip home from Disney and the toilets in two different rooms were broken and we ended up not staying.
Stayed 1 night in Feb 2024
Response from Best Western Premier on Feb 28, 2024
Thank you for bringing this to our attention. We're sorry you had a bad experience.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and comfortable. Easy access to I95
Stayed 1 night in Feb 2024
Response from Best Western Premier on Feb 6, 2024
Thank you for your review!

4/10 Poor

Lawrence

Disliked: Staff & service, property conditions & facilities
Network tv stations were unavailable. Front desk told me to "give them a few minutes " I never heard from them again, or did I watch any tv
Stayed 1 night in Feb 2024
Response from Best Western Premier on Feb 19, 2024
Lawrence Thank you for your review.

8/10 Good

Randi

Stayed 1 night in Jan 2024
Response from Best Western Premier on Apr 3, 2024
Randi Thank you!

2/10 Terrible

Israel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We only went there because of our road trip. Should've look for something better. Staff was rude... At my checking the lady in front told me breakfast was at 6:30 and ended up being at 7am (which I didn't mind) what bothered me was the rude staff in the kitchen who refused to answer me when I had questions. I even told him why was he working in a hotel with this rude attitude (he ignored obviously). ***The worst part was when we woke up we saw 2 small cockroaches in the bathroom when we turned on the light.*** We wanted to tell the person in the front desk but nobody was there and when the guy finally appeared from a room in the back watching some videos I didn't even bother telling him anything. Obviously this hotel is just awful in every way so no matter what i would say I know nothing would change. The whole team is just unprofessional. Look for something else guys...
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Israel, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

2/10 Terrible

Kyoungho

Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Kyoungho, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Stephen, thank you for sharing your experience with us. We’re so glad to hear that you enjoyed your stay.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear David, thank you for sharing your experience with us. We’re so glad to hear that you enjoyed your stay.

8/10 Good

Maricel

Stayed 1 night in Jan 2024
Response from Best Western Premier on Feb 6, 2024
Maricel thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Robert, thank you for your feedback. We are glad to know that you enjoyed your stay.

6/10 Okay

Dagmarie

Business traveler
Disliked: Cleanliness, property conditions & facilities
Super dirty, the facilities and the room.
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Dagmarie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Thomas, thank you for your feedback. We are glad to know that you enjoyed your stay with us.

8/10 Good

Jacqueline, Astoria

Stayed 1 night in Jan 2024
Response from Best Western Premier on Feb 6, 2024
Jacqueline thank you!

6/10 Okay

JIAYIN

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
the bed linen and bath towels looks not clean, I won’t book next time
Stayed 2 nights in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Jiayin thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

8/10 Good

Cheri

Liked: Staff & service, property conditions & facilities, room comfort
The front desk was kind and accommodating as we experienced an issue with not one but two rooms we were assigned. As they say, 3rd time is a charm and it was great! The food in the restaurant was outstanding!
Stayed 2 nights in Dec 2023
Response from Operations Manager on Jan 20, 2024
Dear Cheri, thank you for your review! I’m so glad to hear that you enjoyed our food and service as well as your stay here at the Best Western Premier. Thank you for staying with us and we hope to see you again.

10/10 Excellent

Preston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 20, 2024
Dear Preston, thank you for sharing your experience with us. We’re so glad to hear that you enjoyed your stay.

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

10/10 Excellent

Bradley D

Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
1 small bar of soap for the room and the room door hinge was broken requiring 2 hands to slam the door
Stayed 1 night in Dec 2023
Response from Nicole on Jan 5, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Markeeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for feedback.

6/10 Okay

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a good pit stop on our way to NC. I don’t recommend any of the restaurants or fast food places nearby
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for feedback.

2/10 Terrible

Marc, Baltimore

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room was redone poorly. There were no quarter rounds. The chalking was poorly done. The paint was beginni g peel in areas. Cleanliness was an issue. There was an infestation issue. The toilet did not work well.
Response from BWP on Dec 28, 2023
Thank you for providing us with your feedback.

10/10 Excellent

Alberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean room.
great costumer service.
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

10/10 Excellent

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

4/10 Poor

Javier Salazar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

2/10 Terrible

jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

6/10 Okay

andrew

Business traveler
Ok
Response from Best Western Premier on Feb 19, 2024
Andrew Thank you for your review.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place.
All was fine.
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

10/10 Excellent

Yosselin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.

10/10 Excellent

Janice, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Operations Manager on Jan 7, 2024
Thank you for your feedback.