Ratings based on 1,327 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Natalie

great value

Posted Feb 14, 2017 on Hotels
Great staff and great hotel. I stopped on my way to another location and it was a midway point. I was pleasantly surprised on how clean the room was and great staff. Thanks!
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
We are so glad that you decided to stop and stay with us. Hopefully you will make us your regular stop. We love our repeat guests!
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

great place to stay for overnight or extended days

Posted Feb 14, 2017
Pros: The cleanliness , Henry and the breakfast buffet !
Cons: Just parents beware when you enter room there are very pricey snacks to be purchased that the kids could grab and open. could be put up out of reach!
Location: We just stayed overnight .
Very good experience! Staff was good but Henry who worked in the breakfast room went above and beyond to make sure you had everything needed ! He had an awesome smile !He was polite but had a great sense of humor ! The breakfast room was outstanding ! The selection was great ! The rooms were clean the hotel was clean. Would have loved to try the pool and spa but time did not permit ! would recommend the this hotel to anyone !!!
Comment from Hotel Management
Mar 3, 2017 by Rebecca , Hotel Management
Dear Guest, Let me start by thanking you for taking the time to write a review about our property. We are pleased that you enjoyed your recent stay with us and we strive to make every guests stay a pleasant one. Please come back and visit us again soon.
5 out of 5
by A verified traveler

Posted Feb 14, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for the five star rating. We truly appreciate it, and we hope you come and visit us again soon.
4 out of 5
by A verified traveler

n/a

Posted Feb 13, 2017 on Hotels
Have stayed here several times-always a go too!
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
We love that you choose us to be your home away from home. We can't wait to welcome you back!
4 out of 5
by Fred

Posted Feb 12, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
We appreciate your 4 star rating and look forward to seeing you again very soon!
5 out of 5
by Jack

Overall

Posted Feb 11, 2017 on Hotels
Very good
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you so much! it was truly a pleasure to have you with us. We hope to see you again soon.
5 out of 5
Recommended
for Families
by A verified traveler from Boston

Posted Feb 8, 2017
Cons: Put regular size pillows on the bed. A king size bed needs king size pillows not crib size.
Stopped while traveling to Florida for the night. Very nice hotel right of interstate 95. The bed was comfortable but they use very small pillows and glad I had mt own pillow. They offer a free breakfast,but did not enjoy it as we overslept and missed it, as they finish up shapely at 9:00am and not a minute later. We would stay there again
Comment from Hotel Management
Mar 6, 2017 by Rebecca , Hotel Management
We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to. I am sorry to hear that you were not 100% pleased with your stay at our hotel. I sincerely apologize for any inconveniences you experienced during your stay with us. We strive to please all of our guests and appreciate your comments.
5 out of 5
by A verified traveler

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Your five star rating is very much appreciated! we look forward to serving you again in the future. Happy Travels!!!
4 out of 5
by Mark

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
it was truly a pleasure to have you with us, and we hope to see you on your next trip. Thank you for choosing us as your home away from home. Best Western Plus Richmond Hill Inn
5 out of 5
by peter

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
We appreciate the five stars! thank you so much for choosing to stay with us. It was our pleasure to have you with us, and we hope to see you again very soon! Best Western Plus Richmond Hill Inn