Ratings based on 300 Verified Reviews

3.5 out of 5
74% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Atlanta

Stay away from this hotel

Posted Feb 13, 2017
To be honest I never stayed at this hotel but I was set too until I spoke to front desk manager Jasmine. I needed to check in early so went in their website to see if there was a fee and saw that they charge a deposit for $150 when you don't pay at booking. So I called to ask about that. Jasmine pulls up my reservation and started that she had to cancel it because I didn't pay at bookin. I explained to her that I chose the pay later with the free cancellation option in 24 hours and that I was calling about the deposit that I saw online. She proceeds to state that if I don't pay now she will cancel my reservation and she doesn't handle anything on the website and don't know about the fee being very rude. So I ask for a manager and she states she is the manager so I state I'll call back later. I've never had an experience like that with a front desk person before so at this point I'm completely turned off from staying there and book a room at my normal hotel that was very accommodating. So I call the next day to cancel my room 24 hours before I go as that's what I signed up for when I booked this room and yes you guessed it Jasmine answers and state they can't cancel my room and I'll be charged for the full price I'm asking her why am I going to be charged when I've called within 24 hours and just yesterday she said she had to cancel my room because I didn't pay she says the call is getting escalated and hangs up on me. I've called and asked for her boss no call yet.
3 out of 5
by A verified traveler

Posted Feb 4, 2017
Very basic, had to use my hot spot because wifi was really slow, kept having power surges, rooms not very clean, but staff was very friendly
4 out of 5
Recommended
for Everyone
by A verified traveler from Brunswick, GA

Central to Historic Downtown and Malls

Posted Jan 30, 2017
Good hotel and at midpoint between downtown and shopping.
4 out of 5
Recommended
for Everyone
by A verified traveler from Savannah Ga

Bad tv reception

Posted Jan 27, 2017
Cable did not work. Tv was very grainy. Could not watch tv.
3 out of 5
Recommended
for Everyone
by A verified traveler from R.,Savannah Ga

Posted Jan 20, 2017
I asked about why no one is coming to the room cleaned it taking the trash or the old towels out I was told that they only had one housekeeper on duty that day
2 out of 5
by A verified traveler

Posted Jan 17, 2017
I had reasonable expectations after booking my stay based on photos and reviews. I was deeply disappointed upon checking in and seeing the condition of the facility and the rooms. The patrons were loud in their rooms and it often smelled like some patrons were smoking weed in their room. Photos can be deceiving. I should have paid a little more and stayed elsewhere.
1 out of 5
by A verified traveler

Musty and dirty

Posted Nov 29, 2016 on Hotels
The first room we were given was very musty smelling, it was on the first floor. We were given a room on second floor and it was not as bad but still very musty. Breakfast was late and sparse. The vent in the bathroom was covered in mold and the bed was so worn that you rolled to the middle. When we booked this hotel we were not expecting the Ritz based on price but we were not expecting how bad it was based on reviews. I will book elsewhere next time.
3 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Great location. Midtown area. Staff helpful and courteous.
4 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
My only problem was the condition of doors. Every door we entered and exited was binding on door jamb. Closet door jamb was unattached. Was not properly installed with correct fasteners.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Only hotel left in town with rooms available.

Posted Nov 19, 2016
Not the Marriott but it wotked. The bed was clean and the shower had hot water.