Standard Room, 2 Double Beds, Accessible | Premium bedding, iron/ironing board, rollaway beds, free WiFi

Reviews of Baymont by Wyndham Savannah South

2.5 out of 5
Baymont by Wyndham Savannah South
393 Canebrake Road, Savannah, GA

Reviews

7.4

Good

Rating 10 - Excellent. 333 out of 1013 reviews" "
Rating 8 - Good. 304 out of 1013 reviews" "
Rating 6 - Okay. 161 out of 1013 reviews" "
Rating 4 - Poor. 115 out of 1013 reviews" "
Rating 2 - Terrible. 100 out of 1013 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gabriela

Traveled with family
Liked: Cleanliness
It was OK to rest for the night!
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibes. Bedroom was clean. Ac worked. Bathroom clean.
Response from Manager on Mar 24, 2024
Hello Michael,We are delighted to hear that you enjoyed the ambiance and cleanliness of your room during your stay. Our team strives to provide a comfortable and pleasant experience for all our guests. We appreciate your feedback and hope to welcome you back again in the future.

4/10 Poor

kanika

Business traveler
Disliked: Amenities, property conditions & facilities
Bathroom was not clean. The toilet bowl literally had black streaks in it. I always travel with my own cleaning supplies. I sprayed it with bleach and let it sit. In an hour the black streaks were less. That tells me that no one even attempted to clean it. The couch in the room looked as if it has never been cleaned due to the multiple stains on it. The staff was very pleasant. However, I checked out early due to the uncleanliness of the bathroom. This is the second Wyndham experience like this. Do they believe in cleanliness at all?
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Kanika,Your feedback is crucial to us, and we take it seriously as we strive to provide a clean and comfortable environment for all our guests. Rest assured, we will address these issues with our housekeeping team to ensure that proper cleaning protocols are followed and that all areas of the room are thoroughly cleaned and maintained to our standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 3 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Gerald,Thank you for your positive feedback! We're delighted to hear you enjoyed your stay with us. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

10/10 Excellent

Anne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The lady at the front desk was delightful and accommodating to our needs. The room well the good thing was it didn't have bugs, it wasn't clean. I closed the curtains, they were filthy (sticky), there was sauce on them, dust in the corner of the wall, counters and lights were slimy. Phone hasn't been wiped in years, yellow stuff stuck all over it. Bathroom was ok. The floors were slimy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Anne,We appreciate your feedback on your recent visit. We will address the cleanliness concerns you've mentioned to ensure a higher standard moving forward. Your input helps us improve our services for all guests in the future.

8/10 Good

irene

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 12, 2024
Hi Irene,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. Clean with excellent facilities.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 12, 2024
Hi Ian,Thank you for your kind words! We're thrilled to hear that you had a great experience during your stay with us. Providing a clean environment and excellent facilities for our guests is our top priority, and we're delighted that we met your expectations in these areas. We value your feedback and look forward to welcoming you back for another fantastic stay in the future!

4/10 Poor

Jeralee

Disliked: Cleanliness, property conditions & facilities
Towels had holes, walls had unpatched holes, sheets were stained, bathroom floor dirty
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 12, 2024
Hi Jeralee,This level of cleanliness and maintenance is unacceptable, and we understand the impact it had on your experience. Please rest assured that we take your feedback seriously, and we will address these issues promptly with our housekeeping and maintenance teams to ensure that all rooms meet our high standards of cleanliness and comfort. We appreciate your understanding, and we hope to have the opportunity to regain your trust and welcome you back in the future.

4/10 Poor

Stacey

Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Stacey,We're sorry to hear your stay didn't meet expectations. Please feel free to contact us directly with any specific feedback you'd like to share so we can address any concerns and improve for the future.

8/10 Good

June

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine. Not the fault of the hotel, but you could hear dogs barking in other rooms and doors slammed shut because people can't be bothered to close them gently. It was very convenient to I95. It took us 10 minutes to get from the hotel to 95 because of morning traffic. It was a 5 minute walk and should have taken one minute without traffic.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello June,We appreciate your feedback and are glad to hear you found the room satisfactory. Unfortunately, noise disturbances can occur in shared spaces but we thank you for your understanding. Our location near I95 aims to provide convenience, and we apologize for any delay you experienced due to traffic. We hope you had a safe journey onwards.

10/10 Excellent

Hallisson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually I don't do reviews but this hotel is really good. Super clean and comfortable.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Mar 1, 2024
Hi Hallisson,We're thrilled to hear that you found your stay with us super clean and comfortable! Providing a pristine environment and ensuring our guests' comfort are top priorities for us, and we're delighted that we were able to meet your expectations in these areas. Your feedback means the world to us, and we truly appreciate you taking the time to share your positive experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Esther

Stayed 1 night in Feb 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Esther,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Leila

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Leila, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We value your feedback and hope to welcome you back in the future for an improved stay.

