Nice hotel, badly staffed
Posted Sep 19, 2016
A friend and I stayed here for three nights while we visited Savannah. The hotel itself is clean and the rooms are good-sized for the price.
The problems we ran into were with the staff. Upon arrival, the computer system was down andthe woman working the desk was obviously completely overwhelmed and not trained for the situation. While she was on the phone with the manager trying to check us in without the computer, I stood by quietly and waited. At one point she tried to explain to me what was going on even though it was clear she didn't have any idea. She snapped at me to "just be patient" even though that's what I had been doing. It took us nearly an hour to get checked in.
On the second night there was a power outage so when we tried to go in the front doors and figure out what was happening, we couldn't since they're automated. A staff memeber was trying to explain the situation when a manager came running with a flashlight and yelled at us, "The power is out! You should've gone to the back door!" We asked if that door could be used since it has a card reader and she screamed at us that of course it could be used and couldn't we see the power was out? She spoke to us like children and we were very insulted. We are paying customers of your hotel and we didn't deserve to be yelled at. I don't blame the hotel for the power being out since that isn't in their control, but I do blame them for handling it badly. Won't stay here again, not worth it to be treated awfully.