Ratings based on 7 Verified Reviews

3.7 out of 5
71% of guests recommend
4.3 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from NC

Nice hotel, badly staffed

Posted Sep 19, 2016
A friend and I stayed here for three nights while we visited Savannah. The hotel itself is clean and the rooms are good-sized for the price. The problems we ran into were with the staff. Upon arrival, the computer system was down andthe woman working the desk was obviously completely overwhelmed and not trained for the situation. While she was on the phone with the manager trying to check us in without the computer, I stood by quietly and waited. At one point she tried to explain to me what was going on even though it was clear she didn't have any idea. She snapped at me to "just be patient" even though that's what I had been doing. It took us nearly an hour to get checked in. On the second night there was a power outage so when we tried to go in the front doors and figure out what was happening, we couldn't since they're automated. A staff memeber was trying to explain the situation when a manager came running with a flashlight and yelled at us, "The power is out! You should've gone to the back door!" We asked if that door could be used since it has a card reader and she screamed at us that of course it could be used and couldn't we see the power was out? She spoke to us like children and we were very insulted. We are paying customers of your hotel and we didn't deserve to be yelled at. I don't blame the hotel for the power being out since that isn't in their control, but I do blame them for handling it badly. Won't stay here again, not worth it to be treated awfully.
3 out of 5
by A verified traveler

Posted Apr 17, 2016
Pros: Nice rooms, nicely furnished. Exercise room nice but not TV access, although two new TV's on the wall
Cons: Fix things/items that are broken in a timely manner
Location: Location was fine for us
This will be my second survey. Plse refer to first survey. Many items not working at hotel, ice machines and TV's, was a disappointment. Staff kept telling us "it just broke and we are waiting for a tech to come fix it". After we heard this 3 times we began to not believe that statment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and staff great breakfast bar CLEAN

Posted Mar 15, 2016
Pros: Clean rooms great breakfast bar great staff
Cons: Parking lot
Location: Shopping with in 2 miles of hotel (outlet mall ) down town is the place to b great food bar party into the early morning
Down town wow great food and bar everything u r looking for outlet mall with in 2 miles of hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2015
We only stayed one night on the way to Florida. The hotel was clean and comfortable. The breakfast was good as well. Would definitely stay again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel clean however

Posted Nov 8, 2015
Nice hotel close to the airport however when we went to checkout the lady behind the counter was throwing up, in the trash right there!! Ugh not very pleasant to see or hear.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Well worth the price.

Posted Jun 20, 2015
Better than most BW I have stayed at. Great layout and very nice staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great stay!! Wonderful staff!

Posted Jun 15, 2015
Pros: Access to local attractions and the staff
Cons: Nothing
Location: Maybe a 10 minute drive to Historic Savannah and the River Walk. Less than 10 minutes to the Tanger Outlets.
I was in town for a wedding but I didn't want to pay the premium rates of Historic Savannah just for me. This hotel has easy access to Savannah and it is right off of I-95 giving me quick access to the Tanger Outlets as well. I would definitely stay again. And the front desk staff was wonderful, engaging and accessible.