10/10 Excellent

Mary

Liked: Property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 22, 2024
Hi Mary,Thank you for your positive feedback! We're thrilled to hear that you found your stay very comfortable. Ensuring the comfort of our guests is a top priority for us, and we're delighted that we succeeded in providing you with a comfortable experience. We appreciate your choice to stay with us and look forward to welcoming you back for another comfortable visit.

10/10 Excellent

Anver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Anver,We're glad to hear that you found our hotel to be clean! Providing a clean and comfortable environment for our guests is a top priority for us, and we're delighted that we met your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.

4/10 Poor

Savannah

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The quality of the hotel didn’t match the price. It was dirty - crumbs on the floor, stains on the covers (albeit small ones). Also, the bath faucet was broken and tricky to make work, there were poorly repaired drywall patches in the bathroom, and the lights flickered/were very dim. The breakfast was also incredibly sparse and poor quality. The one thing we appreciate was that we could bring our dog, but we’ve definitely stayed at nicer pet friendly hotels. Overall we were disappointed that we payed far more than this room was worth.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Savannah,Thank you for your feedback regarding your recent stay at our hotel. Your feedback regarding the cleanliness of the room, maintenance issues, and the quality of breakfast is deeply concerning, and we will address these issues with our teams immediately to ensure they are thoroughly investigated and resolved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Jason, Chapel Hill

Traveled with family
Liked: Staff & service
Aside from a bit of mildew in the shower and some crime in the corners of the bathroom, there was a fight outside our room at 4:30 in the morning. Of course, this is not the hotel's fault, but reflects on the area where it is and the clientele.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Jason,We appreciate your feedback and are sorry to hear about your experience. Your comments will be shared with the team to address any necessary improvements. The safety and comfort of our guests is our top priority, and we continuously strive to provide a secure environment. We hope this incident will not deter you from considering staying with us again in the future.

2/10 Terrible

Margarita, americus

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Margarita,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Garrett

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would like to be refunded. This place has roaches, dirty furniture, trash in corners and don’t speak English
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Garrett,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have encountered. Please contact our management team directly to address your concerns and they will be more than happy to assist you accordingly.

8/10 Good

sven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Sven,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

2/10 Terrible

Eric

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Eric, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We appreciate your communication.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was satisfying
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Feb 6, 2024
Hi William,We're glad to hear that your stay was satisfying! Providing a positive experience for our guests is our top priority, and we're pleased that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 Okay

Lisa

Traveled with family
Disliked: Amenities
This is the very first motel that I’ve stayed that did not have soap or shampoo. The room appeared clean. There was a white film or maybe soap scum on the shower head and faucet. The inside of the toilet was either stained or not cleaned well. Bed was comfortable. It’s a dated building. Breakfast was freezer sausage croissants, yogurt, cereal, and pancakes. I don’t think I would stay again.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 6, 2024
Hi Lisa,Thank you for your feedback regarding your recent stay at our hotel. Your feedback about the lack of soap and shampoo, as well as the cleanliness issues in the bathroom, will be addressed with our housekeeping team to ensure that these issues are promptly rectified. Additionally, we appreciate your comments about the breakfast offerings, and we will review our options to see how we can improve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in a Baymont Property. We made reservations on the road so I didn't get to research it before we went there. I was concerned, having read poor reviews on another Baymont Property I had been considering some months ago. I was pleasantly surprised by the room. It had plenty of space for 2 and had all of the amenities. Quite pleasant actually. No view but we weren't there for the scenery.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Feb 6, 2024
Hi Jill,We're thrilled to hear that you were pleasantly surprised by your room and that it exceeded your expectations! Providing comfortable and well-equipped accommodations for our guests is a top priority, and we're delighted that we were able to provide you with a pleasant experience during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Jessica,Thanks for choosing us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Jennifer

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Jennifer, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them promptly.

10/10 Excellent

Gio

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Feb 1, 2024
Hi Gio,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a great stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relation Management on Jan 12, 2024
Hi Lawrence,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 10, 2024
Hi William,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

6/10 Okay

Rolando, Curridabat

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Rolando,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Suzanne,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Excellent

william, Abingdon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 6, 2024
Hello william,We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. We strive to provide exceptional service and it's great to know that we met your expectations. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!

4/10 Poor

Broderick

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Broderick,We're sorry to hear about your experience. Please reach out to our hotel directly so we can address any issues you encountered during your stay. We value your feedback and hope to have the opportunity to improve your next visit.

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello William,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a positive experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future for another excellent stay!

2/10 Terrible

Sharain

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty didn’t have towels and ac and heat was not working
Response from Guest Relation Management on Feb 8, 2024
Hi Sharain,Thank you for your feedback regarding your recent stay at our hotel. Cleanliness and the availability of essential amenities like towels are non-negotiable aspects of our service, and it's disappointing to hear that we fell short in these areas. Additionally, the malfunctioning AC and heating systems should have been promptly addressed to ensure your comfort. Please know that your feedback has been shared with our housekeeping and maintenance teams, and we will take immediate steps to address these issues to prevent them from happening again in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Amanda

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 19, 2024
Hi Amanda,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

8/10 Good

Carlos

Traveled with family
Liked: Staff & service, room comfort
Saw some mildew on ceiling in bathroom, some holes in carpet in hallways…
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 31, 2024
Hi Carlos,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take matters like these very seriously. We will address the mildew on the bathroom ceiling and the holes in the hallway carpet immediately to ensure that our facilities meet the high standards we strive for. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Stephen, Charlton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and smooth
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 28, 2023
Hi Stephen,Thank you for taking the time to share your positive experience with us! We're delighted to hear that your check-in process was quick and smooth. Providing efficient and hassle-free service is a priority for us, and we're glad we could meet your expectations in this regard. We look forward to the opportunity to welcome you back for another pleasant stay in the future.

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 6, 2024
Hello Gary,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a great experience with us. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was all good!
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Robert,Thank you for your positive feedback! We are delighted to hear that you had a great experience during your stay. It was a pleasure accommodating you and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Luis, Wellington

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 20, 2023
Hi Luis,Thank you so much for awarding us a 5-star rating! We are truly honored and thrilled that you had an excellent experience during your stay. Your positive feedback means a lot to us, and we appreciate your recognition. We look forward to the opportunity to welcome you back for another outstanding experience.

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Dale,Thank you for taking the time to share your feedback! We're delighted to hear that you found our location to be nice. We aim to provide a convenient and pleasant experience for our guests, and it's wonderful to know that our location met your expectations. We value your input and look forward to the opportunity to serve you again in the future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is comfortable, quiet and everything functions as expected. It is a pleasure to stay here.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Ian,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our hotel provided you with a comfortable and quiet stay, and that everything functioned as expected. Your satisfaction is our ultimate goal, and we are delighted to have contributed to a pleasurable experience for you. We value your patronage and look forward to the pleasure of serving you again in the future.

6/10 Okay

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heat in room did not work. Wall unit had no power. Floor unit had no warm air.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Carl,Thank you for your feedback regarding your recent stay at our hotel. We take your feedback seriously, and I want to assure you that we will be addressing the issues you raised promptly. Our maintenance team will inspect the heating units to identify and resolve the problem to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.

10/10 Excellent

dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Dec 2023
Response from Guest Relation Management on Dec 14, 2023
Hi Dale,Thank you for sharing your positive feedback! We're thrilled to hear that you found our place to be a great stay. Providing excellent accommodations and service is our goal, and we're glad we could contribute to a positive experience for you. We appreciate your kind words and look forward to the opportunity to welcome you back for another great stay in the future.

8/10 Good

Leila

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Leila,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this hotel.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 6, 2023
Hi Angela,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 Poor

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had mold on ceiling, fixtures were deteriorating, room was musty, and hallway was like a sauna.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Matthew,We take your feedback seriously, and we are actively addressing the issues you encountered. Our maintenance team is conducting a thorough inspection to address the mold on the bathroom ceiling and the deteriorating fixtures. Immediate action will be taken to rectify these issues and ensure that our rooms meet the highest standards of cleanliness and maintenance. Our housekeeping team will also conduct a deep cleaning and deodorization to eliminate any unpleasant odors and improve the overall air quality in the room. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Serena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived the receptionist was very friendly and efficient. She answered my question about the ac unit and was very helpful. My room was clean and smelled fresh. The property was quiet and seemed to be safe. I would recommend to family and friends.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Serena,We are thrilled to hear that your stay was enjoyable, and we appreciate your kind words. It's wonderful to know that the receptionist was friendly, efficient, and helpful upon your arrival. We take pride in providing excellent customer service, and your feedback is a great motivator for our team. We are delighted that you found your room clean and fresh, and that the property met your expectations for quietness and safety. Creating a comfortable and secure environment for our guests is a top priority, and we are pleased to hear that we succeeded in providing that for you. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Jan

Liked: Cleanliness
Disliked: Staff & service
Hotel was clean and so was room. Glad to have a radio in the room. Refrigerator had a noticeable hum. Blaring TV at Continental Breakfast; breakfast was fine. Staff could not understand guests. Extremely unhelpful!! Housekeeper stole my very cute pajamas. (I was the only one in Room 215). Left my black car key inside reading table. Staff refused to go look for key - even though I offered to pay for FedEx Package.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Jan,We appreciate your positive comments about the cleanliness of the hotel and room, the presence of a radio, and the quality of the continental breakfast. We have taken note of your concerns, and our maintenance team will investigate and resolve this issue to ensure a more comfortable stay for our guests. We will also conduct a thorough investigation into the staff issues you mentioned and take appropriate action to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.